SysAid Version 2.5

With version 2.5, SysAid becomes more robust and efficient than ever.

Version:

Version: 2.5
Date Released: February 9, 2005

General New Features:

SysAid lists (such as the service request list or the asset list) now include new navigation options: First Page, Last Page, Show All (shows the entire list in one page), and Toggle All (toggles all the items between selected and unselected modes).

Administrators can now redesign SysAids forms they can add, remove, and change the location of the fields. A new icon (with the image of a ruler) now appears above forms, such as the Edit Service Request form; clicking it opens a screen for editing the form. This option is available in the full version only.

Text area input fields, such as Description for a service request, now dynamically stretch and shrink to allow users to read/write data more easily. 

New Asset Management Features:

In a new Asset Settings screen, located under Preferences, administrators can choose icons associated with asset types, and define their own new asset types.

Seven customizable fields have been added to assets. Administrators can use these fields for any type of data they need. 

New Help Desk Features:

Administrators can create timers, which can record time for service request operations. For example, a Time to Respond timer can record how long it took an administrator to begin handling the service request. The timers can be viewed in the service request list (you can add them to your list views) and in the Service Quality report. Timers can be created in a new screen Operating Times located under Help Desk Settings.

In the Operating Times screen, administrators can define the operating days/hours of the help desk. Holidays can be specifically excluded. Due dates, escalation, and timers will use these definitions.

Service requests now include a new CC field. When sending out service request notifications, SysAid will also notify users listed in the CC field.

Service requests now include seven new customizable fields.

Administrators can now purge help desk records. Purge is a new action that can be selected from the With selected dropdown menu in the Service Request List page.

Administrators can now simultaneously change the status for multiple records. The new status can be chosen from the With selected dropdown menu in the Service Request List page.  

New Task/Project Management Features:

A projects tasks can be configured to appear in the projects page. This allows users to easily drill down from a project to its tasks, and to easily create new tasks in a project. You can show a projects tasks by selecting to view the Tasks field when customizing the projects form.

Projects and tasks each include seven new customizable fields. 

Bugs Fixed :

A Javascript error in the task pages

Problems with usernames containing the backslash characters when using the MySQL database

Problems with some dynamic filters on asset lists when using the Firebird database

Javascript errors on Internet Explorer when a user with a period character (.) in his or her username received SysAid instant messages

Errors in inventory loading from some Linux clients

Security bug that, in some cases, allowed end users to view other users' service requests

Problem with storing Turkish letters.

These new features/changes, only recently created, functioned properly when tested. If, however, you do encounter bugs, let us know and we'll fix them. Also, feel free to send us any suggestions or comments. We appreciate your feedback. As always, we can be reached at support@ilient.com.

Download an update for Windows here:

http://www.ilient.com/patch/SysAidServerPatchv2.0.27.exe

Linux/Unix users may contact us for the upgrade.

Run the downloaded file to upgrade your version of SysAid. When you install the update, the SysAid server will be restarted. Thus, you should update SysAid when users are not accessing the system.

Thank you for using SysAid. If you have any questions, do not hesitate to contact us at support@ilient.com.