SysAid Feature Comparison

Topic

Feature

Free Edition   More info

Pro Edition   More info

Enterprise Edition More info

Help Desk

Comprehensive helpdesk capabilities

Self Service Portal

Knowledgebase

News

SMS/Text Message integration

Escalation Rules

Dynamic Timers

Reports

Report Scheduler

Customized Reports

Define supervisors

Additional permissions on administrator level

Permissions per Groups

Complete Service Requests history

Customize the Survey question and answers

Multiple Survey Questions

End User Hotkey for submitting Service Requests

End Users Screenshots are attached to Service Requests automatically

Helpdesk Process Automation

Automatic Routing rules

Automatic Due dates based on your various services

Automatic Prioritization

Quick lists - Service requests including pre-filled data

Asset Management

Automatically detect desktops, laptops and servers

Hardware and Software detection - including changes

Remote control

Printers, routers and other device support though SNMP

Complete history

Extract customized Registry values

Import Assets from CSV files

Customization

Use your own logo

Lists customization including categories, status, priority, urgency, etc.

Customize Notification

HTML customization

Web forms

Additional Custom Fields

Unlimited custom tabs

Customize forms, views and filters

Customize the End user portal

Mandatory field per status

Email integration

Full email integration (Mail to Service Request)

Incoming email address integration

Limited to 2

Limited to 2

Multiple sender email addresses

Create a copy of incoming emails

All email communication documented within the Service Request

System and integration

Active Directory

API

Customized Monitoring Configurations

Database integration with Oracle, MySQL or MSSQL

IIS/Apache web server integration

Server Platform (Windows / Unix / Linux / Mac)

Client / Agent Platform (Windows / Linux / Mac)

Single sign-on

Import Users from CSV File (including a scheduled import)

Event log

Additional modules

Mobile Application

SysAid Chat

IT Benchmark

Manager Dashboard

Projects and Tasks

Asset Monitoring

Workstations Only

Unlimited workstations and servers

SLA/SLM

ITIL CMDB

ITIL Problem Management

ITIL Change Management

Administration

Included number of Administrators

2

3

3

Additional Administrators

Included number of end users

100

120

120

Additional end users

Included number of assets

100

120

120

Additional assets

Languages

1 language in addition to English

1 language in addition to English

Unlimited

Multi-company support

SSL support

SaaS Platform Available