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Hey all,
I've started running into cases where admins are deleting calls rather than closing them. Other than beating them with the training stick, is there anyway to remove this function?
Many thanks.
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HansT wrote:
andrewl94133 wrote:As part of a large global organisation we have a complex global naming standard that every country has to follow:
CCLLLLnnnnnfff
CC = Country (UK = GB, Germany = DE, Ireland = IE, etc)
LLLL= location code (each location has a code, eg an office on Franklin Street in Washington would be WSHF)
nnnnn = 5 digit number, incrementing
fff = function of server, 3 character code
Similar here in a large orga too:
BR-SIT-Xnnnnn
BR = Branch
SIT = Site code, mostly first three letters of the city where the site is located
X = Server/Workstation/Laptops/Network equip/...
nnnnn = four or five digit system number
for workstations/laptops we've adapted nnnnn to YMMnn to easily keep track of age of systems.
Just out of interest how do you guys who use site and / or role in a server's name deal with a server that gets retasked or moved? Also, if you rename the server how do you keep hardware information straight such as care packs etc?
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When the IT was still very much site by site, the servers were named Office_1 or Office_A etc.
Now we're looking a lot more globally we're going with role and location independant names. For example I've got a server called Orion that was originally a backup file server in one office but has been retasked as a primary file server in a newer / smaller office located at the other end of the country.
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No not the film of Arnie's character in Commando but the SysAid one for showing calls etc.
I must admit I've not used it for a good few months but slap me silly with a clown shoe - that thing has changed!!
Whereas before you'd just get a list of admins against the number of calls they've dealt with now it seems to list every group in the domain! Ok I know we're only 200 odd users (they are odd, trust me!) but the page tries to load so many groups that it's completely useless.
I might have missed it on the release documentation but when was this changed? Is there a way to force it to default back to the old style?
I don't want to sounds melodramatic about the few minor issues I've run into with SysAid but I'm rapidly falling out of love with these changes, guys. 
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To add a bit of version control into the script, I've added a varible looking for a flg file.
Any thoughts on this?
Cheers!
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Cheers for the tip, Lev.
I'm working through it now using the deployment tool but I'm going to have to change this over to using a GPO shortly.
Best I get back into the scripting things, huh? 
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Morning all,
We've just done through a major office move and relocated our HQ. Now that this is vaguley over and I've been able to get some sleep, I need to look at updating all the SysAid agents to the latest version and repointing them at the new IP address.
What's the best practice for this?
Currently we deploy the agent via a GPO start-up script and I'm worried about creating duplicate client entries in the DB.
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Greeting all!
We're just getting to the point where we're having lots of calls raised on the ol' help desk (it's only been live for a year so that's pretty good, right? :S lol). However I've noticed that some users are under the impression they're just being ignored when low priority calls are being placed so I've started looking at automated responses, escalations and our own procedures.
How do you guys use the escalation rules? Do you use auto-responses at all? What are your thoughts on dealing with SR so as the user feels all warm and cozy that things are progressing even though there are much more important issues being dealt with first? 
Oh and who wants a slice of birthday cake? Extra portion to the best answers  lol
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We use SNMP to monitor a lot of network kit generally so it's definitely worth looking at.
I used to monitor the printers so that a group of people who look after the printers get alerts when a toner is out, there's a paper jam, it's run out of paper etc etc but I found that people just weren't doing anything about it so disabled the monitoring.
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I did three and a half weeks in India late 08 / early 09 and funnily enough didn't take any tech with me
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afternoon all
Just a quick query in passing whilst I think of it (and anything to distract from the fact I'm working on a Saturday!) but is is possible to add our own html page with links to sites etc? Also can you add to the buttons on the left, eg: add a links or info button?
Probably just idle curiosity but could be worth a giggle.
Thanks
Tim/.
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I've made the jump from XP to Win7 and made it my main work machine. So far it's going pretty well but I'm not sure how much of that is due to the huge jump in hardware spec ....
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Obelix wrote:Tim... does dropbox got logs of who do what to what and when ?
it does log files changes if that's what you mean. As it's aimed at one user per box, I don't think they log username against it as well it's your username!
there is a "public" side to it you can setup but I've not looked at that yet.
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My favourites have got to be:
1. My MacBook - yes it's a Mac. Well done for spotting that one I use this not only for home use / entertainment but also working on our networks. It's a fantastic bit of hardware with a pretty good OS on top. Plus as I'm implementing Linux servers at work in certain roles, it gives me scope to practice my Command Line Warrior Skilz! 
2. Dropbox - not really a gadget but a great bit of software!
3. Evernote - again it's software but having the ability to type notes, copy sections of web pages, tutorials, notes, documents etc into one place that is replicated and available via the web is fantastic. Between this and Dropbox, I've pretty much relegated my USB keys to the bin.
4. Leatherman TTi - probably the best and most useful multi-tool ever invented. I use this at work, on trips, on expeditions and pretty much everywhere! This was the main bit of kit used to keep my tuk-tuk going through 4000km of driving in India. Well that, duct tape, tie wraps and a dollop of ingenuity.
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we monitor the standard Exchange services as well as a few web servers, databases and a smattering of process across all servers. To do this we use Nagios and have hooked just about everything with a data port into it. At present we're running just shy of 1000 checks across the company with e-mail and sms alerting as well as historical graphing for looking at trends.
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