Help desk Software

Users submit service requests via simple, online, browser-based forms.
Sort, search through, and deal with service requests using an efficient methodology.
Issue tracking: call/email/activity logging.
Active Directory integration -- Retrieve users from LDAP servers.
Print reports on the state of your help desk.
Communicate with users via email, SMS, and instant messages.
Utilize various features such as escalation, automatic notifications, a knowledgebase, and more.
Manage your organization's inventory.
Web-based software -- does not requires installation, and can be accessed from anywhere with a simple web browser.
Increase efficiency with a friendly interface (available in various languages).
Integrate with web servers such as IIS or Apache.
Use SysAid Helpdesk Software with single-sign-on systems and "Integrated Windows Authentication".