Dear SysAiders,
The September newsletter yielded many requests for more information about the up-and-coming major SysAid version 5.0. Our R&D team is testing it days and nights, and I can tell you there is much to wait for!
We have included some more screenshots of the new SysAid interface for you to see in this issue.
The new 5.0 SysAid version will be publically available in November. If you are signed to our support and upgrades service, you will receive this upgrade free of charge.
But this month I can already offer you more than screenshots. If you want to check the new version before it is publically available- join the SysAid pathfinders to get the beta version!
If you are an IT pro who wants to make a difference and influence the way other IT pros work, this is your chance. Become a SysAid pathfinder and be the first to use the new slick and chic SysAid interface.
SysAid pathfinders will be able to comment and influence the major developments of SysAid in the future. You don't have to be a Full version user to become a SysAid pathfinder. All you need is experience with SysAid. Your feedback at this stage can make a great impact. "The past can't see you but the future is listening" said Destin Figuier. So are we, if I may add...
Sincerely,
Israel Lifshitz, Ilient's CEO.
More screenshots from the new SysAid interface- click on the screenshots to enlarge:
SysAid Screen- My Network Assets
SysAid screen-Service Requests List
SysAid Screen- Asset List
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In this issue:
Coming New Features
Adding to a Notification the Link to the Relevant SR
New SysAid Product Manager- Saar Bitner
A List of thigs you should Update
Help desk Joke- Computer gender
The new major version 5.0 will provide you with a very significant improvement in managing your IT helpdesk. SysAid 5.0 supports Intel VPro. This means that you will be able to remote control your network computers through the hardware (not the software!) of your network. Those of you who have the Intel VPro chip installed on their network will be now able to use this chip to remote-control their network through SysAid, even when you are far away from your network computers. Yes, this is as good as it sounds: this could mean you will be able to stay in your own comfortable bed at home while managing your IT helpdesk…
SysAid version 5.0 will include a special News Flash window, that the administrators will be able to edit. Such news flash window will appear both in the administrator portal with news for all your IT helpdesk administrators, and also, a separate news flash window will appear in the end user portal, with news for your end users. What is this newsflash feature good for?- here is a very small example: in case one of your network servers falls, you will be able to notify all your end users about this in advance, and ask them not to send any service requests about it. Thus, you will avoid all the unnecessary service requests each of your end user usually sends you when your network server is down.
Adding to a Notification the Link to the Relevant SR
A Tip from Sarah Lahav, the Head of Ilient Support Team
This time I have for you a very useful and neat little feature in SysAid, that is usually overlooked. When you send a notification to your co-workers, employees or even to your end-users, you can add to the notification a link to the relevant service request. Of course, you don't have to remeber what that relevant service request is. SysAid will remember this for you!
Here is how to attach to your notification a link to a relevant service request:
A. In case your notification is sent to an administrator-
1. In your SysAid go to Preferences->Customize->Customized Notifications
2. In the text box for the 'email body sent to administrator regarding a service request', add the following syntax:
3.You should replace the words 'SERVER-NAME' and 'PORT' with your own installation details.
4. Click 'save'.
B. In case your notification is sent to an end user-
1. Repeat instructions 1-2 specified above.
2. In the text box for the 'email body sent to end user regarding a service request', add the following syntax:
3.You should replace the words 'SERVER-NAME' and 'PORT' with your own installation details.
4. Click 'save'.
New SysAid Product Manager- Saar Bitner
Our New Recruitment to Ilient- Saar Bitner, SysAid Product Manager
Hello SysAid IT professionals,
My name is Saar Bitner, and I have been lately recruited as SysAid Product Manager. I am honored to join this creative, innovative and energetic team. Among my responsibilities as SysAid Product Manager I function as a coordinator between you and the SysAid R&D team.
I've already been in touch with some of you, SysAid IT professionals, both directly and indirectly through our helpdesk, to find out some great ideas, suggestions and requests for future developments of SysAid. I thank you all for this and will be more than happy to continue hearing from you.
Please let me know if you have any more ideas and suggestions - you are sure to get a personal response!
Since we are now launching a new system, you will also receive notifications when your requests will be implemented in SysAid.
Exciting time is ahead of us with version 5.0 soon to be released, and many new developments yet to come, so our team is looking forward to keep providing you with the best possible IT tools!
ITIL Best PracticeA list of things you should constantly update
There are many things you find a need to constantly update, as an IT professional. Knowing what they are is the first step towards being able to keep them properly updated! We have prepared for you an initial list of such things. Note that SysAid provides an easy and often even automatic solution for a constant update of all these elements:
- Lists of all the incoming service requests
- Databases of your customers
- Databases of your suppliers
- Standard support procedures
- Support training documentation
- Knowledge base of recurring or significant service requests that were handled by your support team
- A catalog of your network items
- Lists of your network hardware and software
- FAQs
- Lists of tasks and projects
Help Desk Joje
Are computers male or female?
Well, we don't know the answer, but we have some clues.
Reasons why computers are female:
1. No one but their creator understands their internal logic.
2. The native language they use to communicate with other computers is incomprehensible to everyone else.
3. Even the smallest mistakes are stored in long term memory for possible later retrieval.
4. As soon as you make a commitment to one, you find yourself spending half your paycheck on accessories for it.
Reasons why computers are male:
1. In order to do anything with them, you have to turn them on.
2. They have a lot of data but still can’t think for themselves.
3. They are supposed to help you solve problems, but half the time they ARE the problem.
4. As soon as you commit to one, you realize that if you had waited a little longer, you could have gotten a better model.
so, male or female, what do you think? let us know, and feel free to send your own IT jokes!
What do you think about this Newsletter?
Are there any more issues or questions you would like us to address on the next issue of the SysAid Newsletter? Would you like to share your experiences with us?
Please let us know. We are looking forward to your feedback!
