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Changing ISP best process changing asset connection address  XML
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[Post New]08/09/2010 11:32:52
    Subject: Changing ISP best process changing asset connection address
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MethosFrost
SysAider

SysAider from release 5.1 United States
Joined: 02/10/2008
Messages: 33
Location: USA
Offline
We are changing our ISP and in the process getting a new IP address what is the best process of successfully changing our assets to connect to the new IP address? I know I can create a registry key and just import it but how can I remotely refresh the agent to use the new IP without restarting these mission critical servers?

This message was edited 1 time. Last update was at 08/09/2010 11:33:09
[Post New]08/09/2010 22:24:34
    Subject: Re:Changing ISP best process changing asset connection address
[Up]
SBIT
Super SysAider

SysAider from release 6 Canada Pathfinder
Joined: 03/06/2009
Messages: 78
Location: Calgary
Offline
This is exactly why the IP address should not be used when deploying the agent. Instead you should be deploying them using an FQDN, this scenario would then not be an issue.. simply update the A record or CNAME.

Since now you have to update the 'field' anyway, you might as well do it right with a DNS entry and get your internal/external DNS setup to accomodate.

For restarting the services...
Prior to losing connection to those servers, you could setup a simple schedule task or bat file, or call the bat file from a scheduled task.. you get the idea
Anyway, you want the commands to be this:

net stop "SysAid Agent"
net start "SysAid Agent"

If you don't know exactly when the cutover will be, schedule them to run every couple of hours.. the first task, then the second task a minute after the first (to give enough time to stop, it only takes a few seconds).

And remember, DNS is your friend!
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