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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 08/09/2008 16:45:39
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awhiting
SysAider
Joined: 08/07/2008
Messages: 9
Offline
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I am wanting for more insite on this Field. How do you use multiple regular expressions in this filed or what does this filed support. I created a regular express for the three phrases I want to ignore but it stopped it from created Service Requests from all email.
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09/09/2008 09:54:41
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Haim
SysAider
Joined: 15/04/2008
Messages: 2449
Offline
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Hello awhiting
To seperate the phrases you would like SysAid will ignore, you need to use the | sign.
For example:
out of office|spam|viagra
Best regards
Haim
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Pushing IT forward |
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09/09/2008 11:33:27
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awhiting
SysAider
Joined: 08/07/2008
Messages: 9
Offline
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Thanks That Worked.
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19/09/2008 13:10:59
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wallerkr
Super SysAider
Joined: 11/06/2008
Messages: 60
Location: Wilmington, NC USA
Offline
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How about ignoring emails with blank subject lines (which translate into no Title in the SR)?
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21/09/2008 10:52:29
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Haim
SysAider
Joined: 15/04/2008
Messages: 2449
Offline
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wallerkr wrote:How about ignoring emails with blank subject lines (which translate into no Title in the SR)?
Very good question, not sure about it, and to be sure I'v asked one of our R&D guys to assist, so you should receive a reply soon.
Best regards.
Haim
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Pushing IT forward |
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07/10/2008 07:03:41
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techguy
SysAid Mod
Joined: 11/06/2008
Messages: 1425
Location: England
Online
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Did you get an answer from R&D, Is it possible to ignore blank emails?
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Need help? Try the SysAid wiki first! - http://sites.google.com/site/sysaidwiki |
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09/10/2008 08:51:21
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wallerkr
Super SysAider
Joined: 11/06/2008
Messages: 60
Location: Wilmington, NC USA
Offline
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No, nothing yet.
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12/10/2008 08:09:15
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Haim
SysAider
Joined: 15/04/2008
Messages: 2449
Offline
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Hey guys.
Sorry for not posting it earlier.
The ignore expression currently does not support blank subjects as ignored (tried it, and it was blocking all the emails), I'v forwarded this issue to our R&D and I hope we will see this option in one of the next releases.
Best regards.
Haim
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Pushing IT forward |
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31/01/2009 16:21:58
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wallerkr
Super SysAider
Joined: 11/06/2008
Messages: 60
Location: Wilmington, NC USA
Offline
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Haim,
I think I found the correct expression for blank lines - "^$" (without the quotes of course  ). I am by no means a regex guru - just persistent at Googling.
I can still create SRs with non-blank subject lines, except for the other expressions I am blocking. My expression entry is "^$|\b[1-9][0-9]{2}\b|#\b[1-9][0-9]{2}\b", which blocks blank subject lines, lines containing only numbers 001 thru 999, and the same number range with a "#" in front (it's a long story but a source of contention for me). All of my SRs are at least 4 digits so this doesn't affect them.
Actually, I went back and "learned" a little more about regex (translation: Google) and modified my regular expression entry to the following (each "|" separated expression on a new line to read easier here):
^$ ->blank line
^[Ss]tore # [0-9]{3} ->
^[Ss]tore #[0-9]{3} ->-> Store (or store) # 000-999; variations of # space nnn, #nnn, or just nnn
^[Ss]tore [0-9]{3} ->
^[Ss]tore # [0-9]{2} ->
^[Ss]tore #[0-9]{2} ->-> Store (or store) #00-99; variations of # space nn, #nn, or just nn
^[Ss]tore [0-9]{2} ->
^# [0-9]{3}$ ->
^#[0-9]{3}$ ->
^[0-9]{3}$ ->-> Same as above for numbers only
^# [0-9]{2}$ ->
^#[0-9]{2}$ ->
^[0-9]{2}$ ->
We have over 200 stores that send emails in and some are new to computers, email structure, etc. (amazing, but true); others just don't want to follow the rules. I implemented these filters to stop emails from generating SR's that required unnecessary edits on our part to process (for example, you can create a SR with no title via email integration but when an admin edits the SR he/she HAS to put in a title or they cannot save the changes). The store number thing is pretty much me being anal about looking on my Blackberry and seeing SR numbers and just a store number for the description of the request.
This message was edited 2 times. Last update was at 02/02/2009 15:19:49
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22/09/2009 08:10:54
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opti
SysAider
Joined: 29/09/2008
Messages: 6
Offline
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Hello Haim,
I actually want to do it the other way round. I want to exclude everything that does not have a "#" in the subject. This ensures, that I can receive answers to existing requests, but new requests cannot be created via the email integration.
Best Regards
Marc
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23/09/2009 07:36:08
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itayH
SysAid Customer Relations
Joined: 23/09/2009
Messages: 1092
Offline
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Hello Opti,
SysAid must have the # sign in order to identify if this SR is already open in the system or not.
But I would not go to the extreme of removing the text completely because it does help the receiver he could understand from the text what action was don’t on the SR.
Have a nice day,
Itay
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Best Regards,
Itay |
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