SysAid Architecture

	Database Security: your data is held in a designated database accessible only to you and your authorized parties.
	Physical Security: servers and backup sites are located in two separate data centers in different states of the U.S., and are manned 24 hours a day, all year round. Physical access to the premises is strictly monitored with security clearances and screening.
	Network Security: firewalls and other security systems are set up to control and monitor access.
	Data backups: Full backups are performed daily and sent to two different remote secure data centers.
	Secured SSL connection: an optional set-up.

	Servers: SysAid can be installed on two different servers: Windows OS and Linux.
	Two Main Components: Web server + Database.
	Automatic Set-Up: the basic installation includes a built-in Tomcat Web Server and a Derby database that is automatically set-up for optimal performance.
	User-Friendly Installation Wizard: SysAid requires no knowledge of the set-up and maintenance of a database or a Web Server. The six-step installation wizard walks you through the entire set-up process.
	Integration: You may also decide to use your own external database (Oracle, MSSQL, MYSQL) and integrate with an existing IIS web server.

The typical SysAid installation: Server + Agents

Integration and Interaction with Other Technologies

	Easily integrate SysAid with your organizational database.
	Automatically connect to your LDAP and synchronize your users.
	Set up single Sign-on to SysAid for your users.
	Integrate SysAid with your email server for outgoing emails and for processing incoming emails. Emails are automatically converted into service requests or attached to existing service requests.
	Integrate SysAid with external text message providers to send text message alerts and notifications regarding urgent issues.

	Provide users with a hot-key to submit service requests, including screenshots.
	Automatically collects and sends updates about hardware and software inventory to the server
	Built-in remote control tool from within the Service Request.
	Perform various extended hardware monitoring tasks.

	Helpdesk: Track service requests, assign tasks by subject, preferences, or location, and display all corrective actions taken.
	Asset Management: Allows for full management and tracking of hardware and software assets. Agents automatically scan all network computers (both end-user machines and servers) and record hardware and software inventory in computer files. All changes are automatically recorded and reported.
	Monitoring: Constantly monitors your network assets for slow or failing systems. In the event of an outage, SysAid automatically notifies you via automatic service request, email, or even SMS message. This new tool is essential to saving time and costs, and helps you avoid unnecessary downtime.
	Report & Analysis: Issues detailed reports about all hardware and software components, events, and changes. Provides analysis of system and IT department performance data, and allows for the identification of bottlenecks. Provides recommendations for enhancements that can boost system performance.
	Manager Dashboard: Provides a real-time graphical overview of your organization's state of affairs. Allows managers to view and customize charts that present an analysis of various elements such as: helpdesk workload, service quality, asset management, and the status of different tasks and projects. Furthermore, an extensive range of useful reports can be scheduled, sent to different users, and modified to suit specific needs. If required, it is also possible to add entirely new reports. Available in SysAid Full Edition only.
	Projects and Tasks: Lists, tracks, and provides information about the progress of various tasks and projects as defined by administrators. Gantt charts illustrate project schedules and show the breakdown of different tasks. Facilitates the organization of day-to-day operations and the planning of future projects. Available in SysAid Full Edition only, and requires a separate license.
	Remote Control: Provides remote access to all system components via agents installed on all network computers. Allows for corrective actions to be taken in accordance with preset rules and preferences.
	Communication Component: Supports quick transmission of messages among all users via SMS, email, or Instant Messaging.
	SysAid ITIL Package: Includes the Configuration Management Database (CMDB), Problem Management, and Change Management Modules.