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Link for Add a screen capture is missing  XML
Forum Index » End User Portal & Knowledgebase
 
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[Post New]31/08/2010 15:57:36
    Subject: Link for Add a screen capture is missing
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jwd1957
SysAider


SysAider from release 5.5 United States Pathfinder SysAid Certified
Joined: 02/07/2008
Messages: 31
Offline
We've recently noticed that the link for users to attach a screen capture to their new service requests is missing. Was there a change in the newest release that has disabled or somehow effected this?

Thanks,
John D.
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[Post New]31/08/2010 16:26:31
    Subject: Re:Link for Add a screen capture is missing
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jwd1957
SysAider


SysAider from release 5.5 United States Pathfinder SysAid Certified
Joined: 02/07/2008
Messages: 31
Offline
I've also noticed that the SysAid agent icon no longer seems to be running in the System tray. The agent appears to be working as the "hot key" to star the end user portal is still active but no tray icon is present...
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[Post New]01/09/2010 02:11:06
    Subject: Re:Link for Add a screen capture is missing
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Lanemaster
Super SysAider


SysAider from release 3.1 Germany Pathfinder SysAid Certified
Joined: 15/07/2008
Messages: 55
Location: Leipzig
Offline
Hi John.

Do you use customized HTML files? If so, unselect the checkbox for using that and try again to attach a screen capture. I think, you must copy a new version of "user-end-portal.htm" into "customized HTML folder" and make the changes again. It was the same for us when I updated from 5.6->6.0, 6.0->6.5 and 6.5->7.0.

Best regards
Lanemaster
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