http://www.ilient.com/Sysforums/posts/list/113.page JForum - http://www.jforum.net
To save you time and efforts, from version 5.0 and up, you can easily upgrade the SysAid agent without having to re-deploy SysAid to your network.

1.Go to Preferences->Asset Setting-> Asset Update
2. From the Command dropdown menu, choose Upgrade client version.
3. Choose which asset or asset group to run the upgrade on.
4. Set the date for the next upgrade.
5. Choose how often to repeat the automatic upgrade.
6. Click the Add button, or the Run Now button to upgrade immediately.

For instance, if you have SysAid 5.0.03 version, your client will be automatically upgraded to SysAid 5.0.06, even if the workstation is off. ]]> http://www.ilient.com/Sysforums/posts/preList/44/50.page http://www.ilient.com/Sysforums/posts/preList/44/50.page GMT http://www.ilient.com/Sysforums/posts/preList/44/154.page http://www.ilient.com/Sysforums/posts/preList/44/154.page GMT http://www.ilient.com/Sysforums/posts/preList/44/187.page http://www.ilient.com/Sysforums/posts/preList/44/187.page GMT If you do, then you will need to create a seperate rule for each asset group or to all groups at once.

Obelix - this is only working on the Windows client, the linux client is working differently, and based on a script, so there is no need to upgrade it.]]> http://www.ilient.com/Sysforums/posts/preList/44/189.page http://www.ilient.com/Sysforums/posts/preList/44/189.page GMT http://www.ilient.com/Sysforums/posts/preList/44/212.page http://www.ilient.com/Sysforums/posts/preList/44/212.page GMT
You can create more then one rule, so you can have inventory rules and upgrade rules that can co-exist.
Also, Inventory rules can will operate in addition to the agent's regular updates, and will not cancel it.

]]> http://www.ilient.com/Sysforums/posts/preList/44/216.page http://www.ilient.com/Sysforums/posts/preList/44/216.page GMT http://www.ilient.com/Sysforums/posts/preList/44/380.page http://www.ilient.com/Sysforums/posts/preList/44/380.page GMT
Thanks

Jeff]]> http://www.ilient.com/Sysforums/posts/preList/44/2297.page http://www.ilient.com/Sysforums/posts/preList/44/2297.page GMT
i.e. TOP LEVEL -> South Carolina -> Facility #222 - Columbia


Since we have over 200 physical locations nested in these subgroups, it isn't feasible for us to create separate rules that apply to each individual group. However, in the past, this was how it appeared to work.

If we set a rule to the TOP LEVEL, will this setting apply to all sub-groups today? If not, should I make a feature request for this functionality or is there a good reason that you have designed it this way?

Thanks!]]> http://www.ilient.com/Sysforums/posts/preList/44/2298.page http://www.ilient.com/Sysforums/posts/preList/44/2298.page GMT Hello jncash ,

If you wish to change the F11 hotkey what you need to do is:
In the Deployment Tool, (start-> program-> SysAid -> deploy SysAid-> edit-> settings) click on “settings” in the top menu, and you'll find an option for changing the hotkey. You can enter “none” & disable the hotkey or you can choose any combination that will not interfere your daily work.
If you used login script to install SysAid agents please send it to me I will change it for you.
You could also change specifically one workstation by right clicking on the icon on the desktop, choose properties look for the hot key & change the set up.


Hope i have helped if not our support team will be happy to help.
thanks
sarah]]> http://www.ilient.com/Sysforums/posts/preList/44/2512.page http://www.ilient.com/Sysforums/posts/preList/44/2512.page GMT
Upgrade doesn’t change special configuration you have defined on the agent when deploying the agent like changing hotkey or shortcut name.

If you would like to change any of the configuration parameters you will have to redeploy.

Upgrade just applies fixes & new functions do not change configuration.

I hope I have answered your questions

Sarah ]]> http://www.ilient.com/Sysforums/posts/preList/44/2515.page http://www.ilient.com/Sysforums/posts/preList/44/2515.page GMT
As I said the upgrade does not change configuration so I am not sure what you mean by will this setting apply to all sub-groups today?

Please clarify I would be happy to address.
Have a great day


Sarah Lahav

]]> http://www.ilient.com/Sysforums/posts/preList/44/2517.page http://www.ilient.com/Sysforums/posts/preList/44/2517.page GMT
Firstly i want to say a big THANKS for you for this very good software !

So i just have one problem.
I can change F11 key in the deployement tool.
If i made "F10" for example in the "Hot key" when i install the agent on the client, i can use F10 and F11 to go to the support.
If i made "none" it is the same thing i always can use F11 !!

Please help me
Thank you ]]> http://www.ilient.com/Sysforums/posts/preList/44/4031.page http://www.ilient.com/Sysforums/posts/preList/44/4031.page GMT In this case, you should un-deploy the agent first, then re-deploy the agent with the new hotkey.

This should make only the later hotkey work.

Best regards.
Haim]]> http://www.ilient.com/Sysforums/posts/preList/44/4046.page http://www.ilient.com/Sysforums/posts/preList/44/4046.page GMT I've done more testing and if I change the shortcut key to anything else (for example CTRL+ALT+h) and redeploy the agent, the F11 key and ALSO the combo of CTRL+ALT+h bring up the web page.
I need to stop this.
Does anyone have the answer. ]]> http://www.ilient.com/Sysforums/posts/preList/44/6114.page http://www.ilient.com/Sysforums/posts/preList/44/6114.page GMT
Can you please provide us with a screenshot of your settings in the SysAid Deployment Tool. To further assist you with this issue.

Looking forward to your response.

Eli]]> http://www.ilient.com/Sysforums/posts/preList/44/6137.page http://www.ilient.com/Sysforums/posts/preList/44/6137.page GMT
To save you time and efforts, from version 5.0 and up, you can easily upgrade the SysAid agent without having to re-deploy SysAid to your network.

1.Go to Preferences->Asset Setting-> Asset Update
2. From the Command dropdown menu, choose Upgrade client version.
3. Choose which asset or asset group to run the upgrade on.
4. Set the date for the next upgrade.
5. Choose how often to repeat the automatic upgrade.
6. Click the Add button, or the Run Now button to upgrade immediately.

For instance, if you have SysAid 5.0.03 version, your client will be automatically upgraded to SysAid 5.0.06, even if the workstation is off. [/quote]
I've followed these steps, and the individual agents for my machines have not updated. Does the end user need administrative rights in order for the agent to update?]]> http://www.ilient.com/Sysforums/posts/preList/44/9585.page http://www.ilient.com/Sysforums/posts/preList/44/9585.page GMT
Although the end user does not need to be an administrator on his machine, however, the user need to have permissions to install software on that machine.

Best regards.
Haim]]> http://www.ilient.com/Sysforums/posts/preList/44/9613.page http://www.ilient.com/Sysforums/posts/preList/44/9613.page GMT http://www.ilient.com/Sysforums/posts/preList/44/9616.page http://www.ilient.com/Sysforums/posts/preList/44/9616.page GMT
You can also preform the upgrade process using the deployment tool so you wouldn't have to install the agent on each and every machine.

Best regards.
Haim]]> http://www.ilient.com/Sysforums/posts/preList/44/9622.page http://www.ilient.com/Sysforums/posts/preList/44/9622.page GMT
Does the sysaid serivce have to be running as a domain admin or similar?]]> http://www.ilient.com/Sysforums/posts/preList/44/10023.page http://www.ilient.com/Sysforums/posts/preList/44/10023.page GMT
The server does not need to be installed on a domain controller for this process to run.

It is possible that there is a connection issue between the server and the agent which prevent them from being updated, in that case, your assets will also wont be updated.

You can check it by looking in the "activity log" tab of your assets to see when they were last updated.
If they are not being updated regularly, there is probably a connection issue and you should open a service request with our support by sending an email to helpdesk@ilient.com so we can further investigate the issue.

Best regards.
Haim]]> http://www.ilient.com/Sysforums/posts/preList/44/10029.page http://www.ilient.com/Sysforums/posts/preList/44/10029.page GMT I've done more testing and if I change the shortcut key to anything else (for example CTRL+ALT+h) and redeploy the agent, the F11 key and ALSO the combo of CTRL+ALT+h bring up the web page.
I need to stop this.
Does anyone have the answer. [/quote]

I'm having the same issues as Michelle was. I originally deployed the SysAid agent using default settings (F11 hotkey) but realized that was conflicting with other pieces of software on our network. I then used the Deployment tool to remove sysaid from all machines. I then changed the settings in my deployment tool to use Shift+Z for hotkey. Now when I deploy it seems as though F11 still works, as well as Shift+Z. Is this a registry setting that does not get removed when uninstalling SysAid? ]]> http://www.ilient.com/Sysforums/posts/preList/44/10975.page http://www.ilient.com/Sysforums/posts/preList/44/10975.page GMT
The previous hotkey should have been removed when un-deploying SysAid.
Please check if you have two desktop shortcuts for SysAid on your desktop, perhaps the old shortcut was not removed.

Also, please try to restart the machine since changing the hotkey require a restart in some cases

Best regards.
Haim]]> http://www.ilient.com/Sysforums/posts/preList/44/10997.page http://www.ilient.com/Sysforums/posts/preList/44/10997.page GMT I've done more testing and if I change the shortcut key to anything else (for example CTRL+ALT+h) and redeploy the agent, the F11 key and ALSO the combo of CTRL+ALT+h bring up the web page.
I need to stop this.
Does anyone have the answer. [/quote]

I had a similar problems ones, but its quiet simple to fix. This was because there was TWO shortcuts on the desktop for the SysAid agent. So try and check if all SysAid shortcuts are deleted before redeploying...

EDIT: Missed the 2 page! didn't see Haim already wrote this Doh ]]> http://www.ilient.com/Sysforums/posts/preList/44/11028.page http://www.ilient.com/Sysforums/posts/preList/44/11028.page GMT
EDIT, jumped into the thread halfway down, didn't see the permissions discussion.]]> http://www.ilient.com/Sysforums/posts/preList/44/12821.page http://www.ilient.com/Sysforums/posts/preList/44/12821.page GMT
Your users should have at least the option to run and install software, in companies where it is not permitted, it is recommended not to use the auto upgrade to avoid any error messages poping up to your users.

Regards.
Haim]]> http://www.ilient.com/Sysforums/posts/preList/44/12873.page http://www.ilient.com/Sysforums/posts/preList/44/12873.page GMT http://www.ilient.com/Sysforums/posts/preList/44/13524.page http://www.ilient.com/Sysforums/posts/preList/44/13524.page GMT
it usually require a restart to the machine to apply the hotkey changes.

Regards.
Haim]]> http://www.ilient.com/Sysforums/posts/preList/44/13565.page http://www.ilient.com/Sysforums/posts/preList/44/13565.page GMT
This has worked in my environment.


EDIT: Sorry Haim, didn't see your reply. It would seem that a restart of the computer would be required. Perhaps this should be added to the documentation?]]> http://www.ilient.com/Sysforums/posts/preList/44/13758.page http://www.ilient.com/Sysforums/posts/preList/44/13758.page GMT 2. From the Command dropdown menu, choose Upgrade client version.

I can do step one, but when I get to step 2, I do not see anything called command dropdown. This is the Admin Portal we are talking about right?

I am running the On Demand version of the software if that helps.]]> http://www.ilient.com/Sysforums/posts/preList/44/21720.page http://www.ilient.com/Sysforums/posts/preList/44/21720.page GMT
In order to upgrade the Agent version please go to Asset Management > Network Discovery > Upgrade Agent Version and add a schedule or a task and click run now.

In order to update the asset data please go to Asset Management > Network Discovery > Update Asset Data and add a schedule or a task and click run now.]]> http://www.ilient.com/Sysforums/posts/preList/44/21794.page http://www.ilient.com/Sysforums/posts/preList/44/21794.page GMT
As I said the upgrade does not change configuration so I am not sure what you mean by will this setting apply to all sub-groups today?

Please clarify I would be happy to address.
Have a great day


Sarah Lahav

[/quote]

Since Harold never came back to explain and since I'm in a similar situation, I'll pick the ball where he left it

In our case, similar to Harold, we have groups within groups (what he called sub groups) like :

\Building C\Offices\C2030
\Building C\Offices\C2040
\Building C\Offices\C2050
\Building C\Labs\C3010
\Building C\Labs\C3020
\Building C\Labs\C3030
\Building C\Class rooms\C1010
\Building C\Class rooms\C1020
\Building C\Class rooms\C1030

Only the 'end groups', like C2030, C2040, etc have agents in them. The 'parent groups' (like \Building C\Offices) are merely to organize things for us humans.

If I choose \Bulding C\Offices as group for agent re-deployment, will it re-deploy to the agents in groups C2030, C2040 and C2050 (the sub groups of \Building C\Offices) or must I specify each of these groups individually?

I believe this is what Harold was asking and I would really like to know as well. Like him, I have many 'end groups' with agents and having to specify each of them individually would be counter productive hence why he asked for a feature request if it wasn't already possible.

Thanks.
]]> http://www.ilient.com/Sysforums/posts/preList/44/21801.page http://www.ilient.com/Sysforums/posts/preList/44/21801.page GMT
If one chooses a group higher in the heirachy does the update occur for those below?
If one selects no group from the dropdown (e.g., Group is " \ "), does the upgrade occur for all groups?

Anybody?

thanks.

]]> http://www.ilient.com/Sysforums/posts/preList/44/29619.page http://www.ilient.com/Sysforums/posts/preList/44/29619.page GMT