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Just wanted to drop you a note that we just finalized and published SysAid IT Benchmark Nov 2011 results!
They are available under IT Benchmark menu - you can click the save and update statistics button if you don't see the Nov results
Regards,
Oded
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Just one is enough :)
Anyway stay tuned to the beta forum - and if for any reason you signed up and didn't get the email that will be launched on Tuesday, get in touch with us.
Oded
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Hi There,
I work with the iPhone app everyday and holding down my finger in the field, pausing for a second and dragging right/left up/down works for me.
Anyway - we have developed a new UI for the mobile apps which is coming out soon in our new release and the navigation is even more intuitive there.
Oded
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Hi rvanscherpe,
iPad app is not a part of the new release, we are however working on a solution for tablets that we plan to introduce later during 2012.
Regards,
Oded
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Hi boom,
You can also look at the field "close time" - it gets a value when the ticket is closed,
So if you create a report with the wizard, or even from the list, you can just put a criteria in this field.
Request time < sep 10th and close time greater than sep 10th , this will give you all the tickets that were open as of sept 10th
Will that do the trick?
Oded
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[quote=AnthonyM]Hi SysAiders...love the product. We are well into our use of change management processes, flows and the like and would now like to be able to send custom notifications to users that are responsible for completing a task. By this I mean regardless of the workflow tab (analyze, implement etc) I need to know how to populate end user notifications with information from a specific subtask. ie. If I have 3 subtasks under the Implement tab in a workflow, all assigned to different change managers, then I want to be able to put the current change manager's name in an escalation notification should they sit on a request for more than 24 hours. Does anyone know the actual field of the currently assigned change manager in a subtask (not the currently assigned administrator in the linked SR)? While I am asking, is there a complete list of all the fields in sub tasks so we can pick and chose which ones we would like to include in a notification?
Let me know if you need any screen shots.
Cheers
Anthony (Melbourne)[/quote]
Try these : $Assigned_to_sub,$ProcessManager,$RequestUser,$AdminGroup
Regards,
Oded
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There is a designated field that tells you of the asset is disabled or enabled - it is called "disabled"
You can customize the list (using the cogwheel icon in thasset lit) and add it, by default it is set to show only enabled assets
Filtering disabled assets will give you quick access to your disabled assets
Regards,
Oded
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Hi alep71,
SysAid Covers the following core ITIL processes : Incident Management , Problem Management , Change Management.
We also cover Asset management, CMDB and Service Level Management.
SysAid also supports additional topics that are integrated within our product including: Knowledge management , Event Management , Request fulfillment and more...
Regarding PinkVerify : We are actually in the middle of the process of evaluating this....
Regards,
Oded
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Under HelpDesk / servicedesk menu
There is HelpDesk settings sub menun and there you can find all the relevant settings.
Oded
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I am not sure that this is what you mean, but there are custom lists you can add to the service request page and edit the values.
Click the online aid link -?- on the top right of the screen, do it from the service request page and it will lead you directly to the relevant help page.
You edit the values from customize --> lists, and srw cut list 1 and 2 are available for customizing
Oded
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Hi,
You can also consider our cmdb module,
It allows you to define different CI-s (configuration items) each CI can get its own attributes ,
For example you can create a CI type for rooms that will have room type attribute, floor etc...
You can then create additional ci types and CI-s for the content of each room
You can create the connections between the rooms and the content of the rooms
Service requests can be associated with ci-s and you can get full history and CI relatons including a relation graph,
I suggest you check a bit more about it and even take the cmdb module for a trial and see if it can help you.....
Good luck !
Oded
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From our latest newsletter .....http://www.ilient.com/newsletter-57.htm
Help Shape the Future of SysAid IT
Before the release of SysAid 8.5 Beta, now's the time to sign up to the SysAider Pathfinder Program. Be the first to test new features and offer your valued inputs in our Beta Program, where we listen, learn, and act upon your suggestions and experiences.
> Join Our League of SysAid Pathfinders
Stay tuned for activity for pathfinders that will include intro for 8.5.....
Oded
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Hi,
We recently released 8.1 (Minor release), and are currently in finalizing the R&D of our next Major release 8.5 that will be available Feb 2012.
Regards,
Oded
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Hi kcrider,
You can check the event log under password services menu or under preference to see if you have any additional info there on the action,
I would recommend you upgrade to 8.1, we added full support for password services from mobile devices ! Your end users will love it!
And maybe 8.1 also includes some relevant fixes for issue you may be experiencing.....
I love the new password services module, we of course implemented it here at SysAid in our network and I keep resetting my password from my mobile for fun each time I meet colleges and friends !
Good luck and keep us updated !
Oded
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In this case you would want to assign the action item to an admin group
That way anyone from that group can perform the action
You can see that they are notified via the admingroup tag in the notification
Just add the admin group to the action item.
Oded
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