Let our experts help you get more value out of SysAid
Incident Management
Get expert consulting on your environment, and improve the setup of the incident form, self- service portal, and service catalog.
Enhanced Incident Management: Service Desk Automation
Get expert consulting on your environment and your service delivery process, to start making your system work for you – with service desk automation.
Enhanced Incident Management: Self-Service Portal, Standard
Enhance the user experience and boost self-service adoption with targeted Self-Service Portal consulting, including setup of the portal and service catalog.
Take your Self-Service Portal to the next level with professional graphic design, in addition to setup of the portal and service catalog.
Workflows Package
Boost productivity and organizational efficiency through workflows that work for you.
Asset Management
Gain visibility, boost service desk productivity, and cut costs through asset management. Expert consultants will help get you there with mapping assets and dashboards within the system.
CMDB
Map your organizational infrastructure, gain control of your inventory, and measure the business impact of Change processes through CMDB consulting.
Asset Management + CMDB
Combine the force of asset management and CMDB, to greater leverage your IT infrastructure when provisioning services.
Reporting
Providing service without data is meaningless. Get the data you need today in order to improve your service tomorrow. Includes two new reports to support your business processes.
BI Tool (license not included)
From analysis to insights to action. Use the power of BI to achieve continuous service delivery improvement. Includes creation and set up of one BI dashboard to support your business processes.
Automate Joe – MVP (1 target)
Empower your service desk through service orchestration using Automate Joe. Includes setup and configuration of one target.
Let our SysAid experts help you with your customizations.
Change Calendar Sync
Manage your change process schedule visually, leading to greater efficiency and organizational transparency.
Database Migrations
Bring your data with you! Migrate your data from your previous ITSM solution, and start benchmarking your performance in SysAid from day 1.
DocuSign
Integrate with DocuSign for digital signature and approval from within the service desk
Dynamic Due Dates
Track what matters. Don’t let your end users destroy your time to resolution. Track the net time it takes your administrators to resolve a ticket, without including end-user delays.
Emoji Survey
Make your CSAT surveys satisfying! Use emoji-based surveys to gain more responses and provide a more visually appealing experience.
Omni Panel
Gain greater efficiency by bringing all communications (notes, attachments, activities, chats, and links) into a single location, in an easy-to-read chronological table.
Shopping Cart
Boost your user satisfaction and self-service adoption by providing an amazing online marketplace experience. The shopping cart will display pricing, quantity, and images of the items.
Subscribe/Mentions Activities
Turn a ticket into a “feed” to automatically keep admins up-to-date on relevant ticket updates.
Watcher Feature – Basic
Subscribe end users to other users’ tickets, freeing up admin time spent on manual notifications. Also advantageous for users, so they can keep tabs on tickets that a colleague opened and CC’d them.
Watcher Feature – Advanced
Take your ticket ‘subscriptions’ to the next level. Include every ticket detail your users ever wanted to know.