To customize SysAid 7.0.x or above, follow these steps:

1. Go to ...\SysAidServer\root\WEB-INF\conf\html.
2. Create a new directory (preferably, not in the SysAidServer folder) and copy the html files you would like to customize to that new directory.
3. Edit the HTML files in the new location, design the appearance which is suitable to you, and save your changes.
4. In SysAid, go to Customize > Appearance.
5. In the "HTML Files Location" field, point to the new location of the HTML files. The path you point to should be a full-local path.
6. Save your changes.
7. Click the Reload Templates button to update the changes you made in the HTML files. You should always click this button after any change you make to the HTML files.
8. Open the relevant pages to verify that your newly designed End User Portal and Login page are displayed.