http://www.ilient.com/Sysforums/posts/list/59.page JForum - http://www.jforum.net
Is there any way to bulk edit helpdesk service requests. The only bulk option I can see on the top menu is to change the status field of requests. I need to be able to change the date & also categories of a load of requests at once rather than going through 300 individual requests.

I'm running v6.0.09]]> http://www.ilient.com/Sysforums/posts/preList/3565/16226.page http://www.ilient.com/Sysforums/posts/preList/3565/16226.page GMT
Find a forum called request.
Post it there and message me... I'll vote for you.]]> http://www.ilient.com/Sysforums/posts/preList/3565/16523.page http://www.ilient.com/Sysforums/posts/preList/3565/16523.page GMT
In release 6.5 there is an option to select multiple SR-s from the list and perfrom Bulk updating of various fields.

See the attached screenshot :)

Oded]]> http://www.ilient.com/Sysforums/posts/preList/3565/16535.page http://www.ilient.com/Sysforums/posts/preList/3565/16535.page GMT Is there a way to change/add/delete the field available for bulk processing ?

Like the date for instance...]]> http://www.ilient.com/Sysforums/posts/preList/3565/16594.page http://www.ilient.com/Sysforums/posts/preList/3565/16594.page GMT