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Hi, wf_gold
I don't have other idea for your issue.
Please submit a service request to hlepdesk@sysaid.com.
I always got satisfied anwsers from SysAid Support Team.
Best Regards,
Mshi
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Hi, wf_gold
Please install SysAid on Ubuntu with correct utf8 configuration as the following steps:
Step 1, Install Ubuntu and MySQL
Step 2, Install java
sudo apt-get install sun-java6-jdk
Step 3, Install Tomcat and configure for it
sudo apt-get install tomcat6
edit the file of /etc/init.d/tomcat6
search the line of #use java security manager? (yes/no), then replace the the following line of
TOMCAT6_SECURITY=yes
with
TOMCAT6_SECURITY=no
edit the file of /var/lib/tomcat6/conf/server.xml then
insert the following item in < connector />
URIEncoding="utf-8"
restart Tomcat
sudo /etc/init.d/tomcat6 restart
Step 4, Modify the configuration for MySQL
edit the file of /etc/mysql/my.cnf
insert the following two items in [mysqld]
character_set_server=utf8
character_set_client=utf8
Step 5, Install SysAid
Hope you have good luck.
Mshi
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Hi King,
Pls go to "Perference" -> "My settings" to check the language list field whether is selected as Chinese or not.
Mshi
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Hi King,
SysAid 7.0 already has Chinese language translation file. Now you just need to enable it and apply Chinese to all admins and users.
1. To enable Chinese,
Please goto "Preference" -> "Account Defaults" and make following changes, then click on save button.
2. Apply Chinese launguage to admins and users
Please goto "Preference" -> "User Management" -> "Admin Manager" and "Enduser Manager" and make following changes, then click on save button.
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Hi,
The default unit should not be changed since "time to response" and "time to repair" are calculated in milliseconds.
Mshi
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breadtrk wrote:3,000 users
635 Desktops
75 laptops
15 servers
410 printers
51 check scanners
51 locations in 8 states
2 help desk
1 admin
1CTO (who works his tail off filling in the gaps)
My wife wonders why I'm exhausted and tense all the time. The insurance and benefits are great and we make about 20% more than the annual Tech Republic Salary review.
Hi breadtrk,
Woo, your IT guys have a wenderful perfomance.
I hope you can share your success experince about SysAid application to the commnity.
SysAid should have an interview with you to write a successful story.
Thanks
Mshi
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Hi shawner,
Welcome to the community.
Here is the Chinese translation file for ver 6.5
Mshi
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Hi icas-mwa,
I just realized how to create a new workflow tab and let it autocomplete.
Thank you very much for the detailed explaination and clear screentshots.
Mshi
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Hi icas-mwa,
Can you share us your this workaround?
How creat a new workflowtab and let it autocomplete?
Waiting for your details.
Thanks in advance.
Mshi
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Hi icas-mwa,
There is the same feature request exact same with you here.
http://www.ilient.com/Sysforums/posts/list/3605.page#16424
I already voted it.
Please add your comments and cast your vote for this.
Thanks
Mshi
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Hi johnb,
There is a similar feature request here:
http://www.ilient.com/Sysforums/posts/list/2443.page
Please cast a vote on the FR If it can meet your needs.
Thanks
Mshi
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I want to know the ratio between SysAid Admins vs SysAid managed end users from all of you SysAiders.
I will be really appreciated for your feed back.
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1. Open translation file with Notepad
2. make you change on file
3. select file, then click save as
4. you can find encoding drop list for choice
5. select utf-8 and save the file
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Have you save the translation file as utf-8 encoding?
Mshi
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Hi,
Automatically changing SR status to "Client Responsed" when client replys email to SysAid will cause another big issue.
If you reply an email for Change request or Problem instead of SR, you will find the status of Change request or Problem will be changed to "Client Responsed" as well.
But the status of "Client Responsed" is not designed for Change Request or Problem.
Mshi
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