| Author |
Message |
|
|
I noticed after we upgraded to V7.0.05 when I’m now remote controlling a PC using VNC, if I log a user out of windows it closes my VNC session down. Is there a setting I can change to stop this happening?
|
|
|
|
If you can help that would be good.
|
|
|
|
Sorry guys, the server was down. Its back up now.
|
|
|
|
Just found the answer to this is. I had a rule set up in the Remote Control Preferences to not allow RC access on any PC's in the servers asset section.
|
|
|
Any one have any ideas why this is, I installed the SysAid Agent onto a PC & its picked it up as an asset, all the details on the asset are there just as normal. When I click the RC tab to remote Control the box I see this message:
Remote Control forbidden on this computer.
|
|
|
|
Cool, great minds think alike then.
|
|
|
|
What does "up" mean?
|
|
|
http://serious-design1.homeftp.net/Service-Desk-Settings.GIF
V6.5.08
This message appears everytime I create a new SR, the Submit User is me & then I would change the Request user to who ever asked me to create the request.
|
|
|
When ever I create a new service Request on behalf of someone else, even though I have assigned it to them I see a box like this:
http://serious-design1.homeftp.net/New-SR-Notification.JPG
Can anyone advise how to turn this off or advise what the benefit is. Its obvious I have an action to undertake as I’ve just created the request. Is there a message queue some where where all the un-actioned requests are stored?
|
|
|
Is there any way of turning off the annoying message you get (link below) when you send an email from a service request.
http://serious-design1.homeftp.net/Message-Sennt-Notify.JPG
|
|
|
Is there any secret to deploying the agent via the Network Discovery Tool? I cant seam to get this to work either. I can deploy the agent via the "Deploy SysAid" shortcut in the SysAid Tools folder (start menu) but nothing happens when Im using Network discovery.
Here's what Im trying to do:
Removed agent from PC with Deploy SysAid tool
Delete Asset from database
Network Discovery >
Deploy Agents via IP Range:
Discovery service name - SysAid Server
IP Range - 192.168.10.175 to 192.168.10.175
Deploy Method - Deploy
Run as user - Administrator
Password - my domain password
Exclude IP List - nothing entered
Schedule - N
Hit the Run Now Button
|
|
|
|
Found it, thanks for the assistance. The user manuals arent the best.
|
|
|
I wasn’t running the Remote control tool on my PC. I also noticed that if I have the encryption ticked when I try to connect to the target PC it throws up an error. So I now have it working without encryption.
Any suggestions how I can encrypt the connection on the target PC?
Also is there a way of deploying the SysAid Agent without it putting a desktop shortcut on the desktop? We don’t want users to have access to the web portal.
Cheers
|
|
|
Hi,
I am having a few issues setting remote control up in SysAid. I see the attached error when I try to connect to a PC. I have SysAid Tools installed on my PC & have deployed SysAid to the target PC. When I initiate the remote control tool the message appears on the target PC to allow use of remote control. I click the Accept connection & then I see the error message on my PC.
I have a VNC icon in the system tray on the target PC.
Any sugestion what this might be or the answer to get it working?
|
|
|
I’m unsure where this post needs to go so Im posting it here.
Is there any way to bulk edit helpdesk service requests. The only bulk option I can see on the top menu is to change the status field of requests. I need to be able to change the date & also categories of a load of requests at once rather than going through 300 individual requests.
I'm running v6.0.09
|
|
|
