http://www.ilient.com/Sysforums/posts/list/105.page JForum - http://www.jforum.net I thought it will be fun to share with you BEFORE bringing it to the rest of the world.

The movie is aimed to be an introduction to people meeting SysAid for the first time rather than for you experienced SysAiders, but I still feel you can enjoy it!
Of course, I appreciate your feedback.

[url=http://www.ilient.com/flash.htm] SysAid introduction Movie [/url]

]]> http://www.ilient.com/Sysforums/posts/preList/783/3394.page http://www.ilient.com/Sysforums/posts/preList/783/3394.page GMT

It's cool to see how Ilient and the whole application grew from a kind of home-brewed piece of software to a professional tool...]]> http://www.ilient.com/Sysforums/posts/preList/783/3396.page http://www.ilient.com/Sysforums/posts/preList/783/3396.page GMT
]]> http://www.ilient.com/Sysforums/posts/preList/783/3398.page http://www.ilient.com/Sysforums/posts/preList/783/3398.page GMT Thanks for the link.

Kind regards,
René ]]> http://www.ilient.com/Sysforums/posts/preList/783/3403.page http://www.ilient.com/Sysforums/posts/preList/783/3403.page GMT http://www.ilient.com/Sysforums/posts/preList/783/3404.page http://www.ilient.com/Sysforums/posts/preList/783/3404.page GMT http://www.ilient.com/Sysforums/posts/preList/783/3418.page http://www.ilient.com/Sysforums/posts/preList/783/3418.page GMT
]]> http://www.ilient.com/Sysforums/posts/preList/783/3568.page http://www.ilient.com/Sysforums/posts/preList/783/3568.page GMT Ok you can use me! I am available at a very reasonable rate you know!
Payment accepted in Mugs, T-shirts or any other gifts you care to bestow! ]]> http://www.ilient.com/Sysforums/posts/preList/783/3569.page http://www.ilient.com/Sysforums/posts/preList/783/3569.page GMT http://www.ilient.com/Sysforums/posts/preList/783/3570.page http://www.ilient.com/Sysforums/posts/preList/783/3570.page GMT I want to use it in the deployment phase. I think it will be an excellent "marketing" tool to my end-users (2000 of them, spread in 16 countries).
I could probably distribute it, together with the end-user manual to our local IT officers, for the training phase.
Can we download it?
]]> http://www.ilient.com/Sysforums/posts/preList/783/3591.page http://www.ilient.com/Sysforums/posts/preList/783/3591.page GMT Can we download it?
[/quote]

Sure - Just save this URL: [url=http://pr2.ilient.com/f1y11n/sysaidmovie.swf]http://pr2.ilient.com/f1y11n/sysaidmovie.swf[/url]

Thank you all for the compliments - great to hear it from you guys!]]> http://www.ilient.com/Sysforums/posts/preList/783/3609.page http://www.ilient.com/Sysforums/posts/preList/783/3609.page GMT How can I setup SysAid to send text messages ?
]]> http://www.ilient.com/Sysforums/posts/preList/783/3741.page http://www.ilient.com/Sysforums/posts/preList/783/3741.page GMT
Think of the excitement!

M]]> http://www.ilient.com/Sysforums/posts/preList/783/3747.page http://www.ilient.com/Sysforums/posts/preList/783/3747.page GMT How can I setup SysAid to send text messages ?
[/quote]

Hi The Boss,

In order to configure SMS integration in SysAid, please do the following:
1. Go to Preferences > Integration > SMS tab.
2. In order to use this option you should have a SMS gateway account. One of the SMS gateways that SysAid supports is clickatell (http://www.clickatell.com). Complete all of the fields in the SMS integration page.
a) Provider class: Your SMS service provider (if you are going to use Clickatell, this is the class: com.ilient.util.ClickatellProvider)
b) Gateway ID: Your API ID
c) User Name: Given to you by your SMS provider
d) Password: Given to you by your SMS provider
3. Click on Save.
4. Go to Preferences > Help Desk Settings > General Settings tab.
5. Check the "SMS notification on new Service Request with priority >=" check-box.
6. In the "Send SMS to" field, enter the username of the individual and not the actual SMS number.
Note: This will only take effect on those service requests that are not routed automatically to an administrator / admin group. If routing has been set up, the routing rule will take effect first, and then the system of notifications will start to operate on the remaining service requests. You will receive a notification on those service request that are not captured by the routing rule and which meet the priority you selected. In order to select the priority level from the drop-down list, you should remember that 1 (Urgent) is the highest level of alert and 5 is the lowest level. So, for example, selecting priority >/= Very High will issue a notification on all service requests coded 1 or 2.
7. Click on Save.
8. Go to Preferences > User Management > Admin Manager tab and click on your username.
9. On the General Details page, in the Text Message field, enter your mobile phone number.
10. Click on Save.

Regards,
Eli]]> http://www.ilient.com/Sysforums/posts/preList/783/3788.page http://www.ilient.com/Sysforums/posts/preList/783/3788.page GMT