SysAid Version 2.5.9
Ilient is happy to announce a new SysAid
patch.
We continuously improve our SysAid IT
Management software, helping you focus on what's
important--keeping your in-house customers happy.
SysAid provides the best help desk and asset management around. With this patch, your version of SysAid will be even better.
Details:
Version: 2.5.9
Date Released: July 27, 2005
Fixed Bugs:
 A bug in the end user portal, which did not
allow HTML code in the self service answers (FAQ)
A bug in the "Time to Respond" timer; not calculated
as expected
A link from the main page to "active service requests
assigned to you" in some case caused "Error in
query"
A bug in the helpdesk Matrix, when using the Firebird
databases on some values
Some new Pentium 4 models were identified incorrectly as
Celeron
SysAid 3.0 will be released
soon as a beta, adding new and exciting features. A demo
of the 3.0 end user portal is available online at http://www.ilient.com/demoChoo se.htm.
Feel free to send your suggestions or comments to feedback@ilient.com.
We'd be happy to hear about your "wish list" for our
future versions.
Download an update for Windows here:
http://www.ilient.com/patch/SysAidServerPatchv2.5.9.exe
(Linux/Unix users, contact us for an update.)
This update is for the standard installation that uses the
Tomcat server. If you use a different installation, contact us
for a suitable update in a separate email.
Run the downloaded file to upgrade your version of SysAid. When
you install the update, the SysAid server will be restarted
(Linux/Unix users must manually restart the Tomcat server).
Thus, you should update SysAid when users are not accessing the
system.
Thank you for using SysAid. If
you have any questions, please do not hesitate to contact us at support@ilient.com.
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