http://www.ilient.com/Sysforums/posts/list/112.page JForum - http://www.jforum.net http://www.ilient.com/Sysforums/posts/preList/3713/17032.page http://www.ilient.com/Sysforums/posts/preList/3713/17032.page GMT
The only way at this stage is to assign it to a group if you want multiple admins to work on the SR.

May I ask what is the reasoning behind assigning it to multiple individuals??]]> http://www.ilient.com/Sysforums/posts/preList/3713/17048.page http://www.ilient.com/Sysforums/posts/preList/3713/17048.page GMT i think I read in another thread that this could be done by using the cc field,,but the process was sort of confusing.

Thanks for your reply - ]]> http://www.ilient.com/Sysforums/posts/preList/3713/17068.page http://www.ilient.com/Sysforums/posts/preList/3713/17068.page GMT
All the Tech's will have to do is to capture their individual activities related to the SR. That will log the time they spent working on it as well as what they did.

The report of activities by administrator will then also reflect the same information etc.

I would like you to give this a go and see if it works for you. ]]> http://www.ilient.com/Sysforums/posts/preList/3713/17069.page http://www.ilient.com/Sysforums/posts/preList/3713/17069.page GMT
Thanks again]]> http://www.ilient.com/Sysforums/posts/preList/3713/17133.page http://www.ilient.com/Sysforums/posts/preList/3713/17133.page GMT
Can you please update us on your progress? do you need any further assistance?]]> http://www.ilient.com/Sysforums/posts/preList/3713/17218.page http://www.ilient.com/Sysforums/posts/preList/3713/17218.page GMT
still in the pricess of everyone getting up to speed on using SysAid

No - nothing more needed right now. This thread can be closed. Thanks again..]]> http://www.ilient.com/Sysforums/posts/preList/3713/17232.page http://www.ilient.com/Sysforums/posts/preList/3713/17232.page GMT
Don't worry, they will get used to SysAId very fast and you will have an easier job/

hope so ]]> http://www.ilient.com/Sysforums/posts/preList/3713/17244.page http://www.ilient.com/Sysforums/posts/preList/3713/17244.page GMT