SysAid Overview

As the ratio of computers to IT staff grows, so has the visibility of the IT department in organizations – and efficiency and measurable responsiveness have become crucial. Maintaining short time to repair, maximizing system up-time, consistently demonstrating the highest level of service: these challenges have become mission-critical for IT.

With Ilient’s SysAid, IT Managers no longer have to compromise between service quality and service management. SysAid helps IT take cost-effective control of all department functions, while actually lowering operational overhead.

SysAid is available as either an in-house, installed solution, or as a fully-hosted ASP solution. Completely web-based, SysAid has no hidden implementation costs or proprietary technology to bog down IT staff. SysAid centralizes IT management by concentrating all information – user data, service request history, and hardware/software inventory - into a single, easily accessible and user-friendly interface. SysAid lowers the burden of administration, allowing IT to concentrate on core competencies.

SysAid will help your IT department...

• automate handling of service calls and measure response time on-the-fly.
• lower down-time through more efficient system management.
• maintain and manage hardware and software inventory.
• serve remote users efficiently and securely.
• demonstrate IT performance with accurate and accessible reporting tools.

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