http://www.ilient.com/Sysforums/posts/list/113.page JForum - http://www.jforum.net
The problem I'm having is that for the last few weeks whenever I try to remote control a PC, after the user clicks the 'Accept' button they then get a message saying "There is another instance of SysAidRC* already running". The remote control session is never established. This happens even after a reboot so it's not as if there is an old RC session still live.

Remote control used to work perfectly every time but now this problem happens every time, on every computer I try and control so I can't RC anymore!

*or something similar!]]> http://www.ilient.com/Sysforums/posts/preList/5236/22706.page http://www.ilient.com/Sysforums/posts/preList/5236/22706.page GMT
Please uninstall\undeploy the SysAid Agent from the asset. Upgrade your SysAid Server to the latest v7.0.05, download and install the new SysAid Admin Tools from Preferences > Download and deploy this version.

Let us know if this resolved your RC issues please.]]> http://www.ilient.com/Sysforums/posts/preList/5236/22774.page http://www.ilient.com/Sysforums/posts/preList/5236/22774.page GMT http://www.ilient.com/Sysforums/posts/preList/5236/23417.page http://www.ilient.com/Sysforums/posts/preList/5236/23417.page GMT
You can undeploy using the Deployment tool or Network Discovery in Asset Management.

Open the Deployment tool > select the assets you want to remove the agent from and click on the Undeploy icon.

In Asset Management > Network Discovery > Deploy Agent > create new task and undeploy the agent from all your assets by domain or IP range.]]> http://www.ilient.com/Sysforums/posts/preList/5236/23467.page http://www.ilient.com/Sysforums/posts/preList/5236/23467.page GMT