http://www.ilient.com/Sysforums/posts/list/57.page JForum - http://www.jforum.net
Steve]]> http://www.ilient.com/Sysforums/posts/preList/3689/16880.page http://www.ilient.com/Sysforums/posts/preList/3689/16880.page GMT So if you could mail the query result on that other system you can automate the ticket generation.]]> http://www.ilient.com/Sysforums/posts/preList/3689/16887.page http://www.ilient.com/Sysforums/posts/preList/3689/16887.page GMT
@Obelix

Thanks for confirming my thoughs!!!

]]> http://www.ilient.com/Sysforums/posts/preList/3689/16974.page http://www.ilient.com/Sysforums/posts/preList/3689/16974.page GMT
There is also an API you can use to submit tickets and edit.

See this thread:
http://www.ilient.com/Sysforums/posts/list/2068.page]]> http://www.ilient.com/Sysforums/posts/preList/3689/16975.page http://www.ilient.com/Sysforums/posts/preList/3689/16975.page GMT http://www.ilient.com/Sysforums/posts/preList/3689/17010.page http://www.ilient.com/Sysforums/posts/preList/3689/17010.page GMT WOOo... THAT was one wicked link ! Thank you...

@Steve...
That's the beauty of the mail thing. You don't have any special procedure. What you need to confirm is does that "other system" has the ability to mail the query result.
If it can... all you have to do is point it to sysaid sr request mail address... and voila... it'll show up on your sr module.]]> http://www.ilient.com/Sysforums/posts/preList/3689/17013.page http://www.ilient.com/Sysforums/posts/preList/3689/17013.page GMT
you just need to target the agentapi and post data(using any technology u know)
like i did using HTML javascript.

check this post
http://www.ilient.com/Sysforums/posts/list/15/2068.page#26554]]> http://www.ilient.com/Sysforums/posts/preList/3689/26555.page http://www.ilient.com/Sysforums/posts/preList/3689/26555.page GMT