http://www.ilient.com/Sysforums/forums/show/57.page JForum - http://www.jforum.net
How do I adjust the amount of time a SysAid session can be idle before it requires you to re-authenticate?

Many thanks,]]> http://www.ilient.com/Sysforums/posts/preList/3906/17974.page http://www.ilient.com/Sysforums/posts/preList/3906/17974.page GMT
I have checked UAC and Firewall and that is not the issue. This happens both on 32 bit Windows systems occasionally and on Win 7 64 bit occasionally. For example, I'm running Win 7 on the exact same 64 bit setup as my partner here and it's all working fine for me, but he cannot get the Ilias.exe process to run. Without it, I cannot get accurate reporting.

Has anyone else run into this before?]]> http://www.ilient.com/Sysforums/posts/preList/3905/17973.page http://www.ilient.com/Sysforums/posts/preList/3905/17973.page GMT
I need to justify the cost to management. I have search but have come up empty.


Thanks

-Evan]]> http://www.ilient.com/Sysforums/posts/preList/3893/17898.page http://www.ilient.com/Sysforums/posts/preList/3893/17898.page GMT
is there any way i can retrieve this information?

thank you]]> http://www.ilient.com/Sysforums/posts/preList/3876/17848.page http://www.ilient.com/Sysforums/posts/preList/3876/17848.page GMT
With API, different machines, applications, and software can communicate with SysAid and automatically submit service requests when needed. Here are two examples of how this can come in handy:

1. From your backup software, the API function can automatically submit a service request to SysAid in the event of a backup failure.

2. API can also help you work with your ERP application much more efficiently. For example, when you've placed a purchase request for a computer but certain information is missing, your ERP application can automatically submit a service request requesting this information. In another case, if your ERP usually receives automatic communication and suddenly fails to receive information, it can submit a service request for the immediate attention of your IT department.

These are just a few examples; the ways you can use API are pretty much limitless, and I'm sure you can get much more creative! For all of the details about how you can get started API, [url=http://www.ilient.com/Sysforums/posts/list/2068.page]check out this Community post[/url] - it gives you the links, scripts, and details you need to set it up. In case you need any help, please contact our support team at support@sysaid.com - we're happy to help you set it up and maximize all of SysAid's added functionalities!
]]> http://www.ilient.com/Sysforums/posts/preList/3864/17783.page http://www.ilient.com/Sysforums/posts/preList/3864/17783.page GMT
1. go to the MySQL folder (usually under c:\Program Files\MySQL\MySQL Server 5.0\ in windows [b]OR[/b] /etc/my.cnf in *nix environments)
2. Edit the my.ini file, at the end of the file, add a new line "max_allowed_packet=100M" (without the quotes and change 100m to your requested megabyte size).
3. save the changes, restart the MySQL and SysAid server services.


If anyone else has the answer for other database types please post here.
]]> http://www.ilient.com/Sysforums/posts/preList/3843/17661.page http://www.ilient.com/Sysforums/posts/preList/3843/17661.page GMT
After this I tried to re-install the whole software

And wanted to see how the restoration of the database worked. Stoped server service, Renamed the number 5 folder to db and then copied to root WEB-INF

Started the SysAid Server service and it stoped after it inmediatly.

I look into the logs and found this:

2010-02-25 17:11:52,821 [main] INFO com.ilient - SysAid Version: v6.5.05
2010-02-25 17:11:52,900 [main] INFO com.ilient - License found: ActivationAccountID: SirLouen_trial
2010-02-25 17:11:52,901 [main] INFO com.ilient - Expiration date: 2010-03-25
2010-02-25 17:11:52,901 [main] INFO com.ilient - ActivationAssets: 450000
2010-02-25 17:11:52,901 [main] INFO com.ilient - ActivationEndUsers: 450000
2010-02-25 17:11:52,901 [main] INFO com.ilient - ActivationAdmins: 450000
2010-02-25 17:11:52,901 [main] INFO com.ilient - ActivationManagers: 450000
2010-02-25 17:11:52,901 [main] INFO com.ilient - ActivationMonitoring: 150000
2010-02-25 17:11:52,901 [main] INFO com.ilient - CMDB: true
2010-02-25 17:11:52,901 [main] INFO com.ilient - Task_And_project: true
2010-02-25 17:11:52,901 [main] INFO com.ilient - ITIL: true
2010-02-25 17:12:01,467 [main] INFO com.ilient - checking database configuration....
2010-02-25 17:12:01,711 [main] INFO com.ilient - SysAid Version: v6.5.05
2010-02-25 17:12:02,264 [main] INFO com.ilient - Derby network server started on - localhost:1527
2010-02-25 17:12:18,928 [main] INFO com.ilient - Checking network configuration....
2010-02-25 17:12:19,147 [main] INFO com.ilient - SysAid Version: v6.5.05
2010-02-25 17:12:42,795 [main] INFO com.ilient - setting ldap configuration....
2010-02-25 17:12:43,057 [main] INFO com.ilient - SysAid Version: v6.5.05
2010-02-25 17:12:52,010 [WrapperStartStopAppMain] INFO com.ilient - Starting SysAid....
2010-02-25 17:12:52,441 [WrapperStartStopAppMain] INFO com.ilient - License found: ActivationAccountID: SirLouen_trial
2010-02-25 17:12:52,441 [WrapperStartStopAppMain] INFO com.ilient - Expiration date: 2010-03-25
2010-02-25 17:12:52,442 [WrapperStartStopAppMain] INFO com.ilient - ActivationAssets: 450000
2010-02-25 17:12:52,442 [WrapperStartStopAppMain] INFO com.ilient - ActivationEndUsers: 450000
2010-02-25 17:12:52,442 [WrapperStartStopAppMain] INFO com.ilient - ActivationAdmins: 450000
2010-02-25 17:12:52,442 [WrapperStartStopAppMain] INFO com.ilient - ActivationManagers: 450000
2010-02-25 17:12:52,442 [WrapperStartStopAppMain] INFO com.ilient - ActivationMonitoring: 150000
2010-02-25 17:12:52,442 [WrapperStartStopAppMain] INFO com.ilient - CMDB: true
2010-02-25 17:12:52,442 [WrapperStartStopAppMain] INFO com.ilient - Task_And_project: true
2010-02-25 17:12:52,442 [WrapperStartStopAppMain] INFO com.ilient - ITIL: true
2010-02-25 17:12:52,572 [WrapperStartStopAppMain] INFO com.ilient - SysAid Version: v6.5.05
2010-02-25 17:12:53,133 [WrapperStartStopAppMain] INFO com.ilient - Derby network server started on - localhost:1527
2010-02-25 17:12:54,618 [WrapperStartStopAppMain] INFO com.ilient - Upgrade DB - before upgrade, max version is: 6.5.046
2010-02-25 17:12:54,974 [Thread-5] INFO com.ilient - Starting Snmp Agent Service.
[b]2010-02-25 17:12:55,038 [WrapperStartStopAppMain] FATAL com.ilient - Fatal error while initializing accounts - no account found.[/b]
2010-02-25 17:12:55,039 [Thread-7] INFO com.ilient - Scheduler will run in 60 seconds.

What is this about????

]]> http://www.ilient.com/Sysforums/posts/preList/3842/17657.page http://www.ilient.com/Sysforums/posts/preList/3842/17657.page GMT ]]> http://www.ilient.com/Sysforums/posts/preList/3836/17587.page http://www.ilient.com/Sysforums/posts/preList/3836/17587.page GMT
Three weeks ago i have installed and configured my sysaid server, it was working perfectly till a few days ago.
There were no changes/configurations/updates made to the machine or sysaid.

At this moment i cannot even see the login window, with a 404 not found.
At the server i am trying to open "C:\Program Files\SysAid\IliTask.exe" -TaskType 1 -TaskParam "Set None" -TaskParamInt 200 with the shortcut at the desktop and nothing happens.

I have checked sysaid logs and i found this:

18/Fev/2010 18:58:00 org.apache.tomcat.util.threads.ThreadPool logFull
INFO | jvm 1 | 2010/02/18 18:58:01 | SEVERE: All threads are busy, waiting. Please increase maxThreads or check the servlet status75 75
INFO | jvm 1 | 2010/02/18 18:58:09 | Exception in thread "pool-1-thread-1" java.lang.NullPointerException
INFO | jvm 1 | 2010/02/18 18:58:09 | at com.ilient.chat.g.run(Unknown Source)
INFO | jvm 1 | 2010/02/18 18:58:09 | at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
INFO | jvm 1 | 2010/02/18 18:58:09 | at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
INFO | jvm 1 | 2010/02/18 18:58:09 | at java.lang.Thread.run(Unknown Source)

Then i have increased the maxProcessor at the server.xml file to 500
Have reebooted and still nothing.

I have also found lots of things like this: (and the number keeps rising)

INFO | jvm 1 | 2010/02/23 17:47:01 | 23/Fev/2010 17:47:01 org.apache.commons.modeler.Registry loadRegistry
INFO | jvm 1 | 2010/02/23 17:47:01 | INFO: Loading registry information
INFO | jvm 1 | 2010/02/23 17:47:01 | 23/Fev/2010 17:47:01 org.apache.commons.modeler.Registry getRegistry
INFO | jvm 1 | 2010/02/23 17:47:01 | INFO: Creating new Registry instance
INFO | jvm 1 | 2010/02/23 17:47:02 | 23/Fev/2010 17:47:02 org.apache.commons.modeler.Registry getServer
INFO | jvm 1 | 2010/02/23 17:47:02 | INFO: Creating MBeanServer
INFO | jvm 1 | 2010/02/23 17:47:02 | 23/Fev/2010 17:47:02 org.apache.coyote.http11.Http11Protocol init
INFO | jvm 1 | 2010/02/23 17:47:02 | INFO: Initializing Coyote HTTP/1.1 on port 8080
INFO | jvm 1 | 2010/02/23 17:47:02 | Starting service Tomcat-Standalone
INFO | jvm 1 | 2010/02/23 17:47:02 | Apache Tomcat/4.1.24-LE-jdk14
INFO | jvm 1 | 2010/02/23 17:55:35 | log4j:WARN No appenders could be found for logger (org.quartz.simpl.SimpleThreadPool).
INFO | jvm 1 | 2010/02/23 17:55:35 | log4j:WARN Please initialize the log4j system properly.
INFO | jvm 1 | 2010/02/23 17:56:59 | Exception in thread "pool-1-thread-1" java.lang.NullPointerException
INFO | jvm 1 | 2010/02/23 17:56:59 | at com.ilient.chat.g.run(Unknown Source)
INFO | jvm 1 | 2010/02/23 17:56:59 | at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
INFO | jvm 1 | 2010/02/23 17:56:59 | at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
INFO | jvm 1 | 2010/02/23 17:56:59 | at java.lang.Thread.run(Unknown Source)
INFO | jvm 1 | 2010/02/23 17:58:02 | Exception in thread "pool-1-thread-2" java.lang.NullPointerException
INFO | jvm 1 | 2010/02/23 17:58:02 | at com.ilient.chat.g.run(Unknown Source)
INFO | jvm 1 | 2010/02/23 17:58:02 | at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
INFO | jvm 1 | 2010/02/23 17:58:02 | at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
INFO | jvm 1 | 2010/02/23 17:58:02 | at java.lang.Thread.run(Unknown Source)
INFO | jvm 1 | 2010/02/23 17:59:05 | Exception in thread "pool-1-thread-3" java.lang.NullPointerException
INFO | jvm 1 | 2010/02/23 17:59:05 | at com.ilient.chat.g.run(Unknown Source)
INFO | jvm 1 | 2010/02/23 17:59:05 | at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
INFO | jvm 1 | 2010/02/23 17:59:05 | at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
INFO | jvm 1 | 2010/02/23 17:59:05 | at java.lang.Thread.run(Unknown Source)
INFO | jvm 1 | 2010/02/23 18:00:29 | Exception in thread "pool-1-thread-4" java.lang.NullPointerException
INFO | jvm 1 | 2010/02/23 18:00:29 | at com.ilient.chat.g.run(Unknown Source)
INFO | jvm 1 | 2010/02/23 18:00:29 | at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
INFO | jvm 1 | 2010/02/23 18:00:29 | at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
INFO | jvm 1 | 2010/02/23 18:00:29 | at java.lang.Thread.run(Unknown Source)
INFO | jvm 1 | 2010/02/23 18:02:14 | Exception in thread "pool-1-thread-5" java.lang.NullPointerException
INFO | jvm 1 | 2010/02/23 18:02:14 | at com.ilient.chat.g.run(Unknown Source)
INFO | jvm 1 | 2010/02/23 18:02:14 | at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
INFO | jvm 1 | 2010/02/23 18:02:14 | at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
INFO | jvm 1 | 2010/02/23 18:02:14 | at java.lang.Thread.run(Unknown Source)
INFO | jvm 1 | 2010/02/23 18:03:17 | Exception in thread "pool-1-thread-6" java.lang.NullPointerException
INFO | jvm 1 | 2010/02/23 18:03:17 | at com.ilient.chat.g.run(Unknown Source)
INFO | jvm 1 | 2010/02/23 18:03:17 | at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
INFO | jvm 1 | 2010/02/23 18:03:17 | at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
INFO | jvm 1 | 2010/02/23 18:03:17 | at java.lang.Thread.run(Unknown Source)
INFO | jvm 1 | 2010/02/23 18:03:59 | Exception in thread "pool-1-thread-7" java.lang.NullPointerException
INFO | jvm 1 | 2010/02/23 18:03:59 | at com.ilient.chat.g.run(Unknown Source)
INFO | jvm 1 | 2010/02/23 18:03:59 | at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
INFO | jvm 1 | 2010/02/23 18:03:59 | at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
INFO | jvm 1 | 2010/02/23 18:03:59 | at java.lang.Thread.run(Unknown Source)
INFO | jvm 1 | 2010/02/23 18:04:41 | Exception in thread "pool-1-thread-8" java.lang.NullPointerException
INFO | jvm 1 | 2010/02/23 18:04:41 | at com.ilient.chat.g.run(Unknown Source)
INFO | jvm 1 | 2010/02/23 18:04:41 | at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
INFO | jvm 1 | 2010/02/23 18:04:41 | at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
INFO | jvm 1 | 2010/02/23 18:04:41 | at java.lang.Thread.run(Unknown Source)
INFO | jvm 1 | 2010/02/23 18:05:23 | Exception in thread "pool-1-thread-9" java.lang.NullPointerException
INFO | jvm 1 | 2010/02/23 18:05:23 | at com.ilient.chat.g.run(Unknown Source)
INFO | jvm 1 | 2010/02/23 18:05:23 | at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
INFO | jvm 1 | 2010/02/23 18:05:23 | at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
INFO | jvm 1 | 2010/02/23 18:05:23 | at java.lang.Thread.run(Unknown Source)

Does anyone have a clue about this?


Best regards,
Rodrigo Catarino]]> http://www.ilient.com/Sysforums/posts/preList/3814/17524.page http://www.ilient.com/Sysforums/posts/preList/3814/17524.page GMT
just upgraded to the latest version but when users submit new sevice requests, the username appears as :-

servername/username instead of just username

and also the email is:-

username@servername instead of username@domainnam.co.uk

This means that the user has 2 accounts instead of just 1.

Any help is greatly appreciated.

Many thanks

Mikey]]> http://www.ilient.com/Sysforums/posts/preList/3810/17512.page http://www.ilient.com/Sysforums/posts/preList/3810/17512.page GMT ]]> http://www.ilient.com/Sysforums/posts/preList/3807/17497.page http://www.ilient.com/Sysforums/posts/preList/3807/17497.page GMT
If you want to add a Disable drop down filter to the End User List, please do the following:

1. Go to Preferences > User Management and click on the “Customize List” button (blue cogwheel icon).

2. In the Customize List window, click on “Add” (to the right of Filter Menus) and enter the following information
a. In the Name field, enter a convenient name for this filter (e.g. Disabled )
b. In the Filter Caption, enter a caption for disabled users view (e.g. Yes)
c. In the Filter Expression, enter the following string:
( disable='Y' or LDAP in (2,3))
d. Click add
e. In the Filter Caption, enter a caption for enabled users view (e.g. No)
f. In the Filter Expression, enter the following string:
( disable='N' and ldap in (0,1,4))
g. Click add

3. Click on “Close”.

4. Back in the Customize List window, you can save this “view” as a new view name, so you can always go back to the DEFAULT view if this one does does work.

5. Click on “Save”.


Enjoy :wink:

]]> http://www.ilient.com/Sysforums/posts/preList/3795/17451.page http://www.ilient.com/Sysforums/posts/preList/3795/17451.page GMT http://www.ilient.com/Sysforums/posts/preList/3792/17435.page http://www.ilient.com/Sysforums/posts/preList/3792/17435.page GMT
And will say that i am completly struggling with this, first i downloaded the .msi file and used Orca as described in the online article on how to change setting etc then deployed via group policy, and have found that it does not install correctly at all, in the event log i get the following message The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2753. The arguments are: updrun.exe.

So the i thought that i would use the deployment tools supplied with the product so i browse the network and see all the clients that i need to install onto, i am doing this from a Domain Controller so logon details should be ok, i have turned of the firewall via group policy on all machines, and when i go to deply i get the following error messages Installation failed, reason: Registry Connect Error.

I really have not got the time to install this agent individually on every PC, so any help would be appreciated because i am losing the will to live on this.

John]]> http://www.ilient.com/Sysforums/posts/preList/3789/17430.page http://www.ilient.com/Sysforums/posts/preList/3789/17430.page GMT
Having installed my 'Free' SysAid onto a new server (in preparation for sysAid migration) - I inadvertantly gave my 'user name' as my email address - obviously I would like to change this to a more suitable title.

I have read the threads on resetting passwords but nothing on resetting the log on User Name. This system is still 'virgin' can I change this or just re-install the system from start??

any help would be appreciated :)

Hiba ]]> http://www.ilient.com/Sysforums/posts/preList/3777/17361.page http://www.ilient.com/Sysforums/posts/preList/3777/17361.page GMT