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Hello... We've been using SysAid since version 5, currently version 7x. We seem to have lost email notifications for when tickets are closed, etc, somewhere along the way. I have attached below a screenshot of our notifications configuration panel. Please advise.
Thanks,
Steve
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Thanks guys... Unfortunately, Perl is not an option for us. Can you point me to some reference material and/or examples for the email solution?
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Hello... I cannot seem to find anything on this: are there stubs where we could automate certain things in other systems so that we could submit SysAid tickets through some sort of query stub?
Steve
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Wow, that was painfully obvious. I appreciate the help, thanks!!
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Hello... I'm interested in using the Quick List feature, however when I go to Prefs > Help Desk > Quick List, I only see what appears to be a broken query. I've attached a screenshot (including version).
Steve
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Here is the other screenshot.
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Hi Haim. I'm having the problem when I try to view all open tickets in the Help Desk by click on "All" on the "Assigned To" filter. I've attached the screenshots.
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Whenever I use the "All" filter in the Help Desk for current tickets, it states there are none, yet I can pull them all down by individuals. Has anyone encountered this before?
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No... still waiting.
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Well, that's actually a pretty reasonable answer. Thanks for filling me in while I wait. 
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Well I don't know yet. I contacted Help Desk and they still haven't given me the magic answer. I don't know why they wouldn't just answer it right here...
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In the last day or so I noticed I am unable to pull up "Closed" items for one of our administrators. I can view all other categories but not "Closed" status items. I have attached the screenshot to show you what I see instead (note the little "<script" text below the menu box).
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Hello, thanks for that answer. You are correct in that it gets rid of the two emails when closing, but then the user receives no confirmation when their service request has been posted. Any other ideas/settings?
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My users are now (suddenly) receiving two confirmation emails when a ticket is changed to open, pending, closed, etc. I don't know what we might have changed to cause this behavior. We are using v5.6.03. Below is a screenshot of my notification settings:
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