http://www.ilient.com/Sysforums/forums/show/104.page JForum - http://www.jforum.net http://www.ilient.com/Sysforums/posts/preList/7990/32996.page http://www.ilient.com/Sysforums/posts/preList/7990/32996.page GMT
We are evaluating sysaid css and want to be able to allow a technician, when logging a new call, to pick from the items a contact has associated with them. i.e they log a call for Joe Bloggs and after selecting his details can pick from his computer, monitor, printer etc. Is this possible?

Thanks

Alan]]> http://www.ilient.com/Sysforums/posts/preList/7486/31386.page http://www.ilient.com/Sysforums/posts/preList/7486/31386.page GMT
thanks

Sam ]]> http://www.ilient.com/Sysforums/posts/preList/7216/30377.page http://www.ilient.com/Sysforums/posts/preList/7216/30377.page GMT
Is there a list with the variables in frameHeader.html are available?

I will incorporate the asset into a link.

Greets]]> http://www.ilient.com/Sysforums/posts/preList/7164/30191.page http://www.ilient.com/Sysforums/posts/preList/7164/30191.page GMT Iphone seems to have the higher resolution screen but the Blackberry Torch with it's slide out keyboard might be useful as well...

Please provide your experiences here so i can better decide which phone is better (for SysAid CSS)

Thanks and best regards

Johan]]> http://www.ilient.com/Sysforums/posts/preList/6946/29411.page http://www.ilient.com/Sysforums/posts/preList/6946/29411.page GMT how are others finding the new features functionality of Version 3.0 of Sysaidcss?
I am a big fan of Sysaidcss and promote if where ever I can, but I am struggling with some of the new features of version 3.0 and they have slowed down my workflow when loggin new faults etc.

The two things I have an issue with are:
1. The "Advanced Dropdown Menues", these are a real pain to use, and find them to not always work. Why would I want an advanced search drop down menu when the drop down contains "Open" and "Closed". When I click on this drop down it automatically opens the size of maybe 10-15 items but all blank, then resizes to the size of the actual content (2 items) plus the "Advanced Search", this takes only 1 sec, but it is a pause in my work flow, and happens to every drop down when entering a fault, so at least 5secs added already. But worse still is the fact that I cannot use the keyboard to select items. I used to tab to the next field/dropdown menu, hit "C" to select "Closed" and tab to the next field/dropdown. I now have to reach over to my mouse, move the cursor to the drop down menu and click it, then click again, or go back to keyboard and start with a few keys to get the selection. Why should I now have to start using the mouse to select items from the list, this is a huge slow down! I also find many times typing in some chars and hitting enter does nothing, so have to click on the advanced search to get some results, then clcik the one I want from there. This is driving me insane with the extra work involved.javascript:emoticon(':x');

2. Filtering. Previously there where field at the top of the screen so I could click a dropdown menue and select a status of Open, and the result would be a list of only open jobs (my main view, as closed jobs are not really a priority). To achieve this same result, I need to have the "Status" column displaying all the time, just so I can use the column to filter the results. So now I have a column taking up 2inches of my screen all with the same word repeated "OPEN"...why should I have to display all these "OPEN"s just to be able to filter by status. Not impressed Ilient, not impressed at all.

The thing that also bugs me, is these changes are not even consistant. If you look at the other parts of SYSAIDCSS you do not see any advanced search dropdown menues, and status filters at the top remain, so why are they so clunky in the Service Request area.

This is my 2cents. I look forward to any other good or bad feedback regarding the Version 3.0 release]]> http://www.ilient.com/Sysforums/posts/preList/6915/29307.page http://www.ilient.com/Sysforums/posts/preList/6915/29307.page GMT We have just started using the new version of Sysaidcss today after it had been upgraded over the weekend, and we are finding it very slow and clunky. Parts of the site seem fine, but the main fault logging part is causing us to take a breath and count to 10 each time we click anything.
The advanced drop downs are extremely troublsome, with the drop down taking longer to apear, then displaying blank default size, them populating and resizing to fit the content. It is very clunky and screams of a beta or pre release product, not something that has gone through years of iterations and upgrades.

I am a big SysAidCSS fan, and promote it where I can, but dispite the the feature "improvements" version 3.0 comes with, it feels very much like a backwards step.

I hope the devalopment team can fix the issues with this release.]]> http://www.ilient.com/Sysforums/posts/preList/6857/29102.page http://www.ilient.com/Sysforums/posts/preList/6857/29102.page GMT Now that versino 3.0 of Sysaidcss is out, I would expect the documentation on your site to refect this change, but it does not.
If I go to the www.sysaidcss.com site for information on the new version, there is only information about the earlier versions 2.5, 2.0 and 1.5 (www.sysaidcss.com/contact_support.htm).

The user manual has not been updated for almost a year and a half, so does not reflect the current version, so is almost obsolete. So the new and altered features in 3.0, how does one find out more about them, how to best use them, or do we just "trial and error" till we break something then ask for sysaid support to fix it?

The documentation of the Sysaidcss product seems to be left in the dark, along with its customers. I know sysaidcss is not the main product for ilient, but still needs some attention.
]]> http://www.ilient.com/Sysforums/posts/preList/6855/29100.page http://www.ilient.com/Sysforums/posts/preList/6855/29100.page GMT Version 3.0 of SysaidCSS is now apon us, and I for one hae a few questions.

1. How do I now display only the active Faults? Previously there was a drop down box allowing you to select any of the statuses, so you could just focus on the active ones etc. I have found that you can kind of do this by selecting the "Select All tick box, and then optins apaear allowing to do some filtering. This is not something I want to have to do all the time. I want to only see active jobs unless I specify otherwise, how do I now do this?

2. Why is the width of the display fixed now? previously I could have the full with of my screen showing the columns of the faults, but there is now a large empty area on the right. Yes I can resize columns which is awesome, but I now have less space for the columns. Why the limited width? When the page is loading it is full width, but goes back to a limited witdth once the page finishes loading, so seems to be CSS driving the width.

]]> http://www.ilient.com/Sysforums/posts/preList/6854/29099.page http://www.ilient.com/Sysforums/posts/preList/6854/29099.page GMT
Please feel free to post any issues you encounter and share your inputs with us!

As you all were already Informed, Those of you who want to participate in the beta, please send us a request,
We already received many requests and are processing them!

I wish us all a great Beta !

Oded]]> http://www.ilient.com/Sysforums/posts/preList/6586/27904.page http://www.ilient.com/Sysforums/posts/preList/6586/27904.page GMT I am trying to get SysAidCSS to sync with our corporate exchange server, but as yet have not been successful.
I do not have any control over the exchange server, as we are a team separate from the corporate IT team.
But our small team have been able to set up our iPhones to sync with the exchange server, and they can use any network to do this, so had hope that SysAidCSS would also be able to sync.

Is there something I'm missing to get this exchange syncing to work?

cheers]]> http://www.ilient.com/Sysforums/posts/preList/6568/27844.page http://www.ilient.com/Sysforums/posts/preList/6568/27844.page GMT http://www.ilient.com/Sysforums/posts/preList/6523/27751.page http://www.ilient.com/Sysforums/posts/preList/6523/27751.page GMT
Is there a way to enable html notifications in the Free edition? Thanks so much!]]> http://www.ilient.com/Sysforums/posts/preList/6417/27319.page http://www.ilient.com/Sysforums/posts/preList/6417/27319.page GMT
]]> http://www.ilient.com/Sysforums/posts/preList/5473/23618.page http://www.ilient.com/Sysforums/posts/preList/5473/23618.page GMT does anyone know a way of sorting, filtering, listing or showing items by the number of Service Requests they have been involved in?

It would be nice to list items and then sort by # of Service Requests, and see the 'trouble makers' at the top.

cheers

APN]]> http://www.ilient.com/Sysforums/posts/preList/4953/21615.page http://www.ilient.com/Sysforums/posts/preList/4953/21615.page GMT