Dear SysAiders,
November is a big month, here in Ilient. The new SysAid 5.0. is already on its way. 300 IT professionals aka SysAid Pathfinders have been testing the beta version for more than a week already, enjoying the comfortable and intuitive new interface.
The countdown has begun! Within eight days - on November 12th, the new version will be available to all SysAiders! SysAid 5.0. got excellent feedback from the Pathfinders. They loved it and I hope you will too.
Click on this image to watch a PowerPoint presentation about the new features of SysAid 5.0.
If you already have SysAid Full Version, you are entitled to upgrade to the new version. Please verify that your SysAid Support and Upgrades contract is valid. If you're unable to login into your account in Ilient's website, you may need to renew your contract; so please contact us before November 12th.
If you're not yet a SysAid customer, now's a good time to become one, before the price update.
Buy SysAid now, enjoy the new version and pay the old price. Offer is available only until Nov. 12th
I'm looking forward to hearing what you have to say about the new version.
Sincerely,
Israel Lifshitz, Ilient's CEO.
You are receiving this newsletter since you have downloaded SysAid and subscribed to our support and updates service. If you wish to no longer receive this newsletter and the updates, please click the 'unsubscribe' button at the bottom of this page.
In this issue:
Experience the new SysAid version 5.0.
Editing your session timeout in SysAid
Selecting the Most Suitable Service Desk Structure
Help desk Joke- what he wants
You can already try out the new SysAid beta version 5.0., enjoy the slick new interface and useful new features in a Demo on our website!
Experience SysAid 5.0. as an End User
Experience SysAid 5.0. as an Administrator
Experience SysAid 5.0. as a Manager
Editing your session timeout in SysAid
A Tip from Sarah Lahav, the Head of Ilient Support Team
The default timeout interval in SysAid is ten minutes. This may be unsuitable to your specific needs: perhaps you leave your monitor to assist and talk with your colleagues for longer periods of time, and you need your screen to be still up when you come back. Or maybe, the exact opposite is the case: you wish your session would expire more quickly. Configuring SysAid to timeout exactly when you want it to is so simple.
All you have to do in order to change the timeout interval is to edit the serverConf.xml file:
- Open the file: ...\SysAidServer\root\WEB-INF\conf\serverConf.xml
- Add the following text:
<maxInactiveInterval>XXXXXX</maxInactiveInterval> - After the line: <webServerUser>false</webServerUser> start a new line.
- Replace the XXXXXX characters with the timeout value you want, in seconds.
- Restart the "Sys Aid Server" service.
Selecting the Most Suitable Service Desk Structure
When choosing a service desk structure for your organization, it is most recommendable to consider whether you need a local service desk, a central service desk or a virtual service desk.
If you are a small organization and you do not have many departments or branches, a local service desk may be suitable for your needs. Note, however, that you will need to take special care with standardizing your working procedures.
A central service desk is appropriate in case your organization has a central office, to which all the service requests can be directed. This may help you to reduce the operational costs.
Finally, the virtual service desk is most suitable for organizations with many departments and distant branches, or, in case you provide technical support to different companies in different locations. The virtual service desk is a cost effective way of providing IT services all over the world. However, there may not be a possibility to send a technician to end users in remote locations.
SysAid offers a simple solution for this disadvantage of the virtual service desk, by providing a remote control option. By utilizing the remote control, SysAid administrators can fix problems in distant computers without having to leave their offices.
Help Desk JokeTwo helpdesk pros carpool to work together. One morning, one shows up in a brand new Porsche.
"Where'd you get the car?"
"Well, yesterday I was walking to my car from the store, and a woman pulls
up in this Porsche, steps out, throws all her clothes to the ground and
says, 'Take all you want.'"
His buddy thinks for a second and replies, "Yeah, I guess her clothes
wouldn't have fit you anyway."
*
If you have any funny IT jokes, do tell us.
Is your organization involved in exciting and unusual projects?
Do you use SysAid innovatively and can inspire others?
If so, please contact us, so we could share your story with our more than 30,000 readers!
