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Customised Notifications

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08/09/2010 07:47:59

Subject: Customised Notifications

kimmey
Super SysAider

SysAider from release 6.5

Joined: 19/04/2010
Messages: 83
Offline

I have successfully set up customised notification emails to end users on changes of their SR. e.g when it is allocated and whom to, when we require further info....etc. These have been working fine for quite a while.
I am now trying to incorporate the equipment sign out procedure, suggested in FR# 5713 and have set up a notification to the end user when the status changes to 'Equipment Allocated'. -

#elseif( $Status=="EquipmentAllocated")
Following your request for equipment, you have been issued ${Computer} to be returned no later than ${DueDate}. Please collect from IT at your earliest convenience.

Unfortunately the notification is not issued when the status simply changes to 'Equipment Allocated'. I have to put something in notes or solution before it is issued.

Strange??!!!....Any suggestions as to what I am doing wrong?

Cheers

08/09/2010 08:22:01

Subject: Re:Customised Notifications

Lanemaster
Super SysAider

Joined: 15/07/2008
Messages: 55
Location: Leipzig
Offline

Hi kimmey.

I'm not sure, but I think you have to write ${Status}== instead of $Status. Can you try it?

08/09/2010 08:53:40

Subject: Customised Notifications

kimmey
Super SysAider

SysAider from release 6.5

Joined: 19/04/2010
Messages: 83
Offline

Hi Lanemaster

That was unfortunately a typo when I was writing the forum subject. I actually do have ${Status} in my notification, which does not work. Thanks for the reply though.

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