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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 18/09/2008 21:46:49
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noexistence
SysAider
Joined: 03/09/2008
Messages: 22
Offline
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Hi,
I'm currently using SysAid as my primary means of communicating with the Service Requests I receive. Any replies that are sent me comes to my Exchange mailbox email address but I want to keep all communications logged in the SysAid database for easy future reference to communication.
What I'm wondering is there any way of enable rich text in the "send message" portion of SysAid much like the Knowledge Base editor has?
Thanks.
Jay
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19/09/2008 03:16:27
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th
SysAid Mod
Joined: 11/06/2008
Messages: 249
Offline
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You can use html if you change Preferences -> Integration -> Email -> Content Type into "text/HTML"
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19/09/2008 08:43:46
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Haim
SysAider
Joined: 15/04/2008
Messages: 2449
Offline
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Thorsten, I'm glad to see you paid attention in the certification 
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Pushing IT forward |
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19/09/2008 09:14:58
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th
SysAid Mod
Joined: 11/06/2008
Messages: 249
Offline
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Hi Haim,
Do you ever have weekends?
Actually I knew this before, because you posted a tip on this forum
BTW, nice new avatar 
This message was edited 1 time. Last update was at 19/09/2008 09:15:28
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21/09/2008 10:57:20
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noexistence
SysAider
Joined: 03/09/2008
Messages: 22
Offline
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Hi th,
Thanks for the reply, I've already enabled HTML, I was looking for something a little more intergrated like in the SysAid Knowledge Base/User Self Help section. I'm guessing there is then no way of including this text editor into the SysAid Send Message section is there?
If not can this be moved to Feature Request section as I would imagine it wouldn't be to hard to port into the next version?
Also are there any plans of intergrating a more fully featured mail client into SysAid?
Thank.
This message was edited 1 time. Last update was at 21/09/2008 10:58:35
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21/09/2008 11:08:26
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Haim
SysAider
Joined: 15/04/2008
Messages: 2449
Offline
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Hello noexistence.
Is your request means you want a WYSIWYG (graphical text editor like in the kb) editor to send out emails in SysAid?
This is an indeed feature request.
Please confirm that this is what you would like and I will forward it to the feature request.
Best regards.
Haim
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Pushing IT forward |
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21/09/2008 11:25:47
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noexistence
SysAider
Joined: 03/09/2008
Messages: 22
Offline
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*laughs* Ya I guess saying WYSIWYG would have made a lot more sense. Clearly my brain has failed me.
Yes that's what I'm looking for. If you could point me to th feature request I'll cast my vote.
Thanks!
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22/09/2008 04:15:46
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th
SysAid Mod
Joined: 11/06/2008
Messages: 249
Offline
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BTW, noexistence you shopuld perfectly know what's possible with sysaid because following your user info you are:
noexistence
*****
Head of SysAid support team
Maybe Sarit is trying to test us
Edit: This bug is solved now, it again says "Sysaider"
This message was edited 1 time. Last update was at 22/09/2008 05:28:02
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24/09/2008 03:52:37
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Haim
SysAider
Joined: 15/04/2008
Messages: 2449
Offline
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noexistence wrote:*laughs* Ya I guess saying WYSIWYG would have made a lot more sense. Clearly my brain has failed me.
Yes that's what I'm looking for. If you could point me to th feature request I'll cast my vote.
Thanks!
Hey noexistence,
Simply open a new post in the feature request forum (http://www.ilient.com/Sysforums/forums/show/101.page) and this will be added as a feature request for SysAid.
Best regards.
Haim
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Pushing IT forward |
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04/02/2009 09:13:45
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StianSv
SysAider
Joined: 04/02/2009
Messages: 19
Location: Oslo, Norway
Offline
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EDIT: Disregard this issue, I figured it out.... on the other hand, things look incredibly messy when sending messages after I changed content type to HTML.
See added screenshot. Thanks in advance for any help
Best Regards,
Stian
![[Thumb - html.jpg]](/Sysforums/upload/2009/2/4/bdf138a72de8f35ef56d2b3d9b2b05f1_4179.jpg__thumb)
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html.jpg |
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238 Kbytes
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14 time(s) |
This message was edited 1 time. Last update was at 04/02/2009 09:38:50
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04/02/2009 09:35:19
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BJINS
SysAid Wiz
Joined: 08/08/2008
Messages: 583
Location: United Kingdom
Offline
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First I would check that the authentication details are correct. Then check that the email address you are trying to receive with is entered correctly. If it is not a simple problem like this it might be best to open a SR at helpdesk.ilient.com and attach a copy of your logs, found at "…\SysAidServer\root\WEB-INF\logs" zipped up.
Keep us posted =)
M
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When the going gets tough, the tough get SysAid |
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04/02/2009 09:41:55
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StianSv
SysAider
Joined: 04/02/2009
Messages: 19
Location: Oslo, Norway
Offline
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BJINS wrote:First I would check that the authentication details are correct. Then check that the email address you are trying to receive with is entered correctly. If it is not a simple problem like this it might be best to open a SR at helpdesk.ilient.com and attach a copy of your logs, found at "…\SysAidServer\root\WEB-INF\logs" zipped up.
Keep us posted =)
M
Wow, thanks for the fast answer!
I just noticed this a couple of minutes after I posted here. And for some reason it was my own users login details that was input in outgoing email authentication (wasnt so before). I changed it once I noticed this and now its working again.
I've got a new "problem" now though, with the html text format 
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04/02/2009 09:45:42
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BJINS
SysAid Wiz
Joined: 08/08/2008
Messages: 583
Location: United Kingdom
Offline
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go on....
M
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When the going gets tough, the tough get SysAid |
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04/02/2009 09:49:32
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StianSv
SysAider
Joined: 04/02/2009
Messages: 19
Location: Oslo, Norway
Offline
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I edited my first post after I figured out the first problem.
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04/02/2009 09:55:19
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BJINS
SysAid Wiz
Joined: 08/08/2008
Messages: 583
Location: United Kingdom
Offline
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Sorry I see now.
I have had that problem. I think in the HTML Templates (Preferences> Customize> Customized Notifications) you need to add HTML Breaks "<br/>" in order to get the line breaks into the emails.
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When the going gets tough, the tough get SysAid |
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