Your questions answered - SysAid Certification Program
We have received many great responses for the SysAid Certification Program that we're launching and the registration forms keep coming in. Some of you also had questions, so we wish to share the info with all of you.
Does the SysAid Certification Program involve traveling?
No. You may attend the webinar from the comfort of your own office. All you need is an Internet connection and a phone.
When will the sessions be held?
Expected dates and times:
| Session |
Topic |
Date |
EDT |
|
1. |
Common IT Challenges (live) |
September 4 |
12 PM (noon) |
|
2. |
Tech Talk (offline video) |
September 8 |
12 PM |
| 3. |
Improving Service Quality (live |
September 11 |
12 PM |
| 4. |
SysAid IT Tools (live) |
September 15 |
12 PM |
| 5. |
Measurement Tools (live) |
September 18 |
12 PM |
| 6. |
Troubleshooting (live) |
September 22 |
12 PM |
| 7. |
Issues raised by participants and summary (live) |
September 25 |
12 PM |
Times may vary according to participants' time zone. In case of a change, we will inform you ahead of time.
I'm not in the EDT time zone. What will be the time in my location?
Here are a few examples:
LA: PDT- 9 AM
London: BST - 5 PM
Sydney: ETC - 2 AM (the following day)
Mumbai: UTC/GMT + 5:30 hours - 9:30 PM
If I miss a session, will I be able to catch-up?
Absolutely. The sessions will be recorded so you'll be able to catch up anytime.
How will you conduct the training?
The SysAid Certification Program is a live online webinar.
It will be held in seven 2-hour sessions. To watch the presentation and demo, all you have to do is point your browser to the program's URL that we will provide. In order to hear the instructor, you'll need to call a United States telephone number. (Toll free within the U.S.)
How will SysAid deliver the webinar?
The training consists of:
Live demos and presentations
Interactive sessions
Hands-on practice
Exam
Who will lecture?
All sessions will feature SysAid gurus, including Israel Lifshitz - Founder &
CEO as well as SysAid Product Manager and SysAid technical experts.
Are there any assignments in between sessions?
The training includes exercises based on real life IT scenarios which will be examined by SysAid gurus who will give participants personal feedback.
Will I have to work on my own SysAid?
No, SysAid will provide you a sandbox for practicing the assignments.
Will we conduct such training programs in the future?
We're planning to conduct more training programs, but they're not scheduled yet. If you're interested, please register ASAP as space is limited.
Is the pricing individual or per company?
The pricing is per person. However, if you bring colleagues you will each receive an automatic 25% discount.
I'm an experienced SysAid user. Is this training program suitable for me?
It's especially designed for experienced users. This program highlights SysAid internals, brings best practices and maximizes your usage of SysAid.
Have any more questions? Contact us and we'll be happy to answer you.
Space is limited! Click here to learn more and register.
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