SysAid Features
Installation and Implementation:
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Fast, painless, automatic installation and configuration implemented using simple wizards |
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Optional web-based solution requires neither installation nor integration |
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Zero
technical overhead |
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User accounts automatically retrieved from the
network's Active Directory (or other LDAP server) |
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Integration with single sign-on systems and Integrated Windows Authentication |
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Lightweight agent is automatically deployed on machines across the network, allowing: |
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-Submission of service requests
-Automatic submission of computer inventory changes
-Remote control
-Logging of computer events
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Low system resource usage |
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Accurate and accessible reporting tools displaying IT performance |
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| Help Desk Administration: |
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Simple yet inclusive form enables quick
submission of service requests to IT department |
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Comprehensive escalation functionalities |
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Intuitive, customizable interface and
efficient methodology |
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Service request priority defined by pre-determined rules based on category, urgency and other fields |
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Automatic routing of service requests according to pre-defined
parameters and priority |
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Automatic logging of all service
requests and corrective actions |
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Customizable help desk interface allows sorting service requests by type, preferences, severity and more |
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Knowledgebase of important service
requests |
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Editable list of common problems & solutions that end users can browse |
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Full communication abilities: users can send e-mails, SMS, and instant messages to one another |
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Automatic notifications, via email or SMS, of new, modified and escalated service requests |
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Customizable alert system highlights urgent, unresolved and escalated requests |
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User and administrator groups make it possible to divide the help desk into logical units |
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SysAid Helpdesk List
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Security: |
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All communications safeguarded with "military strength" encryption technology: 128bit SSL, TLSv1. |
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Access to system by username/password only. |
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Access to all machines strictly controlled. |
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All user and service data stored in central,
secure database. |
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Remote Control: |
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Anywhere to anywhere access via secure web
connection |
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Full IT control of remote computer |
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Communication with remote user via SMS, IM,
or email |
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Access to computers and other machines is granted
for users working from home or using a remote machine |
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Product |
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Customer Testimonials |
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"We have 30 Remote offices. SysAid has made logging and tracking calls very easy. Our IT Staff love it and so do the end users."
Martin Griffiths,System & Network Administrator,PH Jones Ltd
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