SysAid provides a growing customer base of over 60,000 organizations worldwide with powerful helpdesk and IT software solutions. From small organizations to Fortune 500 companies, SysAid helps IT professionals effectively and efficiently manage their IT environments.
Modules and Features
All of SysAid's tools and features are fully-integrated and designed for smooth and rapid installation.
Centralized access to all of your important IT assignments, dates, and deadlines
Easily create your own SysAid events in the intuitive interface
All service request due dates, activities, and software support expiration dates in your Helpdesk are automatically added to the Calendar
Automatically synchronize your SysAid Calendar with Microsoft Exchange
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Additional Modules
Advanced Monitoring
Real-time testing of memory usage, hard disk usage, vital OS services and processes, network services, software and hardware updates, and other systems
Automatic notifications when errors arise via service request, email, or SMS text messages
"Back to normal" notifications when monitoring events have been resolved
Set your own customized monitoring configurations that can include notifications and graphs
Graphs of monitoring tests on a daily, monthly, weekly, and yearly basis
Set SNMP traps to receive detailed notifications from your SNMP device
Monitoring and graphs of incoming and outgoing data activities from computers and SNMP devices
Receive notifications if data rates exceed the thresholds you specify
Monitoring templates to apply to any number of servers or workstations
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Projects and Tasks
Listing and scheduling of tasks and projects
Gantt charts to view the progress of projects with task grouping per category
Evaluation of project status with fields that display the progress of each task within the project
Creation of manual or automatic reoccurring events on a daily, weekly, or monthly basis
Customizable reoccurring event notifications via service request, email, or text message
Template projects with multiple tasks for reoccurring events
Tracking of times and activities with relevant reports
Assignment of tasks and projects to specific administrators
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Manager Dashboard
Immediate graphical overview of your organization's state of affairs
Wide variety of customizable reports that can be modified or created as new
Report building wizard to help you easily create your own customized reports
Customizable charts that can rotate in a constant slideshow
Drill-down option on charts to directly access specific data
Automatic scheduling of reports on assets, workflow, and service quality
Automatic distribution of reports on a daily, weekly, or monthly basis
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SysAid SLA/SLM
Create and configure multiple Service Level Agreements (SLAs) for your helpdesk clients
Specify SLAs for individual users and for companies as a whole
Define routing rules, priorities, due dates, escalation rules, and operating times for each SLA
Develop internal goals for helpdesk performance that go beyond your SLAs in order to motivate IT excellence
Easily grade your performance against individual SLAs and internal goals using our preconfigured measurements, or create your own measurements
Review your overall helpdesk performance vs. your SLAs and internal goals using metrics from the Service Management dashboard
The SysAid ITIL Package is built according to ITIL best practices to help you establish a standardized set of processes for better IT management.
With SysAid's ITIL Package, you can improve service quality, reduce costs, and ensure that your IT activities contribute to the overall success of your organization.
Problem Management
Tracking and management of root problem causes to prevent incident recurrence
Grouping of service request incidents into higher level problems and themes
Multiple problem templates to suit any scenario in your environment
Detailed problem descriptions and historical log of all changes
Knowledgebase of known errors and workaround methods
Minimization of incident-related business impacts on your business operations
SysAid Technologies Ltd.
Toll-Free phone center (U.S.): 1-800-686-7047
Offices - U.S.617-231-0124
Israel:+972-3-533-3675
Email:helpdesk@sysaid.com
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SysAid logos and other SysAid Technologies marks are trademarks or registered trademarks of SysAid Technologies Ltd. All Rights Reserved by SysAid Technologies Ltd. 2002-2010
Live Support Hours
7:00am - 9:30pm (UK)
2:00am - 4:30pm (EDT)
We provide worldwide services, and we do our best to match the working times of customers from different time zones.