SysAid Version 3.1.3
We are glad to announce a free SysAid patch.
We constantly add new features and remove
bugs from our SysAid IT management software so that you can
focus on what's really important -- keeping your in-house
customers happy.
SysAid provides the best help desk and asset management around. With this patch, your version of SysAid will be even better.
Version:
Version: 3.1.3
Date Released: April 4th, 2006
New Features:
We are excited to update you on the exciting new features and enhancements that mark the release of SysAid version 3.1.3.
The table briefly describes the new feature and its exact functionality.
New Features in Version 3.1.3 |
Location & Feature |
Description |
Help Desk
Spell Checker |
SysAid now contains an embedded spell checker. Both the administrator and end users can check spelling before submitting a service request or sending e-mail. |
Help Desk
Categories available per Company. |
You can now specify for each company the list of categories that it supports. |
Analyzer Module
File tree |
The report list in the Analyzer has been organized and can be browsed via a convenient file tree. |
All SysAid modules
PDF |
PDF reports can now display Unicode characters. |
Help Desk
LDAP and Active Directory integration |
Active Directory integration supports the facility to import list types. e.g. companies |
All SysAid modules
Language Support |
New language available - Dutch. SysAid has extended support for Spanish. |
Help Desk
Escalation |
Escalation rules added improvements - Allows for an escalation before due time. New actions are initiated upon escalation such as: change priority, change escalation level and change status. |
All SysAid modules
Unicode Database support. |
Full support for Unicode databases at installation and support for
Unicode in Microsoft SQL databases. |
Bugs Fixed :
The following bugs have now been fixed.
Fixed bugs |
Category |
Description |
Screen shots attachments |
Problems with the automatic attachment of screen shots. |
Assets |
Automatic asset updates; deleting some asset information that was added manually. |
Exporting to Excel |
Exporting a list to Excel in some versions of Internet Explorer. |
Temporary files |
Problems with deleting temporary files. |
Updating service requests |
Slowness in updating service requests due to index optimization. |
ISS integration kit |
IIS Integration kit generated very large log file - Existing IIS
Integration users please contact Ilient support for instructions on how
to solve the problem. |
Urgency and Location fields reset |
Urgency and Location fields are being reset after end user change the
requested user in the submit page. |
Required Custom Field |
Blank error message when a mandatory custom field is not filled. |
Account Defaults |
Send message to user became case sensitive even if the user checked the "Case insensitive user names" in Account Defaults. |
Reports |
Software product |
Bugs in Oracle database. |
Chart calculation problem |
Calculation problem in Opened/Closed requests per period. |
Printing |
Support for letter page size.
Supplier name displayed as -1 when no supplier was selected in asset details report. |
Feel free to send us your suggestions or comments
to feedback@ilient.com. We'll
be happy to hear about your "wish list" for our future
versions.
To download an update for Windows click here:
http://www.ilient.com/patch/SysAidServerPatchv3.1.3.exe
To download an update for Linux click here:
http://www.ilient.com/patch/sp_3_1_03_linux.bin
These updates are for the standard installation that uses the Tomcat server. If you use a different installation,
contact us for a suitable update in a separate email.
Run the downloaded file to upgrade your version of SysAid. When you install the update, the SysAid server will be restarted (Linux users must manually restart the Tomcat server). Thus, you should update SysAid when users are not accessing the system.
Thank you for using SysAid. If you have any
questions, do not hesitate to contact us at support@ilient.com.
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