Home    Forums    Feature Requests    Beta Issues    SysAid Resources    Documentation    Support
Hello Guest,  Login   
        
DOWNLOAD FREE EDITION
    
     Recent Topics    Hottest Topics    Online Members    Member Listing    Advanced Search
How do I change an Admin User back to be an End User again?  XML
Forum Index » SysAid Installation & Beyond
 
Author Message
[Post New]14/10/2008 23:53:41
    Subject: How do I change an Admin User back to be an End User again?
[Up]
Geedee
SysAider

SysAider from release 5.5 Australia
Joined: 15/08/2008
Messages: 8
Offline
Last week I used the [Turn end users into administrators] button to turn an End User into an Admin User. Today I want to reverse the procedure and make him into a normal End User again. My problem is that I can't find anywhere to do this.

I'm hoping this doesn't mean that I have to delete and recreate the user because I expect that the newly recreated user would not have access to the original user's previously logged Service Requests.
[WWW]
[Post New]12/02/2009 17:50:26
    Subject: Re:How do I change an Admin User back to be an End User again?
[Up]
techguy
SysAid Mod


SysAider from release 4 United Kingdom Pathfinder Meet me in Vegas - SysAid technology Conference - 28-30/4/2010
Joined: 11/06/2008
Messages: 1425
Location: England
Offline
Hi Geedee, sorry that you didn't get a reply at the time, according to this thread http://www.ilient.com/Sysforums/posts/list/761.page#3315 you do have to delete and re-create the user.
Need help? Try the SysAid wiki first! - http://sites.google.com/site/sysaidwiki
[Post New]13/03/2010 14:27:17
    Subject: How do I change an Admin User back to be an End User again?
[Up]
pjroub
SysAider

SysAider from release 2.5 United States
Joined: 21/06/2008
Messages: 19
Offline
I would find this a very useful feature as we have people who rotate through asset administration month by month. When an administrator is deleted, is any information lost about the user and his/her entries or requests?
[Post New]14/06/2010 09:25:03
    Subject: How do I change an Admin User back to be an End User again?
[Up]
Timmothy Green
SysAider

SysAider from release 6.5 United States
Joined: 21/10/2009
Messages: 38
Offline
I would agree. Here is our scenario. We are licensed for 5 admins. We currently have 5 admins. We let one admin go and hired his replacement. I would be nice to be able to demote the old admin and promote the new admin while reassigning all tickets to new admin. I have to delete the old admin, reassign his tickets to me, promote the new admin, then try to figure out what tickets need to be reassigned.
aim icon
Forum Index » SysAid Installation & Beyond
Go to:   
Help Desk Software
Free Help Desk Software
Free Asset Management Software
SysAid Helpdesk Software
Web Based Help Desk Software
SysAid Help Desk Forum
General IT Discussion Forum
SysAid CSS Customer Service Software
Customer Support Software
    SysAid Technologies Ltd.
   Toll-Free phone center (U.S.): 1-800-686-7047
   Offices - U.S.617-231-0124
   Israel:+972-3-533-3675
   Skype account:ilient
   Email:helpdesk@sysaid.com
   Optimized by SEO Israel
   SysAid logos and other SysAid Technologies marks
   are trademarks or registered trademarks of
   SysAid Technologies Ltd.
   All Rights Reserved by SysAid Technologies Ltd.
   2002-2011 		   Live Support Hours
   07:00 AM - 09:30 PM (UK)
   02:00 AM - 04:30 PM (EDT)

   We provide worldwide services, and we do our best
   to match the working times of customers from
   different time zones.

   SysAid Help Desk Software and Asset Management Software
Privacy Policy © Terms Of Use