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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 22/08/2008 04:44:20
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th
SysAid Mod
Joined: 11/06/2008
Messages: 249
Offline
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When I use the expression builder to define sophisticated escalation rules I can not set up the required expressions. For instance if I add lines and fill them out they disappear again. Or I try to link several expression with "OR" but I can not add enough lines. Is it possible to manually type the expression without sing the builder? This builder is driving me crazy.
Thorsten
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22/08/2008 07:11:12
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Eli
SysAid Customer Relations
Joined: 21/07/2008
Messages: 61
Offline
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Hi Thorsten,
Can you please open a service request at helpdesk@ilient.com and include screenshots of the expression builder configurations you are using, So we can further investigate the issue.
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22/08/2008 09:43:41
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techguy
SysAid Mod
Joined: 11/06/2008
Messages: 1425
Location: England
Offline
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You are not the only one see what Wez and I had to say on this issue here:- http://www.ilient.com/Sysforums/posts/list/626.page
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Need help? Try the SysAid wiki first! - http://sites.google.com/site/sysaidwiki |
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22/08/2008 10:22:51
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th
SysAid Mod
Joined: 11/06/2008
Messages: 249
Offline
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Thanks for adding the link. I'll open a ticket. For everyones enjoyment I attach the screenshots here too.
| Filename |
Expression Builder.pdf |
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| Description |
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| Filesize |
76 Kbytes
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| Downloaded: |
22 time(s) |
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24/08/2008 03:29:24
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Haim
SysAider
Joined: 15/04/2008
Messages: 2449
Offline
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Hello everyone.
This is a known issue in the current expression builder which will be fixed in a future version of SysAid.
Meanwhile, you can use the below workaround:
In the expression builder, instead of using the "add new line" button, simply use the "statement" drop down to add additional lines (by choosing "add" or "or" statement).
This will allow you to add additional expressions to the filters.
As soon as a fix will be released, you will be notified.
Best regards.
Haim
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Pushing IT forward |
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02/02/2009 18:56:24
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techguy
SysAid Mod
Joined: 11/06/2008
Messages: 1425
Location: England
Offline
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I hope R&D will be giving this important tool some attention soon? 
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Need help? Try the SysAid wiki first! - http://sites.google.com/site/sysaidwiki |
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03/02/2009 06:59:33
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Haim
SysAider
Joined: 15/04/2008
Messages: 2449
Offline
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techguy,
Our R & D are currently working on a completely new expression builder that will include many new features and fix this and other issues the current one has.
It will probably be released in the version after version 6, but its not confirmed yet.
Haim
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Pushing IT forward |
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03/02/2009 07:30:43
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th
SysAid Mod
Joined: 11/06/2008
Messages: 249
Offline
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That's great news! Thanks Haim. Hopefully it will make it into version 6.
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03/02/2009 07:52:16
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techguy
SysAid Mod
Joined: 11/06/2008
Messages: 1425
Location: England
Offline
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That's good news that a new version is on the way, but bad news that we have to suffer the current version for many more months if is not coming in v6,
could the existing one not have a couple of the minor bugs fixed up a little bit to tide us over? it really is un-useable at times as it currently stands.
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Need help? Try the SysAid wiki first! - http://sites.google.com/site/sysaidwiki |
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03/02/2009 08:01:24
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Haim
SysAider
Joined: 15/04/2008
Messages: 2449
Offline
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techguy,
the current expression builder is completely usable, and the known issues are relatively minor and this is why we prefer on focusing (since the amount of content in each version is limited based on the development time and resources we have) on issues that have the greater effect on the user's day to day experience.
However, it does not mean we ignore the current challenges we have with the expression builder, and this is why we are working on a new and improved one.
Haim
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Pushing IT forward |
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22/09/2009 01:02:04
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SysAid#1
SysAid Mod
Joined: 02/11/2008
Messages: 702
Offline
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I agree the current expression builder is not what it should be. It is slightly frustrating trying to get the correct result. However I believe the development team is doing everything they can to fit it into the next release together with all the other goodies they are creating, not forgetting including all the new features we asked for.
Patience will pay off. At least the expression builder does not influence the performance of SysAid nor that of your team.
Have Fun All!!!! 
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29/07/2010 04:54:49
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WeZ
Super SysAider
Joined: 25/06/2008
Messages: 55
Offline
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Hi All,
Has this redesign been released yet?
Ciao
WeZ
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01/08/2010 10:25:21
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itayH
SysAid Customer Relations
Joined: 23/09/2009
Messages: 1092
Offline
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HI WeZ,
Did you encountered with issues in the Expression Builder?
Please give us more information, This is a very old post.
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Best Regards,
Itay |
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