Solid Architecture

Available as either an installed, in-house solution, or on a fully-hosted secure ASP basis, SysAid is a implemented as a web service. In-house, SysAid resides on either a shared or dedicated service, within the corporate firewall. As an ASP solution, the SysAid server resides in Ilient's hardened and fully firewall-secured environment, and is completely compartmentalized, to avoid organizational data overlap or "leakage".

With no client installation required, SysAid is accessed via standard browser - either over the Internet (via secure SSL socket), or via corporate intranet. Communication between SysAid components is via XML-based protocols.

allows users to submit service requests.
sends updates about computer inventory automatically.
sends events from the computer logs automatically.

Helpdesk Module - tracks service requests, assigns tasks by subject, preferences, or location, and displays all corrective actions taken.

Asset Management Module - allows full management and tracking of hardware and software assets. Agents automatically scan all network computers (end user and server) and record hardware and software inventory in computer file. All changes are automatically recorded and reported.

Monitoring - The SysAid Monitoring Module constantly monitors your network assets for slow or failing systems and automatically notifies you in case of outages via automatic service requests, email messages and even SMS messages. Using this new tool will save your time, costs, and help you avoid unnecessary downtime!

Report & Analysis Modules - issues detailed reports about all hardware and software components, events, and changes executed; provides analysis of system and IT department performance data, and allows pinpointing of bottlenecks; recommends enhancements to boost system performance.

Manager Dashboard - allows managers to view and customize charts that present an overview of various elements in the organization, such as: help desk workload, service quality, or assets management. Furthermore, an extensive range of useful reports can be scheduled, sent to different users, and modified to suite specific needs. If required, it is also possible to add entirely new reports. Available in the full SysAid version only.

Tasks and Projects - lists, tracks and provides information about the progress of various tasks and projects, defined by administrators. Assists in organizing day-to-day operations and in planning future projects. Available only for users of the full SysAid version, and requires a separate license.

Remote Control Module - provides remote access to all system components via agents installed on all network computers, and allows corrective actions to be taken according to preset rules and preferences. This module also reports any changes in system hardware or software.

Communication Module - supports quick transmission of messages between all users via SMS, Email, or IM.