SysAid Version 2.5.8

Ilient is happy to announce a new SysAid patch.

We constantly add new features and remove bugs from our SysAid IT management software so that you can focus on what's really important -- keeping your in-house customers happy.

SysAid provides the best help desk and asset management around. With this patch, your version of SysAid will be even better.

Details:

Version: 2.5.8

Date Released: June 15, 2005
 

New Features: 

Escalation rules now have "escalation priority".  Certain conditions for service requests (e.g., high-urgency requests two weeks past their due date) might merit escalation of a high priority.  You can create low-priority escalation rules for non- critical conditions (e.g., service requests that are only a day past their due date).  Escalated service requests can be re-escalated with a different priority.

LDAP groups (such as user groups in the Active Directory) can now be imported to SysAid as user groups.

The remote control tool has been upgraded to the latest version of Ultra VNC.

The deployment tool now allows better installation/un-installation of the client.

The client now allows detection of the latest hardware components.

The translate option no longer requires a service restart, and presents all data on a single page.

Better data browsing: A combined view for Projects/Tasks/Task Activities lets the user browse all data on a single page.

Fixed Bugs: 

An operating times settings bug on some time zones.

SMTP authentication support.

How do I set up email authentication?

To set up email authentication, please complete these steps:

1. Open the SysAid configuration file
(...\SysAidServe\root\WEB-INF \conf\serverConf.xml) in notepad.

2. After the line "<smtpHost>HOST</smtpHost>", please add the following:

<smtpUser>USER</smtpUser>
<smtpPassword>PASSWORD< /smtpPassword>

3. Save the file and restart the "Sys Aid Server" service.