http://www.ilient.com/Sysforums/posts/list/57.page JForum - http://www.jforum.net
Is there something specific I need to do for Windows 7 computers so that remote control will work?
]]> http://www.ilient.com/Sysforums/posts/preList/3678/16822.page http://www.ilient.com/Sysforums/posts/preList/3678/16822.page GMT http://www.ilient.com/Sysforums/posts/preList/3678/16851.page http://www.ilient.com/Sysforums/posts/preList/3678/16851.page GMT
Can you tell me of those machine are 64bits?

]]> http://www.ilient.com/Sysforums/posts/preList/3678/16854.page http://www.ilient.com/Sysforums/posts/preList/3678/16854.page GMT http://www.ilient.com/Sysforums/posts/preList/3678/16869.page http://www.ilient.com/Sysforums/posts/preList/3678/16869.page GMT
Please redeploy the agent to one of your Windows 7 machine using the mirror drivers and try again.

It should help you with connecting to these machine.

Best regards,
Itay]]> http://www.ilient.com/Sysforums/posts/preList/3678/16871.page http://www.ilient.com/Sysforums/posts/preList/3678/16871.page GMT
Please redeploy the agent to one of your Windows 7 machine using the mirror drivers and try again.

It should help you with connecting to these machine.

Best regards,
Itay[/quote]

I did a search on your site and in the forums. I did not find anything about "mirror drivers". Where can I download them from?]]> http://www.ilient.com/Sysforums/posts/preList/3678/16872.page http://www.ilient.com/Sysforums/posts/preList/3678/16872.page GMT
The mirror drivers are available in the Setting of the deployment tool.]]> http://www.ilient.com/Sysforums/posts/preList/3678/16952.page http://www.ilient.com/Sysforums/posts/preList/3678/16952.page GMT
http://webdist.sysaid.com/drivers.zip]]> http://www.ilient.com/Sysforums/posts/preList/3678/16985.page http://www.ilient.com/Sysforums/posts/preList/3678/16985.page GMT
The mirror drivers are available in the Setting of the deployment tool.[/quote]

I tried again and again to using the “Deploy SysAid” tool, although I was able to find and enable the “Install mirror driver to accelerate performance” I could not get the tool to deploy the agent to any of my test computers.

I currently deploy the agent through the MIS package via a GPO. I did find and enable the “REMOTECONTROLMIRRORDRIVER” in the MST and was able to redeployed the agent to all of my computers including my main computer, that I remote from, but it still is not working.


[quote=Ori]If the deployment tool doesn't install the mirror driver please use this installation file depending on your OS to install the mirror driver and reduce the latency.

http://webdist.sysaid.com/drivers.zip[/quote]

I downloaded the drivers you linked but I noticed that none of them are for Windows 7. As I said above I successfully deployed the agent with the "REMOTECONTROLMIRRORDRIVER" enabled in the MSI package. Is that going to be enough or should I also install the drivers on each computer as well?

I also noticed you said this is to reduce latency I am not getting any latency so much as much no connection at all.]]> http://www.ilient.com/Sysforums/posts/preList/3678/17009.page http://www.ilient.com/Sysforums/posts/preList/3678/17009.page GMT
I have the same issuee, I try remote asset with windows 7 and the user doesn´t receive the message of confirmation, I try deploy agent with enable confirmation and disable confirmation, the version is 6.5.07, I try to disable the UAC User Access Control on the asset, and I cant remote the machine. I have the drivers that i found in some Forum but none of them are for windows 7.

Thank you]]> http://www.ilient.com/Sysforums/posts/preList/3678/17086.page http://www.ilient.com/Sysforums/posts/preList/3678/17086.page GMT My service request for this issue was ultimately escalated to the SysAid senior support team. I supplied them with screenshots of my configuration and SysAid logs files from the remote windows 7 computer as requested by the SysAid support team. It turns out that they will not be able to support Windows 7 until SysAid version 7.0 comes out. As of now they where not able to provide me with any kind of ETA other then the next couple to few months. This really sucks because I really like this software, I guess I will have to keep my eye out for other alternatives.]]> http://www.ilient.com/Sysforums/posts/preList/3678/17525.page http://www.ilient.com/Sysforums/posts/preList/3678/17525.page GMT http://www.ilient.com/Sysforums/posts/preList/3678/17654.page http://www.ilient.com/Sysforums/posts/preList/3678/17654.page GMT
I had the same problem with Windows 7 64bits but now it's working fine. I installed the new drivers (http://webdist.sysaid.com/drivers.zip) and turned aero off (http://www.helpvids.com/video/458/how-to-disable-aero-in-windows-7). After it, RC worked fine.

hope it helps,
Miguel]]> http://www.ilient.com/Sysforums/posts/preList/3678/17804.page http://www.ilient.com/Sysforums/posts/preList/3678/17804.page GMT
We were investigating this issue and we were able to find the problem that cause the connection failure on some of the Win 7 machines.

A new agent will be released next week. We will send you all a notification and we will ask you to help us by testing this new agent on your site.

Hopefully it will work in all cases.

This agent will include the fix for Windows 7 for SysAid 6.5. In a few month we are expecting to have a new SysAid release, 7.0, with a new version of the remote control tool which will improve the RC performance and will fix some known issues as well.

Thanks,
Asaf
]]> http://www.ilient.com/Sysforums/posts/preList/3678/17818.page http://www.ilient.com/Sysforums/posts/preList/3678/17818.page GMT
Thank you, We hope for that..i have an open Sr with that issuee and now we have 10 assets with win 7 to make tests.

thank you¡¡]]> http://www.ilient.com/Sysforums/posts/preList/3678/17849.page http://www.ilient.com/Sysforums/posts/preList/3678/17849.page GMT
We were investigating this issue and we were able to find the problem that cause the connection failure on some of the Win 7 machines.

A new agent will be released next week. We will send you all a notification and we will ask you to help us by testing this new agent on your site.

Hopefully it will work in all cases.

This agent will include the fix for Windows 7 for SysAid 6.5. In a few month we are expecting to have a new SysAid release, 7.0, with a new version of the remote control tool which will improve the RC performance and will fix some known issues as well.

Thanks,
Asaf
[/quote]

When this week will this be available and how will we be contacted about it?]]> http://www.ilient.com/Sysforums/posts/preList/3678/17971.page http://www.ilient.com/Sysforums/posts/preList/3678/17971.page GMT
Thanks,]]> http://www.ilient.com/Sysforums/posts/preList/3678/18127.page http://www.ilient.com/Sysforums/posts/preList/3678/18127.page GMT
Thanks,[/quote]

Well don't look for it anytime soon.

Monday of this week I had SysAid techs try the new agent on my machine. Didn't work at all.]]> http://www.ilient.com/Sysforums/posts/preList/3678/18162.page http://www.ilient.com/Sysforums/posts/preList/3678/18162.page GMT
I asked EyalZ to send you the new Agent for Windows 7 that we are testing.
They will contact you to set a remote control session.]]> http://www.ilient.com/Sysforums/posts/preList/3678/18163.page http://www.ilient.com/Sysforums/posts/preList/3678/18163.page GMT http://www.ilient.com/Sysforums/posts/preList/3678/19396.page http://www.ilient.com/Sysforums/posts/preList/3678/19396.page GMT Does anyone know if there has been a newer agent released or in beta that I can test?]]> http://www.ilient.com/Sysforums/posts/preList/3678/19400.page http://www.ilient.com/Sysforums/posts/preList/3678/19400.page GMT http://www.ilient.com/Sysforums/posts/preList/3678/19457.page http://www.ilient.com/Sysforums/posts/preList/3678/19457.page GMT
The link that I have to download the latest software is http://www.ilient.com/patches.htm

Is there another link that I can download a newer version?]]> http://www.ilient.com/Sysforums/posts/preList/3678/19493.page http://www.ilient.com/Sysforums/posts/preList/3678/19493.page GMT http://www.ilient.com/Sysforums/posts/preList/3678/19535.page http://www.ilient.com/Sysforums/posts/preList/3678/19535.page GMT Has this fix been sent out? can I have it sent out to me, or can you provide me with a link?
I am also having issuse connecting to Win7 PCs and have opened a SR, but have not heard back yet.

Thanks!]]> http://www.ilient.com/Sysforums/posts/preList/3678/20743.page http://www.ilient.com/Sysforums/posts/preList/3678/20743.page GMT http://www.ilient.com/release-upgrades.htm

They said the remote to Windows 7 would work with this version. I will upgrade my server this week and test it out and let you know.]]> http://www.ilient.com/Sysforums/posts/preList/3678/20758.page http://www.ilient.com/Sysforums/posts/preList/3678/20758.page GMT http://www.ilient.com/Sysforums/posts/preList/3678/20818.page http://www.ilient.com/Sysforums/posts/preList/3678/20818.page GMT
I have not full tested it but it seemed to work as well and as fast as remote controling a Windows XP computer.

I did find one bug on the SysAid server, if you click on “Download a SysAid MSI deploy package" under the Downloads tab you will get a screen of nonsense. You have to manually copy the SysAidAgent.msi file from the C: drive on the server.

R. Beymer - make sure you have upgraded your SysAid Admin Tools on the computer you are remoting from as well as updating the SysAid client agent on all your computers.]]> http://www.ilient.com/Sysforums/posts/preList/3678/20826.page http://www.ilient.com/Sysforums/posts/preList/3678/20826.page GMT
see attachment]]> http://www.ilient.com/Sysforums/posts/preList/3678/20833.page http://www.ilient.com/Sysforums/posts/preList/3678/20833.page GMT
We have plans to begin to upgrade to at least 7.5 very soon. Hopefully, these issues will be fixed as we are planning wide-scale deployment of Win 7.

]]> http://www.ilient.com/Sysforums/posts/preList/3678/29865.page http://www.ilient.com/Sysforums/posts/preList/3678/29865.page GMT http://www.ilient.com/Sysforums/posts/preList/3678/29868.page http://www.ilient.com/Sysforums/posts/preList/3678/29868.page GMT http://www.ilient.com/Sysforums/posts/preList/3678/31161.page http://www.ilient.com/Sysforums/posts/preList/3678/31161.page GMT
I finally just gave up and verbally walked the user through the issue.

This version is no better.]]> http://www.ilient.com/Sysforums/posts/preList/3678/31194.page http://www.ilient.com/Sysforums/posts/preList/3678/31194.page GMT
I can't connect using the Directct option at all - keeps telling me "There was a problem disabling nagle's algorithm' !! See attached screenshot.]]> http://www.ilient.com/Sysforums/posts/preList/3678/31197.page http://www.ilient.com/Sysforums/posts/preList/3678/31197.page GMT
I am on 8.1.02]]> http://www.ilient.com/Sysforums/posts/preList/3678/31229.page http://www.ilient.com/Sysforums/posts/preList/3678/31229.page GMT http://www.ilient.com/Sysforums/posts/preList/3678/31244.page http://www.ilient.com/Sysforums/posts/preList/3678/31244.page GMT
All my Win7 x86 machines are working, just fine

tested
uninstalled the agent 8.1.01 and installed 7.5.05 and the direct connect does work
re-installed 8.1.01 does not work

did connect once..while viewing firewall setting.... trying reproduce]]> http://www.ilient.com/Sysforums/posts/preList/3678/31248.page http://www.ilient.com/Sysforums/posts/preList/3678/31248.page GMT