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I was wondering. Is there away to allow generic assets to show up in the default SR request form..

When users log in to the system and go to submit service request there is a bar for assets, but all it says is not associated with asset.

what i need is for that list to be populated with the generic assets.

can anyone help me ?

Thanks.]]> http://www.ilient.com/Sysforums/posts/preList/3708/17012.page http://www.ilient.com/Sysforums/posts/preList/3708/17012.page GMT
The asset will show up as soon as you associate the asset with the end user.

Just ensure that you specify how the asset is associated. Go to Preferences>End User Portal -- User's Asset determined by - Asset Owner etc.

This should resolve the issue.]]> http://www.ilient.com/Sysforums/posts/preList/3708/17049.page http://www.ilient.com/Sysforums/posts/preList/3708/17049.page GMT http://www.ilient.com/Sysforums/posts/preList/3708/17059.page http://www.ilient.com/Sysforums/posts/preList/3708/17059.page GMT
You can select multiple users for the same asset.

You then have the change the User's Asset determined by - Network User.

Give it a try and let me know.]]> http://www.ilient.com/Sysforums/posts/preList/3708/17060.page http://www.ilient.com/Sysforums/posts/preList/3708/17060.page GMT http://www.ilient.com/Sysforums/posts/preList/3708/17066.page http://www.ilient.com/Sysforums/posts/preList/3708/17066.page GMT http://www.ilient.com/Sysforums/posts/preList/3708/17067.page http://www.ilient.com/Sysforums/posts/preList/3708/17067.page GMT
i see the field. Thanks for all your help.

works like a charm

thanks,
Alfred]]> http://www.ilient.com/Sysforums/posts/preList/3708/17111.page http://www.ilient.com/Sysforums/posts/preList/3708/17111.page GMT
Enjoy your SysAid!!!!]]> http://www.ilient.com/Sysforums/posts/preList/3708/17114.page http://www.ilient.com/Sysforums/posts/preList/3708/17114.page GMT