http://www.ilient.com/Sysforums/posts/list/103.page JForum - http://www.jforum.net Instead of providing the users, which you brag so much being all over the globe, a training program ; I think more effort should be put on the help file included in the product. I believe it hasn't change since the death of blue SysAid.
Most of the implementation will tightly be aligned to local policy anyway...

OOoo... knowledge base on user portal is an alternative where you should put your bet on.
A webinar/webcast would be more alluring...


]]> http://www.ilient.com/Sysforums/posts/preList/132/192.page http://www.ilient.com/Sysforums/posts/preList/132/192.page GMT It's useless thats why i did not want to enter.]]> http://www.ilient.com/Sysforums/posts/preList/132/229.page http://www.ilient.com/Sysforums/posts/preList/132/229.page GMT SysAid certification program is much as the community a place to share best practices.
SysAid certification program is not focusing on the know how of installing SysAid but a place to communicate Global IT challenges & the way SysAid help you to face the challenges.
SysAid certification program is based on ideas & implementation of our customer all over the world that will be shared with the people who decided to attend our certification program.
Our certification program is not replacing the thing that as you said need done like update our help files & to update our knowledge base our certification program is talking about implementation not installation.
I will be happy to address any questions you may have on our certification.
]]> http://www.ilient.com/Sysforums/posts/preList/132/342.page http://www.ilient.com/Sysforums/posts/preList/132/342.page GMT Then the problem is in the term used; hence I have a suggestion rather than a question - use other word than "certification".

Certification means either :
You set certain standard of knowledge and certify those who meets the standard.
OR
You reward somebody/oganization for his/her/it contribution to SysAid in a clearly define aspect. Like oscar for actrees or grammy for musicians.

Both doesn't fit the definition you just proposed.
I mean if the spirit is sharing how come there's fee involved ?
The way I see it we share best practice here in the forums...

If you want a formal kinda sharing that could be some sort of marketing campaign (which is no sin, really, I understand) here's another couple suggestion :
You either conduct a seminar like event - this is excellent in terms of speed in addressing current issue or challenge
OR
You hold an EXPO kinda event where you showcase some of best sysaid implementation by customers.

No ?]]> http://www.ilient.com/Sysforums/posts/preList/132/344.page http://www.ilient.com/Sysforums/posts/preList/132/344.page GMT
The certification program is online training with SysAid.
It allows SysAid users to learn how to use all of SysAid features to manager and provide IT services best way possible.

A certification means for us, that a user which passed this training (which is on-line to eliminate geographical concerns and allow all the SysAiders around the world to participate) and will be certified as a "SysAid expert".
You can think of it a bit like MCSE or MCSA, which you can either learn alone, or in a course with an instructor, both are possible, and this is our job to allow those who wish to learn using this method this option.

From your posts, I can see that you know how to tame SysAid for your own need, which is great, but not all system administrators can take the time to learn SysAid in-depth, and the certification is a platform where we can provide all the information on the ever changing IT environment and how you can use SysAid to suit your and your organization's needs]]> http://www.ilient.com/Sysforums/posts/preList/132/352.page http://www.ilient.com/Sysforums/posts/preList/132/352.page GMT
Now THAT fit in my first definition of certification. Those"best way" is the standard that the participant will achieve at the end of the course hence earning the certification.

So we're back square one.

I tame sysaid with the help of sysaid support team (Remember the jedi list ? NOT coincidence), bro. So the kudos are to you and your colleagues. Am simply a lucky padawan... *slight bow smile*
Which is my entire argument actually. But you're right... each people might need different kind of help.

When SysAid as prevalent as Microsoft, a certification might help one to land on a better job...
Hmmm...
Has ilient impose this so called certification on it's new recruits ?
*fake innocent look*

]]> http://www.ilient.com/Sysforums/posts/preList/132/354.page http://www.ilient.com/Sysforums/posts/preList/132/354.page GMT The support team, as you know, is always willing to help with anything you might need in SysAid.

However, the support platform does not allow (in terms of platform and communication methods) us to wildly educate our users on how to use SysAid better, since sometimes, an IT administrator is just not aware that SysAid can assist him in a particular way that he never thought about before.

We use our certification program to educate the users on ways they can utilize SysAid in their IT environment in the best way for them.

This is something that everyone can learn to use, we do not teach secret tricks (so no "build your own light saber" classes ) just best practices in a frontal direct and easy to understand way.

I can understand that this method of learning does not fit everyone, this is a solution we provide, which we Know that it is a good, viable solution for IT administrators who want to learn more on SysAid using this option.]]> http://www.ilient.com/Sysforums/posts/preList/132/382.page http://www.ilient.com/Sysforums/posts/preList/132/382.page GMT Certification isn't bad idea,Why not? Let us see what that means in the future.]]> http://www.ilient.com/Sysforums/posts/preList/132/544.page http://www.ilient.com/Sysforums/posts/preList/132/544.page GMT *raise the huge cold full of beer mug*]]> http://www.ilient.com/Sysforums/posts/preList/132/545.page http://www.ilient.com/Sysforums/posts/preList/132/545.page GMT The support team, as you know, is always willing to help with anything you might need in SysAid.

However, the support platform does not allow (in terms of platform and communication methods) us to wildly educate our users on how to use SysAid better, since sometimes, an IT administrator is just not aware that SysAid can assist him in a particular way that he never thought about before.

We use our certification program to educate the users on ways they can utilize SysAid in their IT environment in the best way for them.

This is something that everyone can learn to use, we do not teach secret tricks (so no "build your own light saber" classes ) just best practices in a frontal direct and easy to understand way.

I can understand that this method of learning does not fit everyone, this is a solution we provide, which we Know that it is a good, viable solution for IT administrators who want to learn more on SysAid using this option.[/quote]


I like the idea they are proposing. Not so much the certification, but the instruction. I know there are a lot of things I don't know bout SysAid and I would like to learn as much as I can. SysAid is a big part of my job and the more I know about it, the better I can perform my job. If SysAid does decide to pursue this, I would like to know. ]]> http://www.ilient.com/Sysforums/posts/preList/132/657.page http://www.ilient.com/Sysforums/posts/preList/132/657.page GMT
I like the idea they are proposing. Not so much the certification, but the instruction. I know there are a lot of things I don't know bout SysAid and I would like to learn as much as I can. SysAid is a big part of my job and the more I know about it, the better I can perform my job. If SysAid does decide to pursue this, I would like to know. [/quote]

We are planning to open another certification during September.

We will provide additional information in the next few days ]]> http://www.ilient.com/Sysforums/posts/preList/132/822.page http://www.ilient.com/Sysforums/posts/preList/132/822.page GMT
I want, and need, training!

]]> http://www.ilient.com/Sysforums/posts/preList/132/823.page http://www.ilient.com/Sysforums/posts/preList/132/823.page GMT
Jack and Terry.]]> http://www.ilient.com/Sysforums/posts/preList/132/846.page http://www.ilient.com/Sysforums/posts/preList/132/846.page GMT
Might want to start new thread about that...
So people don't have to read my crap.

]]> http://www.ilient.com/Sysforums/posts/preList/132/848.page http://www.ilient.com/Sysforums/posts/preList/132/848.page GMT http://www.ilient.com/Sysforums/posts/preList/132/5798.page http://www.ilient.com/Sysforums/posts/preList/132/5798.page GMT
Hello UBC.

SysAid offer a full and in-depth documentation on every aspect of the system, and you are welcome to refer to it at: http://www.ilient.com/contact_support.htm
The internal help inside SysAid is currently a bit out-dated, but we are planning on completely revise SysAid's internal help in one of the next versions to make SysAid even more simple and easy to use.

Money is of course an issue in the current times, but even in this field, the certification can provide you with a benefit since you can learn to implement SysAid for additional uses , thus saving money on other software.
You can also learn how to further utilize SysAid and by doing so, you can improve your productivity and make the workload easier to handle.

Ho, i almost forgot to mention, that the price is not so high, so every company can afford sending one or more of it's IT guys to do the certification.

Best regards.
Haim]]> http://www.ilient.com/Sysforums/posts/preList/132/5832.page http://www.ilient.com/Sysforums/posts/preList/132/5832.page GMT
Might want to start new thread about that...
So people don't have to read my crap.

[/quote]

Obelix, Don't get so hard on yourself, we all learned to accept and love your c#%! ]]> http://www.ilient.com/Sysforums/posts/preList/132/5833.page http://www.ilient.com/Sysforums/posts/preList/132/5833.page GMT
The company will have someone who can use a software they have, but as soon as he leaves this becomes a waste of money. In terms of the Certified Professional, when he leaves the company and moves somewhere that doesn't use SysAid, what has he gained? He can't put his certification to any use, and it certainly won't help his pay packet?

I'm sorry Ilient, it seems to me that you could publish these best practices on the website, help all the users who could learn what the want and need to learn, and save your users money. I am an avid fan of SysAid, and have nothing but praise for the Support Team, from the forums, developers, and their own helpdesk staff, but this does seem like a ploy to get more money.

If you really wanted the users to gain from this, you could open up a new forum for the purpose of discussion of the best practices, and if a chat feature were to come in use a room in that, and all the users would benefit at a huge saving to them, and no real cost to yourselves....

Sorry for being so aggressive!

M]]> http://www.ilient.com/Sysforums/posts/preList/132/5860.page http://www.ilient.com/Sysforums/posts/preList/132/5860.page GMT
As I said before, we do not teach any secret techniques, but showing different work procedures the users can learn from.
We do plan to add video tutorials that demonstrate work flows to our site, and also plan to add a "Best practices" forum where the users will share their work flows, and of course, we will give our own tips.

Whether if to invest the money or not is every company's decision based on it's view. we offer the certification as an option, but this of course not the only way to master SysAid.


Best regards.
Haim
]]> http://www.ilient.com/Sysforums/posts/preList/132/5869.page http://www.ilient.com/Sysforums/posts/preList/132/5869.page GMT http://www.ilient.com/Sysforums/posts/preList/132/5874.page http://www.ilient.com/Sysforums/posts/preList/132/5874.page GMT
Obelix, i believe by your own admission Haim, has shown himself to be fantastically well read in SysAid and its processes. He is most certainly one of the most helpful names in the forums and has helped me personally before.

But he can't be called a SysAid expert, because he hasn't paid the money to be told things he already knows???

I vote for an honorary "SysAid Expert" certifications for those outstanding contributors who clearly are well versed in the use of SysAid and deserve the title, genuinly.

M]]> http://www.ilient.com/Sysforums/posts/preList/132/5877.page http://www.ilient.com/Sysforums/posts/preList/132/5877.page GMT
Obelix, i believe by your own admission Haim, has shown himself to be fantastically well read in SysAid and its processes. He is most certainly one of the most helpful names in the forums and has helped me personally before.

But he can't be called a SysAid expert, because he hasn't paid the money to be told things he already knows???

I vote for an honorary "SysAid Expert" certifications for those outstanding contributors who clearly are well versed in the use of SysAid and deserve the title, genuinly.

M[/quote]

So, from what you are saying, I can send an email to microsoft and ask them for MCSE since i know how to use windows?

The certification's purpose it to provide the users with the tools to use SysAid to it's fullest, and to receive the certification you also need to undergo a test.
The feedback we have received to the two certification curses was very good, and you can find their recommendations all around the community.

In both courses we had long time SysAid users which are using SysAid every day for the last few years, and guess what, even they learned a few things.

If you feel the certification is not for you, you are not obligated to do it to learn SysAid, the tools are out there, in the community and on our website, we just gathered them into 7 lectures with all the information and experience we have gained while using and assisting other users to implement SysAid.

]]> http://www.ilient.com/Sysforums/posts/preList/132/5882.page http://www.ilient.com/Sysforums/posts/preList/132/5882.page GMT Instead of providing the users, which you brag so much being all over the globe, a training program ; I think more effort should be put on the help file included in the product. I believe it hasn't change since the death of blue SysAid.
Most of the implementation will tightly be aligned to local policy anyway...

OOoo... knowledge base on user portal is an alternative where you should put your bet on.
A webinar/webcast would be more alluring...


[/quote]

I just want to know how to get the blue SysAid color...? As I really do enjoy using SysAid--this grey color depresses me. I think that you should allow individual users to choose a color scheme... Bring Ol'Blue Back!!!!

Sorry--a little off the subject... but wanted to share my though....

Back on topic--how do I sign up for this SysAid Cert?]]> http://www.ilient.com/Sysforums/posts/preList/132/10261.page http://www.ilient.com/Sysforums/posts/preList/132/10261.page GMT
And yesssss... I too, miss the blue sysaid.
Greetings by the way.
*slight nod smile*]]> http://www.ilient.com/Sysforums/posts/preList/132/10263.page http://www.ilient.com/Sysforums/posts/preList/132/10263.page GMT
I just want to know how to get the blue SysAid color...? As I really do enjoy using SysAid--this grey color depresses me. I think that you should allow individual users to choose a color scheme... Bring Ol'Blue Back!!!!

Sorry--a little off the subject... but wanted to share my though....
[/quote]

Check this thread out to give your sysaid a blue theme makeover http://www.ilient.com/Sysforums/posts/list/1963.page]]> http://www.ilient.com/Sysforums/posts/preList/132/10313.page http://www.ilient.com/Sysforums/posts/preList/132/10313.page GMT Or am I reading the signal wrong ?]]> http://www.ilient.com/Sysforums/posts/preList/132/10353.page http://www.ilient.com/Sysforums/posts/preList/132/10353.page GMT
I have been working with SysAid for many years and have implemented it in many different companies, each being unique!!!

I recently paid for the certification, sat through the sessions at 02:00am in the morning. That was a tough ask!!!

By no means do I consider myself as a SysAider that knows everything. I do believe I have a better than average comprehension of the product.

I have to say that I learnt quite a bit during the certification course.

SysAid is a unique product, you could with a certification start training other companies. That is dependent on other legal requirements determined by the country you are in.]]> http://www.ilient.com/Sysforums/posts/preList/132/13944.page http://www.ilient.com/Sysforums/posts/preList/132/13944.page GMT