SysAid Version 4.5.08
We are happy to announced the immediate availability
of the new SysAid minor version no. 4.5.08.
Download the new SysAid version 4.5.08
As a part of our ongoing activity, this new version, too, is designed to meet your unique IT management needs. We have added some new features that will increase your productivity and simplify your everyday work.
Do feel free to contact us for any further requests and questions- we take your comments as our guideline for development!
New Features in SysAid version 4.5.08
Listed below are new features added to SysAid for your outmost comfort and satisfaction:
 Device update- a new type of update- was added to the Monitoring Software/Hardware section in SysAid. The device update enables receiving notifications about changes in storage, memory, or both.
New Monitoring Notification Templates- new templates were added for monitoring notifications. The new notification defaults include more information about each monitoring test, and can order data in the text of the notification itself.
New parameters added to the End User Portal- user, loginBean, firstName, lastName, userName, companyName, and companyKey
Bugs Fixed :
Listed below are the solutions the new version of SysAid offers to bugs that existed in previous versions.
A. Improvements related to SysAid Agent
Title |
SysAid earlier versions |
SysAid 4.5.08 |
Installing the Agent on Windows XP 64 bit |
The SyAid agent cannot be installed on Windows XP 64 bit. The deployment tool also functions only for 32 bit. |
SysAid agent is appropriately installed on Windows XP 64 bit, and the deployment tool is available for these computers. |
Installing the Agent on Windows 2003 64 bit |
The SysAid agent cannot be installed on Windows 2003 with an R2 server /64 bit. |
SyAid agent is installed appropriately on Windows 2003 with an R2 server/ 64 bit. |
Deployment Tool for 64 bit Computers |
The deployment of the SysAid agent could not be activated for 64 bit computers. |
The deployment of the SysAid agent is available also for 64 bit computers. |
SSL Fix |
The SysAid agent does not work with https- secured protocol |
The SysAid agent transfers the information with the https. |
New Hard Disk Usage Computation |
When using large disks, SysAid does not show the correct size of the hard disk. In the monitoring module the percentage of HD usage is also miscalculated. |
The use of large disks does not cause errors or miscalculations in SyAid. |
Mac Address in Windows 98’ |
Addresses of Mac computers cause problems when using Windows 98’ version. SysAid takes the address of the modem instead the address of the computer itself. |
The Mac address is correct. SysAid does not replace it with the number of the modem, for all versions of Windows. |
Assets Appear to be Offline |
Occasionally assets that are connected to the network appear to be offline, which prevents them from being remote-controlled. |
Even when remote-controlled, the state of the asset is correctly updated, whether offline or online. |
| Agent on Assets with New Systems |
On computers with new systems a crash would occur after activating the agent |
The SysAid agent can be safely installed on any asset, old or new. |
Saving the Settings with the Deployment Tool |
For windows 2003, the settings are not saved when the deployment tool is activated. |
Settings are appropriately saved for all Windows versions. |
B. Improvements related to the SysAid server
Title |
SysAid earlier versions |
SysAid 4.5.08 |
Service Quality Reports |
In the service quality reports only a first level category is available. |
A sub category is available in the service quality reports |
Activities by Administrator Report |
In the report generated for activities by administrator, some activities are missing, randomly. Also, some activities times are missing as well. |
The activities by administrator report includes all the existing information. |
Saving a Child Service Request |
An error occurs when a child service request is saved. |
Child service requests can be saved with no errors. |
Left Menu Links |
From the list of activities page in the Tasks and Projects module, it is impossible to click the left menu links. |
The left menu links function appropriately from any page in SysAid |
Projects and Tasks Module in MySQL 4.0.20 |
The Task options do not function appropriately with the database MySQL 4.0.20 |
The Tasks and Projects module operates flawlessly with all the databases that can be used with SyAid. |
Backslash in the User Name |
When a user name in SysAid includes the backslash character “\”, the user name is not saved properly. |
The use of backslash does not influence the User Name. |
LDAP Integration Creates Duplicates |
When LDAP integration is activated, it accepts only one user per company- which results in duplicated companies. |
LDAP integration operates without errors. |
| Export to PDF and Excel |
The “Export to Excel” button is inactive in the Task and Project module. It is also impossible to export the data in this |
It is possible to export data to CVS in the Task and Project module. Also available is an “Export to PDF” button. |
Saving Genera Configuration |
In certain cases, changes in the general configurations are not saved when the server is down. |
General configurations are saved also when the server is down. |
C. More improvements
Title |
SysAid earlier versions |
SysAid 4.5.08 |
Asset Changes by Date/Group report |
The reports of asset changes by date or by groups do not display the relevant information when the date is set to the day before. |
The reports in the SysAid analyzer display the requested information appropriately. |
Email Integration |
The multiple email integration occasionally vanishes from the screen. |
The multiple email integration operates successfully. |
Open/closed Requests Report |
The report open/closed service requests per administrator, generated in the SysAid analyzer, does not filter the information appropriately. |
The reports in the SysAid analyzer include all of the requested information. |
Unlimited Mail Body |
With databases other than Oracle, the mail that can be sent by SysAid is limited to a body of no more than 4000 characters. |
All databases supported by SysAid allow enlarged mail body size. |
Multilingual Support for Software List |
In the software list SysAid cannot support local languages. |
SysAid enables use of local languages in the software list as well as in the other lists and forms. |
Default Priority |
The default priorities that can be assigned to different service requests can receive the maximum value 5. |
Default priorities for service requests are not limited in the integer values they can receive. |
Downloads:
Note that SysAid version 4.5.03 is needed in order to upgrade to version 4.5.08. If you are using an earlier version, please use the link on this page to download version 4.5.03 before downloading version 4.5.08
Run the downloaded file to upgrade your version of SysAid. When you install the update, the SysAid server will be restarted (Linux users must manually restart the Tomcat server). Thus, you should update SysAid when users are not accessing the system.
Thank you for using SysAid. If you have any
questions, do not hesitate to contact us at support@ilient.com
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Customer Testimonials |
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"Got back awesome feedback from our clients. Well done on a great product release!"
Stephan Myburgh,IT Manager,CGCSA
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