Spring is near, and as the outdoors bloom and the weather finally gets warmer, SysAid is also growing in a new and fresh direction. In less than one week, we'll be launching a new and improved website!
With a sleek new graphic design, the website is intuitive, user-friendly, and mirrors SysAid's constant commitment to innovation. In addition to tutorials, documentation, and FAQs, we will constantly be updating and adding more resources on our products and services. To get a taste of the new website before its official launch, check out a screenshot sneak preview!
This March also marks a milestone in our commitment to mobile technology: SysAid's mobile application will soon be available for Windows Phone 7! Windows Phone 7 is the latest smartphone to hit the market, and with our free app, you'll be able to manage your help desk from even the hottest mobile device.
We greatly appreciate our customers' tech knowledge and have noticed that you seem to appreciate each other's opinions as well by all the helpful responses you provided in the SysAid Community. We have skillfully integrated our Online Aid with the Community so that answers to even more of your questions are right at your fingertips. Help us help you and check out our Online Aid!
Next week we'll be launching a new and improved SysAid IT website! With a sleek new graphic design, the website is intuitive, user-friendly, and mirrors SysAid’s constant commitment to innovation. In addition to tutorials, documentation, and FAQs, we will constantly be updating and adding more resources on our products and services.
Check out the screenshots below to get a taste of the new website before its official launch!
That's the new homepage!
Here's where you can upgrade to the latest release ...
In-depth information about every SysAid module!
You'll have to wait until next week to see the new website in action.
Two days ago we held our annual SysAiday, a company event that joins everyone together to discuss our goals and ambitions for the coming year. I can say that 2011 is going to be incredible!
So what can you expect? Not only are we adopting new technologies, putting increased attention on performance, and improving SysAid's usability, we are implementing new customer relations strategies to provide you with the best possible service. Your satisfaction is our top priority, and our support team is dedicated to providing you with even more personalized attention. Your needs and unique challenges will be taken into consideration to make your SysAid experience better than ever!
In addition, we're pushing forward new social networking initiatives to help you connect and collaborate with other SysAiders. Last month we launched our first LinkedIn activity. Within just one week, over 60 SysAiders joined our network of IT pros, recommended SysAid, and shared their professional experiences. Join us on LinkedIn to connect with others and keep your finger on the SysAid pulse!
Stay tuned for what's to come - it means lots of exciting things for you! Catch up on more SysAid news in the February SysAid Newsletter.
We’ve all seen the “Mac v. PC” commercials (and of course, the endless number of spoofs on YouTube!) The humor only barely disguises the true debate that divides IT pros and tech enthusiasts into opposing camps: which OS is the best?
Windows continues to dominate more than 90% of the market share of client operating systems for Internet usage, and there’s no denying the benefits of its compatibility and enormous library of programs and applications. On the other side of the fence is Apple, who in 2010 surpassed Microsoft as the world’s most valuable technology company. With its sleek design and intuitive interface, Mac has an incredibly loyal following who insist that its performance and security are worth the higher price tag. Then there’s the group of early adopters who say that open source is the best way to go. Not only are many Unix-based systems such as Linux and Chrome OS totally free, but they also are on the cutting-edge of tech innovation and superior performance.
So which side are you on? What’s your OS of choice?
Happy 2011! With the New Year comes the opportunity for us all to create goals for what we'd like to achieve in the coming year. The changes have alreay begun here at SysAid! Our website is about to undergo a major transformation, the SysAid R&D department is already working on incredible new features we've planned for our upcoming releases, and our vision is constantly expanding to incorporate new technologies and innovations into our product and services.
In this spirit, we've taken our professional services to the next level and this year, our team of experts will be offering even more support and resources to our customers. It's all part of our commitment to making IT simpler than ever for you in 2011! Learn more about our expanded professional services.
Catch up on more SysAid news in the January SysAid Newsletter - its fresh new design is only the first small step towards some big goals we've set for this coming year!
In the spirit of change and innovation for the New Year, we've given the January SysAid newsletter quite a facelift! In case you didn't get a chance to see the email, check out the online version of the newsletter. Your feedback matters ... what do you think?
People manage their schedules, workload, and deadlines in different ways, and in the world of IT, knowing how to use your time wisely is central to your success. Maybe you’re the type who works best under pressure – the thrill of the deadline and last-minute changes get your blood pumping. For others of you, planning way in advance and finishing your projects ahead of time keeps you most productive and successful (and perhaps sane, too!) We don’t all work and learn in the same way - what’s your time management style?
We’re happy to announce that the minor release of SysAid 7.5.04 is now available! The major release of SysAid 7.5 went so smoothly that there were very few issues that needed to be resolved, and in response to your helpful feedback, we’ve been quick to resolve a number of minor bugs that occurred only under certain circumstances. To see what’s included in SysAid 7.5.04, read the SysAid 7.5.04 release notes.
It's hard to believe that 2010 is coming to an end! This has been a truly incredible year here at SysAid. With two major releases, our first ever conference in Las Vegas, the opening of our first overseas branch in Australia, and the dramatic expansion of both our company and our products, our efforts have all been driven by a core vision: to make your experience with SysAid, and your life as an IT pro, better than ever. SysAid's developments in 2010 have really set the bar for our future endeavors, and 2011 promises to be even better!
To help you prepare for 2011, we've prepared an end-of-year IT checklist with 5 simple tasks that will give you a hassle-free start to the New Year. It's as easy as running a few reports, setting some reminders, and reviewing your annual data. See how taking just a few extra moments with SysAid this December will gear you up for a successful and productive 2011!
On a lighter note and in the spirit of the holidays, we asked some CIOs and IT managers which books they'd recommend for other IT pros. Check out their IT book recommendations to get an idea of some last-minute items you'd might like to add to your holiday wish list!
To get other SysAid news and updates, check out the December SysAid Newsletter.Have a safe and happy holiday season!
While online journals and newsfeeds are essential to keeping up with the latest IT news and tech trends, you might be surprised to know that much of what you need to achieve better IT management is right around the corner in your local bookstore! We asked our CIO customers - and our own SysAid experts - about the books that have inspired and taught them about IT excellence. As the holidays approach, you may just want to add their recommendations below to your gift wish list!
Predictably Irrational: The Hidden Forces that Shape Our Decisions Dan Ariely
Recommended by:
Israel Lifshitz
CEO and Chief Architect, SysAid Technologies
"Based on 20 years of research, economist Dan Ariely discusses the factors that influence our decision-making and why people tend to make the same mistakes over and over again. He explains how you can break out of these patterns to make smarter decisions every day - in business, in finance, and in your day-to-day life. It's a fun, fascinating, and entertaining read, and I think everyone - but especially managers, including everyone making important IT decisions - can benefit from it!"
First, Break All The Rules: What the World's Greatest Managers Do Differently Marcus Buckingham
Recommended by:
Steve Johnson
Chief Information Officer, Zanett Commercial Solutions
"As far as a leadership book written with a CIO in mind, I am a recent (and huge) fan of World Class IT by Peter High. This embodies nearly everything that an emissary to the business needs to know.
To be honest, the best IT management books I've read have little to do with IT. Two that I swear by are Good to Great: Why Some Companies Make the Leap ... and Others Don't (James C. Coolins) and First, Break All The Rules: What the World's Greatest Managers Do Differently (Marcus Buckingham.) All too often, IT leadership is caught up in the technology they provide and lose sight of the non-technical issues in their company. Understanding these drivers is a pre-requisite to excelling as an IT leader."
ITIL V2 and V3 Books TSO
Recommended by:
Oded Moshe
CIO and Director of Product Management, SysAid Technologies
"Learning about ITIL is the first step towards implementing better IT practices in your organization. A lot of people tend to think that the ITIL books are high-level and intimidating, but they're actually quite readable. If you're serious about improving your IT performance, then reading the ITIL books is a must!"
Execution: The Discipline of Getting Things Done Larry Bossidy and Ram Charan
Recommended by:
John Love
Chief Information Officer, iFreedom Direct
"While this isn't specially an IT-related book, I believe that Execution: The Discipline of Getting Things Done is a must read for any C level (and below, for that matter.) I found it extremely informative."
The Real Business of IT: How CIOs Create and Communicate Value Richard Hunter
Recommended by:
Dan Vogt
Director of Information Systems, AUDIOVISIONS
"I recommend The Real Business of IT: How CIOs Create and Communicate Value by Hunter and Westerman."
Have any book suggestions of your own? Share your recommendations below and let us know what night-time reading has helped you achieve IT success!
2011 is just around the corner, and with the New Year comes a fresh start to set new IT goals. This December gives you the opportunity to evaluate what your IT department accomplished in 2010, decide what you'd like to achieve in the coming year, and make all necessary preparations so that you can begin the New Year geared for success. To help you start off 2011 right, we've made you an IT checklist in this month's newsletter for you to think about this December. In classic SysAid spirit, these tasks are super simple, and they'll make all the difference once January 1 arrives!
How will you prepare for the New Year? Share your ideas with us below!
They’re sleek, they’re small, and you can take them pretty much anywhere – but do they beat the laptop? Tablet PCs have gained a loyal following of tech enthusiasts who praise the tablet for their mobility and convenience, and 2010 has been quite the year for these portable devices. With Apple’s launch of the enormously popular iPad in January, the demand for multi-touch tablets has skyrocketed. While tablets definitely make sense for the new need of “technology on-the-go,” there are still plenty of people who prefer the power, enhanced features, and performance of the traditional laptop. So what's your choice - the tablet or the laptop?
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