http://www.ilient.com/Sysforums/posts/list/57.page JForum - http://www.jforum.net I know I could do this if all my end users were administrators.]]> http://www.ilient.com/Sysforums/posts/preList/1523/6934.page http://www.ilient.com/Sysforums/posts/preList/1523/6934.page GMT http://www.ilient.com/Sysforums/posts/preList/1523/6940.page http://www.ilient.com/Sysforums/posts/preList/1523/6940.page GMT
As techguy said, the only option to allow all your end users to see other requests from other user is to put all the users under the same company or department and then configure them as company/department supervisors (which is only available in the full edition of SysAid)

Best regards.
Haim]]> http://www.ilient.com/Sysforums/posts/preList/1523/6941.page http://www.ilient.com/Sysforums/posts/preList/1523/6941.page GMT http://www.ilient.com/Sysforums/posts/preList/1523/6955.page http://www.ilient.com/Sysforums/posts/preList/1523/6955.page GMT
may i know.. is there any role available for supervisor or engineer? which they can only view requests assigned to them. is it available? ]]> http://www.ilient.com/Sysforums/posts/preList/1523/7114.page http://www.ilient.com/Sysforums/posts/preList/1523/7114.page GMT
I didn't understand your question.

Any "and user" can see his SR's. Supervisor can see his company or department SR's.

Is that what you asked? ]]> http://www.ilient.com/Sysforums/posts/preList/1523/7116.page http://www.ilient.com/Sysforums/posts/preList/1523/7116.page GMT
may i know.. is there any role available for supervisor or engineer? which they can only view requests assigned to them. is it available? [/quote]

Sorry No, only administrators can have jobs assigned to them, that is how the licensing model works. There is a supervisors role, but that used in the way described above.]]> http://www.ilient.com/Sysforums/posts/preList/1523/7117.page http://www.ilient.com/Sysforums/posts/preList/1523/7117.page GMT i mean.. is there any role for Engineer? i want the engineer to view all requests which have been assigned by admin to them only. meaning, they can view their jobs only, cannot add, edit or delete or etc.. just view. hope that is clearer to you.. thanks..]]> http://www.ilient.com/Sysforums/posts/preList/1523/7157.page http://www.ilient.com/Sysforums/posts/preList/1523/7157.page GMT
is there any solutions for my problem?
really appreciate your help..
need to solve it urgently.. ]]> http://www.ilient.com/Sysforums/posts/preList/1523/7263.page http://www.ilient.com/Sysforums/posts/preList/1523/7263.page GMT
You can set an administrator as an enginier (the way you have described).
All you have to do is to limit the permissions for this specific administrator so that he will be able to only view the service requests assigned to him and that's it.]]> http://www.ilient.com/Sysforums/posts/preList/1523/7290.page http://www.ilient.com/Sysforums/posts/preList/1523/7290.page GMT
I already get the answer from helpdesk.. ]]> http://www.ilient.com/Sysforums/posts/preList/1523/7342.page http://www.ilient.com/Sysforums/posts/preList/1523/7342.page GMT http://www.ilient.com/Sysforums/posts/preList/1523/7356.page http://www.ilient.com/Sysforums/posts/preList/1523/7356.page GMT by they way, may i know why my so-called engineer seems like they can add new service request, edit, delete etc? but at the end, they can't. how can i omit all options is not accessible by them? so that they won't feel like got so many things it seems can be done by them, unfortunately cannot.
thanks in advance.]]> http://www.ilient.com/Sysforums/posts/preList/1523/7428.page http://www.ilient.com/Sysforums/posts/preList/1523/7428.page GMT
Currently, the icons are available to all administrators in SysAid, but only who have the actual permissions can apply the change.

We are working on changing SysAid to show only the icons and links to parts you have permissions to.
In version 6, this will start to be implemented.

Best regards.
Haim]]> http://www.ilient.com/Sysforums/posts/preList/1523/7649.page http://www.ilient.com/Sysforums/posts/preList/1523/7649.page GMT
Thanks

Justin]]> http://www.ilient.com/Sysforums/posts/preList/1523/9658.page http://www.ilient.com/Sysforums/posts/preList/1523/9658.page GMT
By default, the supervisor will see all service requests (open and closed) the users opened.

Best regards,
Haim]]> http://www.ilient.com/Sysforums/posts/preList/1523/9682.page http://www.ilient.com/Sysforums/posts/preList/1523/9682.page GMT
I know about supervisors but even making all end users supervisors makes two seperate lists, 'My service requests' and 'Supervised users Service Requests'

The helpdesk suppervisors of our clients don't really care whether it was themselves or their staff who logged the request with us, they just want to be able to see and filter all active Service Requests in a single listing (without having to switch between 'my requests' and 'supervised user requests').

Any ideas?]]> http://www.ilient.com/Sysforums/posts/preList/1523/10876.page http://www.ilient.com/Sysforums/posts/preList/1523/10876.page GMT http://www.ilient.com/Sysforums/posts/preList/1523/10938.page http://www.ilient.com/Sysforums/posts/preList/1523/10938.page GMT
I checked it and there is no currently an option to show the supervisor's SR's in the supervised user's list.

You are welcome to submit your request in the feature request forum so it can be considered for a future version of SysAid.

Best regards.
Haim]]> http://www.ilient.com/Sysforums/posts/preList/1523/10948.page http://www.ilient.com/Sysforums/posts/preList/1523/10948.page GMT