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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 20/08/2008 15:30:24
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Skorpio
SysAider
Joined: 20/08/2008
Messages: 2
Offline
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Hello,
I intend to use this software to allow my clients to submit service requests. Standard right?
But i wish to allow clients to register themselves and then submit the request. i think the End user Portal is fantastic, i just need a way to allow users to register themselves. is there an option i am missing that allows users to do this? or is a user registration page not available? thanks for any information!
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21/08/2008 02:59:53
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shay
SysAid Customer Relations
Joined: 14/04/2008
Messages: 93
Offline
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Dear Skorpio
You can configure a self-signup form, to allow users to create their own end user accounts. This would be similar to what we have on our helpdesk (http://www.ilient.com/support_signup.htm).
Note that this feature doesn't allow deleting or modifying the accounts.
The form is customizable since it's written in HTML, so you can design it according to your needs.
Here are the instructions on how to implement the self-signup form:
1. Copy the following files to the ...\SysAidServer\root folder:
...\SysAidServer\root\WEB-INF\conf\defaults\signup.htm
...\SysAidServer\root\WEB-INF\conf\defaults\thankyou.htm
2. Edit the signup.htm file. Locate the following line:
<input type="hidden" name="accountID" value="free">
3. Change the account ID value to your account ID (if you have the free version of our software, don't change it).
4. You may make further changes to the htm files to make it look like you want it to.
5. Now link to this page from your website or SysAid login page. The URL should be http://HOSTNAME ORT/signup.htm
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22/08/2008 20:53:44
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Skorpio
SysAider
Joined: 20/08/2008
Messages: 2
Offline
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Alright, That works perfectly, except now is it possible to modify the login page to add a link for new users, near the register button. I have scrounged around and found html files but do not know how they relate with the jsp's and such. I'm unfamiliar with tomcat and the way it works, but i do know how to program and design in html. so i just need a pointer to which files need to be modified. i tried modifying the ones in the tomcat/webapps/administrator but that looks like its a tomcat page. any help is again greatly appreciated  thanks for the help thus far.
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24/08/2008 03:21:05
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Haim
SysAider
Joined: 15/04/2008
Messages: 2449
Offline
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Hello Skorpio,
Thank you for your response.
I will be glad to provide you with the instructions on how to customize your HTML files to add the link for the user sign up, but in order to do so, I will need to know your SysAid version, which can be found on the top bar in SysAid.
Looking forward to your response.
Best regards,
Haim Elcaslasy.
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Pushing IT forward |
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21/07/2009 02:44:00
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floor
SysAider
Joined: 21/07/2009
Messages: 2
Offline
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Hey guys! I have the same problem, so instead of making a new thread i'm kicking an old one.
I want to add a "Register" button/link to the login page. I have version 6.0.09, how can I do this? I have a basic understanding of HTML, what do I need to do?
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22/07/2009 04:39:57
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Haim
SysAider
Joined: 15/04/2008
Messages: 2449
Offline
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Hey Floor.
Welcome to the SysAid community.
We have posted the instructions on how to add the sign up in the second port in the thread.
Did you tried those instructions?
Best regards.
Haim
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Pushing IT forward |
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23/07/2009 01:03:20
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floor
SysAider
Joined: 21/07/2009
Messages: 2
Offline
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I have copied the signup.htm/thankyou.htm to the root folder. When I go to http://servername/signup.htm users can create an useraccount. But, when you go to http://servername, you just get a login screen. There is no link to the signup page.
What I want to do is add a link to the register page on the login.jsp page. When I instruct users to go to http://servername to create a SR, they see the login screen. If they dont have an account yet, they can just click on "create account" or something like that, then register, logon, and create a SR.
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29/07/2009 05:22:27
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Haim
SysAider
Joined: 15/04/2008
Messages: 2449
Offline
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Hey floor.
You can add a link to the login page by customizing the login.html file (you can find the instructions on how to customize SysAid's HTML templates at www.ilient.com/customize.htm) and add a link to http://servername/signup.htm from the login page
Best regards.
Haim
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Pushing IT forward |
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31/08/2009 13:04:41
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Naesstrom
SysAider
Joined: 17/08/2009
Messages: 4
Offline
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I thought I would continue with this thread since Im on the same topic!
I follower the instructions mentioned above in the thread but once I press the signup button after filling in all the info I get a blank page with the adress:
http://127.0.0.1:8080/enduserreg
I'm running it on a local server so the IP is right, but the enduserreg seems to be messing things up?
Any suggestions what might be the problem?
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02/09/2009 10:29:43
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Haim
SysAider
Joined: 15/04/2008
Messages: 2449
Offline
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Naesstrom,
If you followed the instructions we provided in the post above, you should try to go to http://127.0.0.1:8080/signup.htm
I'm not sure what is the "enduserreg" you mentioned, please try to elaborate.
Best regards.
Haim
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Pushing IT forward |
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30/12/2010 06:55:40
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ras
SysAider
Joined: 06/11/2009
Messages: 9
Offline
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How can I add username field in the signup form
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05/01/2011 08:00:11
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Inna
SysAid Customer Relations
Joined: 24/06/2010
Messages: 733
Offline
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Dear ras,
For now it is hard coded and you can not do this.
But you always can ask for a feature Request in our Feature Request forum http://www.ilient.com/Sysforums/forums/show/101.page
Thanks Inna
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