http://www.ilient.com/Sysforums/posts/list/57.page JForum - http://www.jforum.net
It looks like the problem is that the URL is ising port 8080 and it only works if I remove the port. The serverConf.xml file is configured for port 8080 because we are using IIS so Im not sure why it wont work on that port or what I need to do to fix it without breaking something else.
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Forgot about that one!!!!

# perplexed frown #

I wonder where the link detail comes from??!!!

Let me have a further dig..

Maybe the SUPPORT team can also contribute to this post!!!!]]> http://www.ilient.com/Sysforums/posts/preList/3712/17058.page http://www.ilient.com/Sysforums/posts/preList/3712/17058.page GMT Not sure if THAT would solve your problem though.]]> http://www.ilient.com/Sysforums/posts/preList/3712/17064.page http://www.ilient.com/Sysforums/posts/preList/3712/17064.page GMT
My guess is that you are using port 8080 (for the Tomcat) and just 80 for the IIS. If you will edit your ServerConf.xml and change the ServerURL to http://hostname:80 (instead of 8080), you will fix this issue,
You may need to restart your SysAid server service after that.


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The genius has spoken!!!

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I believe the clients are using the 8080 url so if I change the serverconfig to 80, how is that going to affect all the clients reporting to the server?

I did try configuring for port 80 and the URL for the survey now shows port 80 but the page still doesnt load. If I remove the port from the url it doesnt automatically log me on but the page does load.

Im wondering if the config file should be configured for 443 but again Im not sure what that going to do to the clients that are configured for 8080.

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Now you have some explaining to do!!! ]]> http://www.ilient.com/Sysforums/posts/preList/3712/17115.page http://www.ilient.com/Sysforums/posts/preList/3712/17115.page GMT

daved, i'm not sure why and who told you to configure IIS just for the SSL (you can if you want too), I need to know few things first :
1. Your clients log in with 8080? if you are using SSL, it should be 443 no?
2. I need to see a copy of your serverconf.xml file + server.xml (can be found under ...\SysAidServer\tomcat\conf)
3. A screen shot of how you get the email notification with the "broken link"

Since i don't want you to share all your information here, i suggest you to open a service request to helpdesk@sysaid.com (Send me a PM for the number)
and i will post the solution here once we finish

Best Regards.
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The clients have been deployed with http://myserver:8080 and thats with the config file is set to.

[b]UPDATE:[/b]
I was about to open a new ticket on this but I wanted to make sure the server was set the way it had been when this started. I had changed it to https://myserver:8080 and https://myserver:443 yesterday to see if they would work and I just changed it back this morning. Its back to http://myserver:8080 and the survey link with 8080 is now working. How its any different than what it was before I started I have no idea. Ill have to keep an out on it and see if it stays working.

Thanks,
Dave]]> http://www.ilient.com/Sysforums/posts/preList/3712/17137.page http://www.ilient.com/Sysforums/posts/preList/3712/17137.page GMT
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