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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 14/10/2008 20:43:45
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harrysl21
SysAider
Joined: 13/10/2008
Messages: 1
Offline
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i cannot deploy sysaid agent into WinXP 64 bit machine. anyidea?
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17/10/2008 15:13:28
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GBDiver
SysAider
Joined: 16/06/2008
Messages: 49
Location: Seattle, wa
Offline
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Seconded. I am having difficulty installing Sysaid on Vista Ultimate 64.
Any reasons for this guys?
It fails when testing connection after inputting Email settings.
Mark
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17/10/2008 17:09:14
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GBDiver
SysAider
Joined: 16/06/2008
Messages: 49
Location: Seattle, wa
Offline
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Made three attempts and it was lucky on the third one 
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19/10/2008 08:18:03
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Haim
SysAider
Joined: 15/04/2008
Messages: 2449
Offline
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Hey guys.
We are investigating this issue with deployment on 64Bits OS, and we will be glad if you can assist us with some information from your agents.
Please redeploy to a problematic client with a debug Log Level.
To do so, please open the "SysAid Admin Tools" and click on "Edit -> Settings"
Change the Log Level to Debug and click on OK.
Now redeploy the agent to a problematic client. After deployment completes, you'll have a SysAidLog_CURRENT-DATE.txt file under the
C:\Program Files\SysAid folder on the client computer.
After you receive the deployment error, please check if the files exist in this location, and then send us a screenshot of the deployment error and the log (if exist)
Please forward the requested files to helpdesk@ilient.com with a short description of the issue.
Looking forward to your response.
Best regards,
Haim
This message was edited 1 time. Last update was at 19/10/2008 08:18:46
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Pushing IT forward |
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08/07/2009 03:49:23
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baltzatu
SysAider
Joined: 22/06/2009
Messages: 5
Offline
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Deploying the agent on a x64 workstation will only copy the agent files into C:\Program Files\SysAid (or whatever folder you've defined into the Deploy SysAid utility).
I found a workaround for this. It works on Vista and Windows 7 (x64 editions).
All you have to do is to follow these steps:
1. Deploy the agent on the x64 workstation. Don't pay attention to the error messages.
2. Access the registry on a x86 Windows XP workstation that has the agent installed and working. Export the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Ilient\Agent
3. Edit the .reg file using your favorite text editor and replace the value
HKEY_LOCAL_MACHINE\SOFTWARE\Ilient\Agent
with
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Ilient\Agent
If you intend to change the agent folder, you'll have to modify also the "Directory" value.
4. Manually add the .reg file into the x64 workstation registry.
5. Manually add the service onto the x64 workstation, using the following command:
sc create SysAidAgent binpath= "<PATH_TO_SYSAID_AGENT>\IliAS.exe" start= auto displayname= "SysAid Agent"
where "<PATH_TO_SYSAID_AGENT> = the path where the agent files were copied (the default value is C:\Program Files\SysAid)
An example: I prefer to keep my x86 programs into C:\Program Files (x86), so I moved the SysAid folder there and ran the following command:
sc create SysAidAgent binpath= "C:\Program Files (x86)\SysAid\IliAS.exe" start= auto displayname= "SysAid Agent"
6. Start the service added on step 5 by accessing the services interface (Start -> Run -> services.msc) or by using the following command:
net start SysAidAgent
7. Copy the SysAid shortcut from the desktop of a x86 workstation that has the agent installed on the desktop of the x64 workstation (and alter it, if necessary).
That's it.
Hope it helps.
This message was edited 2 times. Last update was at 17/07/2009 05:56:19
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Moo... or something... |
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12/07/2009 04:56:47
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Haim
SysAider
Joined: 15/04/2008
Messages: 2449
Offline
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Update:
In version 6 of the agent, it is possible to deploy the SysAid agent to 64bit clients without any workaround.
if you area still having issues, please make sure that you are using deployment tool with version 6 and above (can be seen under preferences > about)
Best regards.
Haim
This message was edited 1 time. Last update was at 12/07/2009 05:43:23
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Pushing IT forward |
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22/07/2009 05:45:11
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baltzatu
SysAider
Joined: 22/06/2009
Messages: 5
Offline
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It's not working, Haim.
Deployment tool version: 6.0.0.1
Tested on Vista & Windows 7 x64.
This message was edited 2 times. Last update was at 22/07/2009 05:46:08
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Moo... or something... |
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22/07/2009 06:47:21
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Haim
SysAider
Joined: 15/04/2008
Messages: 2449
Offline
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baltzatu
What's the error you're receiving when deploying the agent to those machines?
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22/07/2009 09:01:45
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baltzatu
SysAider
Joined: 22/06/2009
Messages: 5
Offline
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Installing SysAid on \\IP.
Installation failed, reason: can't connect to remote registry , error: The operation completed successfully
Finish.
The same error appears if I try to undeploy the agent.
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Moo... or something... |
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23/07/2009 07:26:16
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Haim
SysAider
Joined: 15/04/2008
Messages: 2449
Offline
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baltzatu,
This error indicate that the "remote registry" service is not started.
SysAid requires this service to remotely install the agent and in vista (and probably windows 7) this service is turned off by default.
Please start this service on the remote machine and then try to deploy the agent, if the deployment is successful, you can start this service on all machines in your network using GPO.
Best regards.
Haim
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Pushing IT forward |
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31/07/2009 05:48:28
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baltzatu
SysAider
Joined: 22/06/2009
Messages: 5
Offline
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Right. Forgot to check that.
I'm still not sure that the SysAid access shortcut is copied where it should be (C:\Users\Public\Desktop, that is). AFAIK, it's not. To be continued
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Moo... or something... |
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