Title |
Previous SysAid Releases |
5.5 SysAid Release |
Disabling of End User Portal fixed. |
Despite a disabling of the End User Portal, the FAQ page could still be reached by end users. |
When the End User Portal is disabled, the link to an FAQ page is unavailable for end users. |
Mac agent does not run when the user is not an administrator |
When the user is not defined as a SysAid administrator, the SysAid agent does not run on Macintosh. |
The SysAid agent runs on Macintosh PCs even if the user is not defined as a SysAid administrator. |
Changing the priority of an SR does not change its due date. |
A change in the priority of a service request does not cause an automatic adjustment of its due date. |
A change in the priority of a service request activates an automatic adjustment of its due date. |
Malfunction in sorting of the Activities list |
Sorting the list of SR activities according to the titles of list columns does not function appropriately. |
It is possible to sort all the lists in SysAid according to the titles of the lists columns. |
Tasks and activities of a deleted project remain undeleted |
In the Tasks and Projects module, when deleting a certain project, its related tasks and activities remain undeleted. |
When deleting a project, its related tasks and activities are deleted accordingly. |
License limitation includes disabled administrators. |
Disabled administrators were not counted to match the maximum number of licensed administrators. |
Disabled administrators are taken into account for the maximum number of administrators you have licenses for. |
Malfunction in the report Software/Hardware Inventory |
When there are many assets, the report Software/Hardware Inventory does not show the details of software products appropriately. |
The report Software/Hardware Inventory shows the details of software products appropriately, even when there are many assets. |
A change in the title of an asset type is not shown in all occurrences. |
A change in the title of an asset type is not reflected in the asset details report. |
A change in the title of an asset type will take effect in all the relevant occurrences in SysAid. |
Removing the association of a user to an asset. |
In SysAid Inventory module, the only way to remove the association of a user to an asset is to change the ownership of that asset. |
A user can now be disassociated from an asset without a need to change the ownership of the asset. |
A comma in a software installation name. |
A software installation name that includes a comma cannot be appropriately applied. |
A software installation name that includes a comma is applied appropriately. |
Expression builder button |
In the analyzer reports, the expression builder button appears, although it is obsolete. |
The expression builder button is removed from the analyzer reports. |
Empty PDF printouts |
Under Helpdesk ->Activities, the PDF is printed as an empty document |
All PDF prints in SysAid include the requested data. |
Exports to CVS in the Tasks and Projects module |
Non-English language data from the Tasks and Projects module is not exported appropriately to CVS. |
Tasks and Projects module data is appropriately exported to CVS. |
Adding tests to a new Server Template |
Under Monitoring-> Server Template, adding tests to a new server template fails. |
Server templates in the Monitoring module function appropriately. |
A quotation mark in a name of an asset group |
In SysAid Inventory, it is impossible to delete or enter a group with a name that includes a quotation mark. |
A group of assets with a name that includes a quotation mark functions appropriately. |
Add Note popup box in a SR |
When closing the ‘Add Note’ popup box in a SR, an error occurs. |
The ‘Add Note’ popup box in a service request functions appropriately. |
CPU usage maximum value limitation |
In the monitoring of workstations, the CPU usage can accept a value over 100% |
In the Monitoring module the CPU usage is limited to 100% |
“Select users window” in a SR |
In a SR, the “select users window” function remains on the last used page in the next visits. |
In a SR, the “select users window” function is refreshed for each visit, according to the current data. |
Sending an email from the Phone call page |
Under Helpdesk->SR->Phone Call, it is impossible to send an email to the request user by clicking on the username. |
It is possible to send an email to the request user by clicking on the username, from the Phone Call page in the SysAid Helpdesk module. |
Fixed the operation of the “Forgot Password” screen. |
An error occurs when a user who forgot a password sends a form with only the account information. |
SysAid asks for the additional information when a user who forgot a password inserts only the account information. |
SR list filter |
The third dropdown in the filter of the SR list cannot accept any values. |
The filter of the SR list in the SysAid Helpdesk module function appropriately. |
Deleting the password of the user in the Email Integration page. |
Under Preferences-> Email Integration, deleting the password of the user cannot be completed. |
The password of the user in the Email Integration page can be deleted. |
Viewing of fields in the SR of the End User Portal. |
In the End User Portal, the activities and the messages were not shown on the SR page, even if selected to be visible by the administrator. |
All the fields selected by an administrator appear appropriately in the SR page of the End User Portal. |
SR history field character limitation |
In the Helpdesk module, the service request History field is not limited in the characters that it can include. |
In the Helpdesk module, the service request History field is not limited to 200 characters, and the title of this field is limited to 100 characters. |
Adding a SR to the appropriate Knowledgebase. |
A service request can be added to the knowledge base of Administrators by End Users, and vice versa. |
Only Administrators can add a SR to the Administrator KB, and only End Users can add a SR to the End User KB |
Re-opening a service request with a “Closed” status. |
Helpdesk-> New SR-> choose “Closed” status-> Click “Apply” and choose to add the SR to the KB.
As a result it is impossible to re-open the SR. |
SR can be saved and re-opened appropriately, regardless of their status. |
Service requests saved for administrators available to end users |
When saving a SR in the Administrators KB, the end users are able to see it in their Self Service, occasionally. |
Service requests that are saved in the Administrators KB are available only for administrators. |
Adding a computer to an asset group with MSSQL database. |
There are problems when adding a computer to an asset group in the SysAid Inventory, when working with MSSQL database. |
Adding a computer to an asset group in the SysAid Inventory module functions appropriately, with all the accepted databases. |
Attachments cut in the Hebrew interface. |
When Hebrew interface (Right-to-left) is used in SysAid, the right end of attachments is cut off. |
Attachments function appropriately in interfaces of all the languages supported by SysAid. |
Disabling an administrator in the User Management page. |
In the User Management page, a button for disabling an administrator is missing. |
A button for disabling an administrator in the User Management page was added. |
Checking of mails when more than a single email integration address is defined. |
When more then one integration email is defined for the email integration, any failure causes other mails not to be checked. |
Email integration functions appropriately. |
Selecting a request user for a SR. |
Search results fail to show when clicking the Change button to select a request user for a SR. |
Search results show appropriately when clicking the Change button to select a request user for a SR. |
Missing field in the End User view of old service requests. |
In the End User Portal list, the end user cannot view the names in the Request User filed in “View your old Service Request” list. |
The view of old service request list includes all the relevant fields in the End User Portal. |
Consistency in ID number of service requests. |
The format of the Service Request ID in the subject field is consistent when creating a new SR |
The format of the SR ID number is consistent throughout SysAid. |
Printing Active Service Requests list. |
In the service request list in the SysAid helpdesk, the Active Service Requests list printout turn out as a blank page occasionally. |
Printing from the service request list functions appropriately. |
Change of field type to a dropdown list in the LDAP integration |
In the LDAP integration it was possible to import into SysAid attributes which are not allowed. |
The option to import into SysAid attributes which are not allowed is disabled in the LDAP integration. The field was changed to a dropdown menu instead of an open text field. |
Correction of the automatic notification sent for a pending SR |
In SysAid Customized Notifications, when changing a status of the SR to pending, a notification is sent to the end user that the SR has been closed. |
Only when the SR is in fact closed does the end user get an automatic notification that the SR has been closed. (If the administrator has defined this notification, naturally). |
“Show All” view of the SR list |
The “Show All” function in the SysAid Service Request list is not saved when the page is refreshed. |
The viewing preferences defined for SysAid lists remain when the pages are refreshed. |
Change of field type in the Asset Information page |
The Asset Information page in SysAid Inventory includes a Purchase Cost field which accepts integer values. |
The Purchase Cost field in the Asset Information page is now of a float type. |
Saving Purchase Cost in the Asset Information page. |
In the Asset Information page under SysAid Inventory, if the 'Purchase Cost ' field is added to one of the tabs, it is impossible to save the page in the other tabs. |
The Asset Information page with all its customizations can be appropriately saved. |
Non-English reports filtered according to a category. |
In the Analyzer, generating a report in a language other than English according to a certain category fails. |
Generating reports according to a specific category in the SysAid analyzer is possible in all the supported languages. |
End user opening of an attachment. |
Opening a an attachment of a notification by an End User who is not logged into SysAid results in a re-direction of that user to the End User Portal |
Opening a an attachment of a notification by an End User who is not logged into SysAid is enabled after the End User logs in. |
Adding an activity for a phone call page. |
When adding an activity to a phone call in the SR form, the activity is associated with SR #0, rather than with the actual number set in the SR. |
Adding an activity to a phone call in the SR form is associated with the number set in the SR. |
PDF printout of a large number of service requests |
The exporting to PDF of a page with a large amount of service requests fails. |
Printing PDF files with any amount of data is successful in SysAid. |
Escalation rules in non-English interfaces |
When using non-English languages in SysAid, escalation rules cannot be created in the helpdesk module. |
Escalation rules can be successfully created in SysAid helpdesk, even when using non-English languages (MSSQL database) |
Deleting a category with an apostrophe in its name |
Under Preferences->Helpdesk Settings, it is impossible to delete a category with an apostrophe in its name. |
Deleting any category is enabled in the Helpdesk settings preferences. |
Warning about insecure elements in the dashboard page |
There is no warning regarding insecure elements in the dashboard page. |
We have added a warning message for insecure elements in the SysAid dashboard page. |
Re-routing of service requests |
Re-routing of service requests from an out-of-office admin to another admin is occasionally not possible. |
SysAid automatically re-routs service requests from an out-of-office admin, according to your settings. |
CPU Speed values |
In the SysAid Asset Management, under the Import Assets page, the field CPU Speed is limited to integer values. |
The field CPU Speed is not limited to integer values only. |
SSO authentication on tomcat |
In the SysAid LDAP Integration, in some cases the SSO on tomcat, authentication fails against JCIFS. |
The SSO functions flawlessly. |
Group name missing |
Under Preferences-> User Management, the group name will appear to be empty even when the user belongs to a group. |
The name of the groups a user belongs to appear in the User Management page. |
Icons for creating or modifying reports. |
In the Managers Dashboard, when using Explorer7 browser, the icons for creating or modifying reports appear as disabled. |
Action icons throughout SysAid appear and function appropriately in all web browsers. |
Popup “add to knowledge base” |
Whenever changes are made in a closed service request in the SysAid helpdesk module, a popup screen suggesting to add the SR to the KB pops up. |
Changes made in a closed SR do not induce unnecessary popup screens. |
$AssignTo tag can be used to indicate whether the SR is assigned to anyone. |
Under preferences->Customize->Customized notifications, it was impossible to use the $AssignTo tag to indicate whether the SR is assigned to someone or not. |
It is now possible to use the $AssignTo tag to indicate whether the SR is assigned to someone or not. |
Adding a custom list in the SR activities |
Adding custom list in a service request activities fails. |
It is now possible to successfully add a custom list in the service request activities. |
Added a possibility to change the login string “has been expired” |
It was impossible to change the login text in the case the password has been expired. |
You can now change the login text for the case of “has been expired”. |
Missing information in "show assets using software" |
Under System -> Software Products -> click a software product-> choose "Show assets using software", the Users column in the list is empty, even when users were defined. |
The list of assets using the software product will show the users, in case users were defined. |
Login with agent does not generate a selection of the asset by default |
When account default -> Automatic login from agent is selected, nevertheless an end user automatic login with the agent will not generate a selection of the current asset by default. |
An end user login automatically into SysAid (using the agent) generates a selection of the current asset as a default. |
Impossible to set an automatic notification when the SR statues changes. |
Under Preferences -> Help Desk settings -> General settings, it is impossible to select " Email notification to end user when ->Status changes to". |
It is possible to set SysAid to send an email notification when the statues of a service request changes to a selected level. |
Importing nested groups with the LDAP integration. |
In SysAid LDAP integration, there was a bug in the import of nested groups. |
Importing nested groups with the LDAP integration is successful. |
Popup screen does not appear above other screens. |
When using IE7, under SR -> Messages tab ->subject, the popup screen is hidden behind other screens. |
All popup screens in SysAid appear above the current screen. |
Saving of Project Settings |
Under Preferences->Project Setting->Notification, moving to another page without saving results in losing the information inserted for the notification. |
Moving to another page without saving does not cause a loss of information in the project settings. |
Filtering the service request list |
In the helpdesk list, creating a filter using the combo box fails. |
Creating a filter in the service request list using the combo box is successful. |
Setting a password with less than six characters. |
It is possible to set a password with less than six characters under My Settings
password. |
For security reasons, it is impossible to set a password with less than six characters in SysAid. |
Report Change Status visibility |
When designing a report in the Manager Dashboard, it is impossible to make the Change Status report property visible. |
It is possible to render the Change Status report property visible. |
Spaces in the search by ID. |
In the SysAid SR list, searching a SR by ID and adding a space to the idea returns no results. |
SysAid “Search by ID” option automatically ignores spaces. |
Filtering the Groups list under User Management. |
Under Preferences->User Management-> Groups, the options for filtering are irrelevant for the list. |
Under Preferences->User Management-> Groups, the options for filtering are suitable to the list. |
Error in query during filter of groups |
Under Preferences->User Management-> Groups, when filtering the list, an error in query occurs. |
Filtering the Groups list under User Management is successful. |
An empty column in the Groups list under User Management |
Under Preferences->User Management-> Groups, The Account column appears empty. |
All the relevant information appears in the Groups list under User Management |
Adding a task to a notification to a project manager. |
In the Customized Notifications, it is impossible to add the relevant task to the project manager. |
It is possible to add the relevant task when customizing the automatic notification to a project manager. |
Unnecessary space in SR Due Dates |
A space is missing in the Due Dates under the general details of a service request. |
No unnecessary spaces appear in the Due Dates for a service request. |
Impossible to add a catalog item with an empty name when using the Oracle database |
With the Oracle database, it is impossible to add a new catalog item without a name. |
Adding a new catalog item with an empty name is possible, also when using Oracle database. |
Disable the option to display automatic notifications as a default. |
In the helpdesk general settings, the option to display automatic notifications in messages is not disabled as a default. |
In the helpdesk general settings, the option to display automatic notifications in messages is disabled as a default. |
Exporting administrator knowledgebase items to a forum. |
In the SysAid administrators knowledgebase, it is impossible to export items to a forum. |
It is possible to export administrator knowledgebase items to a forum. |
The Tasks-Projects-Activities-Overview report |
In the SysAid Analyzer, the report Tasks-Projects-Activities cannot be created. |
The report Tasks-Projects Activities can be successfully created in the SysAid Analyzer. |
Missing text in Knowledgebase tool tip. |
When exporting a knowledgebase item to a forum, from the SysAid helpdesk, some text in the tool tip is missing. |
The text in the tool tip is correct when exporting a knowledgebase item to a forum. |
Child service requests |
In the SysAid helpdesk module, a child service request may induce performance problems |
Child service requests can be added successfully in the SysAid helpdesk module |
SysAid Macintosh agent |
The Macintosh agent does not accept any information about the storage / hard desk |
The Macintosh agent operates successfully. |
A user name with an apostrophe. |
In SysAid helpdesk, it is impossible to assign a service request to a user with an apostrophe in his/her name. |
A username that includes an apostrophe functions successfully in all instances in SysAid. |
User permissions in the Tasks and Projects Notifications |
In the Tasks and Projects Notifications, there are viewing and modifying options which are not according to the defined user permissions. |
Viewing and modifying options in the Tasks and Projects Notifications are permitted according to the defined user permissions. |
Display of OS serial number in the Asset Information page |
When using Explorer browser, in the SysAid Inventory module, the display of the OS serial in the Asset Information page number is wrong |
The display of the OS serial number in the Asset Information page is correct, also when using Explorer browser. |
Display of Self Service knowledgebase. |
Problems with the display of the self-service knowledgebase. |
The self-service knowledgebase is appropriately displayed. |
Focus in the Tasks and Projects Notifications. |
In the Tasks and Projects Notification, the focus disappeats when a new notification is opened for editing. |
The focus remains when a new notification is opened for editing in the Tasks and Projects Notifications. |
Search of Install name in the software products list |
When using MS-SQL Under System -> SW product -> the search for an Install name is dysfunctional. |
The search for Install name functions appropriately, also when using MS-SQL. |
Monitoring with SSO |
SysAid server configured to work with a single sign on mechanism is not updated by the agent about the status of monitoring. |
SysAid server configured to work with a single sign on mechanism is successfully updated by the agent about the status of monitoring. |
Saving changes in a SR after adding it to the knowledgebase |
After adding a service request to the knowledgebase, the OK/Apply buttons in the SR itself are disabled, and changes cannot be saved. |
Changes in a service request can be saved also after adding it to the knowledgebase. |
Changing the Install name of a software product |
In the SysAid Inventory module, when changing the Install name of a software product, a copy of that software product is created. |
Changing the Install name of a software product does not create a copy. |
Righ-to-left languages appearance in the Mangers Dashboard |
In the SysAid Manager Dashboard, texts written from the right to the left appear reversed. |
Texts written from the right to the left appear correctly. |
User Group view |
In the SysAid helpdesk, the User Group view count sql was wrong, mainly with Oracle database. |
User Group view is correct. |
Spanish translation files |
SysAid Spanish translation files were incorrect and creates problems. |
SysAid is correctly translated into Spanish. |
Opening a new tab under SysAid customization |
It was impossible to open a new tab when customizing SysAid |
Tabs can be correctly opened in SysAid. |
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