SysAid Version 5.1

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PDF files extension

When creating reports in PDF format, the reports are saved without extension.

PDF files are appropriately saved

SR due dates in third level category

When a due date is added to a third level category of an SR, the levels of the categories would mix up.

Due dates can be added to categories of any level in SRs.

Line breaks in SR activities

When creating activities for service requests, line breaks do not get
translated to the HTML<br> tag.

Line breaks translate into the <br> HTML tag.

when purging SRs – the remaining SRs do not show in search

When an SR is purged, SRs with the same subject do not show appropriately in the search.

SR search functions appropriately.
SR search functions appropriately.
See FR: “Improved Search Mechanism”

Setting Start and End time of an SR in the SR Form/Activities tab.

When the dates are correctly scheduled, but the hour set in the starting date is later than the hour in the ending date- an error message appears.

Starting hour can be set later than the ending hours, if the dates for the SR activities are appropriately set.

Assign To - brackets - wrong order in case of non English characters

In the SR page, the brackets around the user's name are not in the right order

The order of non-English characters is not disrupted in SR page.

Scroll bar in popup window

In the SysAid Helpdesk module, the popup window User Details under New Phone Call does not include a scroll bar.

A scroll bar appears in all popup screens in which it is needed.

Dropdown menu values appearance.

In languages with characters other than English, the values in the SR dropdown menu “Assigned to” do not appear appropriately.

The appearance of values in the “Assigned to” dropdown menu is appropriate for all languages supported by SysAid.

Required field in the Phone call form.

In the phone call form on the SysAid helpdesk, determining the field “Request User” as a required field fails.

Submitting a phone call form without filling in  the Request User field is impossible, in case that field was not set to be obligatory.

Activities attached to a new or blank service request

When creating a new SR with new activities, but not saving them, these activities will be added to any new SR.

No irrelevant activities appear in new SRs.

Problems with quotation marks in SR default value fields

In the SR from, when filling a default value with a quotation mark in a customize form, there is an error and the form does not allow to remove that field.

Quotation marks can be added to default value fields in the SR from.

Filter results for Status in the SR list.

The Status filter results in the SR list page are different from  the list of statuses displayed in the Preferences page.

The Status filter results in the SR list page and the list of statuses displayed in the Preferences page are identical.

Activities are mixed between different service requests

Occasionally new activities added to a service request would appear in another service request instead. 

Each new activity appropriately appears in the relevant service request.

Static filters in the SR list mismatch with regular filters.

In the SR list, when trying to create a static filter for the "project" field in the helpdesk view, the dropdown list for the projects is empty.

Static filters in the SR list mismatch with regular filters.

Unnecessary scroll bars.

In the helpdesk module, the SR Edit and the tasks screens included an unnecessary scroll bars.

Scroll bars appear in SysAid only where they are needed.

Creating a dropdown filter to the Helpdesk List with MySQL

There is a problem in creating a dropdown filter according to department in the Helpdesk list, when MySQL database is used.

Creating a filter in the Helpdesk list is possible with all the databases supported by SysAid.

Third level category field too short

In the SR form under Helpdesk, the third level category field allows to insert only a few characters.

All category fields in the Service Request Form can include up to 32 characters.

Adding SMS recipient via the Browse button

An SMS recipient in the helpdesk settings can be added as a text field

An SMS recipient in the helpdesk settings cannot be added as a text field, but only via the Browse button.

Title of ‘Add a Note’ page.

When adding a note to the SR form page the header is "Select a User"

When adding a note to the SR form page the header is "Add a Note"

Selecting a group of users for an escalation rule.

A group of users in the Helpdesk Settings->Escalation Rule page could not be appropriately selected.

It is now possible to select a group of users for a relevant field in the Escalation Rule page.

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A long report title.

A long title for a Report in the list of the Manger Portal caused difficulties.

You may enter any title to a report in the list of reports in the SysAid Manager Dashboard.

Critical value larger than warning value in Manager Dashboard dashboard.

In the Manager Dashboard-> Design Dashboard, critical value can be set to be larger than the warning value for active SRs.

Critical value must be smaller than the warning value for service requests.

Long names in dropdown menus

When a name of a group is very long, it does not show appropriately in the dropdown menus.

Even long group names appear correctly in the dropdown menus.

Missing Report in case of no data.

In the Manager Dashboard, the report “Active Service Requests by category” is missing when no data is found.

The report “Active Service Requests by category” appears in the Manager Dashboard reports list, whether it contains data or not.

Non-English characters in reports names

In the SysAid Manager Dashboard, reports names which included non-English characters were corrupted

Non-English characters in repots names appear appropriately

“Opened/closed requests per period” report on  America / Havana (CST) time zone with Derby database-

The report “Opened/closed requests per period” is seen only on certain computers.

The report “Opened/closed requests per period” appears on any computer, with any time zone or database.

History in the Manager Dashboard dashboard items

When clicking one of the dashboard items, the history buttons do not function.

All buttons in the enlarged popup screen of an item in the Manager Dashboard dashboard function appropriately.

Running reports with MSSQL database

For MSSQL database, an error occurred when running a certain report many times.

Reports can run many times in SysAid, with any of the supported databases.

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Supplier's Email address field too short

The Supplier's Email address field is limited to 32 characters

The Supplier's Email address field has been expended to 64 characters.

Redirection to Asset List

Clicking OK or Cancel after changing an asset from My Network Assets, results in redirection to the Asset List instead of to My Network Assets page.

After saving or canceling changes on an asset, the page is re-directed to My Network Assets.

Missing details in the Software Products List display

Under System-> Software Product List notes and ‘Install Name’ are not displayed. 

The Software Product List is appropriately displayed.

Filtering the Supplier List

An error took place while filtering the Supplier List

Supplier list can be filtered with no errors.

Filtering the Catalog screen.

In System->Catalog, there is a mistake in filtering the list of catalog items.

Filtering the catalog list is fully functional.

Adding ‘User’ field to the Asset List

From the Assets List view -> Customize List -> the User field (currently using) does not appear.

The ‘User’ field appears on the Asset List

Sorting Assets

In the System->Asset List an error occurs when sorting the "Last Access Time".

All available fields in the SysAid Asset List can be appropriately sorted.

Un-deployment

In the deployment tool, if the un-deployment icon cannot be seen, there is no possibility to un-deploy the SysAid agent.

Un-deploying the SysAid agent is an available option.

Spanish and Russian encoding.

Under Asset->Software, hieroglyph appeared instead of Russian or Spanish letters.

Correct characters appear in all languages.

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Inserting Start time which is later than the end time for a task or a project.

In the tasks and projects module it was possible to insert a start time which occurs after the end time.

Start time for a task or a project must be before the end time of that task or project.

Adding and removing fields in Task/Project lists.

Impossible to add a field and remove another from a list of tasks or projects concurrently.

All customizing options are available for lists of tasks and projects. 

Gantt Display

When setting a single-day task, no progress bar was shown on the Gantt chart. 

A task which lasts a single day is displayed with a progress bar on the Gantt chart.

Viewing projects assigned to your admin group

The administrator is able to see projects assigned to him/her, but not the projects assigned to his/her admin group.

The administrator is able to see all projects relevant to him/her.

Captions in "tasks" taken from service request captions

Tasks are automatically named with the captions of service requests.

Tasks have their own unique captions.

Project/tasks Cancel button misdirection 

Under Tasks/Projects -> Activities -> Click an activity -> click cancel button,  the cancel button takes the user to the Task List page instead of back to the Activities List.

The ‘Cancel’ button under Under Tasks/Projects -> Activities takes the user back to the Activities List

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Email notification from monitoring with null

In some cases there was null instead of IP address (Ping test)

Use different text for mail notification in case that the IP address is null or unknown

'Notification for unavailable computer' missing

The notification for an unavailable computer did not appear in Servers / Workstations / Server Templates / Workstation Templates

The notification for an unavailable computer appears in the relevant occasions.

“No Data notification” for server monitoring

In server monitoring, the option ‘No Data Notification’ was not appropriately received. 

The “No Data Notification” option is appropriately received for the server monitoring

Monitoring after adding a template

Monitoring does not start automatically after adding template.

Monitoring takes place immediately and automatically after adding a monitoring template.

Limited permission is not activated.

Even if an administrator has a permission to see his/her own company data only, they can still view all assets data.

All limitations and permissions are appropriately activated.

Monitoring Server Template Java Script tags in HTML

Using characters such as chevrons: ‘>’,’<’ in Java Script inside the HTML of the Monitoring Server template caused a mistake.

Java Script characters can be successfully inserted to SysAid Monitoring Server templates.

Multiplicity of services in a Monitoring Templates

The monitoring template shows (system) services from every machine. When the same service appears on more than one computer  it multiplied.

If the same system service appears on many machines, SysAid identifies it as a single service.

Adding assets to a monitoring template before saving the template.

Adding assets to a monitoring template before saving the template resulted in a loss of all data of the template.

SysAid saves the settings of a template even if the template name was not set. In addition, the user is prompted to name the template.

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Missing field  in the SR Screen.

 Impossible to see the custom list 1 field in the SR screen

The  field custom list 1 appears  in the SR screen

End User Portal display

On the page for editing the End User Portal settings, the title does not appear on the top, and is not centered.

The title of the page End User Portal Settings is appropriately placed.

End User Portal display

On the page for editing the End User Portal settings, the main container has no frame.

Frame was added to the main container in the End User Portal Settings.

Install SysAid server on Linux machine – corrupted GUI  

In some cases on Linux installation the GUI was corrupted.

The GUI set properly after installation on any platform.

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Mistake in saving operating times.

In preferences -> Helpdesk Settings -> Operating Times, any operating time is saved as"12.00 AM - 12.00 PM", regardless of the time that was chosen. 

Operating times are saved according to choice in the Helpdesk Settings.

Mistakes in escalating

Escalation of SRs is delayed, not in accordance with the configuration of the escalation rules.

Escalation rules are appropriately activated.

Random characters allowed in Username

In case LDAP integration was conducted, random characters such as backslash (/) can be added to an existing username, and result in generating a new user, with the same password.

SysAid does not generate new users with the same password and random characters.

Deleting a row in Asset Settings

In the SR list, when a row is added with asset = 'All', this row cannot be deleted.

Any row can be deleted from the SR list.

Preferences->User Management-> End User Management -  problems with the values of custom_list2

In Preferences->User Management-> End User Management, the values for custom_list2 in the End User properties are inappropriate.

When adding a new list in the End User Management page, based on custom_list2, the values are correct.

Error in Timer calculation

Timer calculation are incorrect if an SR is defined as closed before  the timer is re-opened.

Timer calculations are correct, regardless of the status of the SR in question.

Problem in the escalation when filtering according to company

When the condition for an escalation rule includes a company, the escalation rule fails.

Escalation rules are appropriately activated for all the conditions set, including a company.

Inaccuracy of timers when SR statues changes.

Timers do not function properly when the status of a service request is changed to certain statuses.

Timers function appropriately for all relevant service request statuses.

Mistake in calculating the escalation time for a SR.

When setting the escalation time, the time to escalate is calculated according to the operating time and not according to the SR’s status.

SR escalation times are appropriately calculated.

Display of several languages in satisfaction survey

When there are several languages in the satisfaction survey, the display is corrupted.

SysAid satisfaction surveys can include several languages.

Refreshing the End user list from LDAP

Under Preferences->User Management->End User Management it is impossible to refresh user list from LDAP

It is possible to refresh the user list from LDAP.

Exceptions while defining new LDAP

In the LDAP Integration, when a port number is not set or when using a default port number, there are exceptions and errors.

The LDAP integration functions appropriately, even when a port number has not been set.

Adding a new user with empty username.

Preferences->User management,
it is possible to add a new user with an empty username.

It is impossible to add a new user without entering a name for that user.

More than 2 administrators in the free version

It was possible, despite the definition of the SysAid free version limitations, to add more than two administrators.

SysAid free version limitations are maintained. 

Time zones ETC/GMT

Setting the time zone to GMT +1, results in  the time zone of GMT -1

Time zones are saved appropriately.

Filter builder in the Company screen

Under Preferences -> User Management-> Company tab, an error occurs when trying to build a filter.

The SysAid filter builder option is fully functional.

Multiple SRs created when using email integration

When applying SysAid email integration, multiple service requests are created.

Email integration functions with no errors.

group memberships not cleared when user/admin is deleted

Deleting an administrator who is a member in a group turns that administrator into an end user, and different notifications are still sent to that admin. 

SysAid administrators can be appropriately deleted, even if they belong to an admin group.

Unselecting ‘Send instant message to administrator on a new SR’

Under preferences -> helpdesk settings-> General Setting tab, the option ‘Send instant message to administrator on a new service request’ cannot be unselected

It is possible to unselect the option ‘Send instant message to administrator on a new SR’

Non-English characters in admin group name

Cannot edit an administrator group name with non-English characters In SQL 2000 DB.

Admin group names with non-English characters can be edited, with all databases supported by SysAid.

Refreshing the End user List from LDAP

Under Preferences->User Management->End User Management it is impossible to refresh user list from LDAP

It is possible to refresh the user list from LDAP.

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Update of the IP address field

When one of the computer IP address changes- the SysAid agent sends the correct data, but IP address field does not updated

Changes in IP addresses are properly updated.

Duplicated computer_ID

More than a single network asset with the same name appears in the system

Each asset has a unique computer_ID.

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Space between rows in the Analyzer reports

Reports generated in the SysAid Analyzer do not include spaces between rows

Rows are appropriately spaced in the Analyzer reports.

“Workload By Administrator” report.

In the SysAid Analyzer, the report “Workload By Administrator” shows no data

The report “Workload By Administrator” can be run appropriately in the Analyzer.

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Languages with non-English characters in Remote control

It was impossible to use languages with non-English characters during remote control.

SysAid Remote Control allows non-English characters.

Text area limitations

Some of the text fields in SysAid did not have limitations, which resulted in a loss of text or other malfunctions.

The text areas in SysAid allow inserting as much text as needed, but are not unlimited.

Changing the current user settings

Under Preferences->User Management, changes (for instance, setting the time zone) do not take effect.

Changes in the user settings take effect appropriately.

Email notification to assigned admin

The SMTP configuration in the serverConf.xml file was used by the application, which caused problems in sending of email notifications.email notifications.

Email notifications are appropriately sent by SysAid.

A dysfunctional option in the SysAid Mobile Interface

The display in the SysAid Mobile Interface showed a non-existing option of ‘Send Message’ under the List.

All the options in the List on the Mobile interface are functional.

Missing scroll bar in the asset list

Under System -> AssetList -> ... select an Asset-> information tab  "Belongs To" field->Edit End User Properties" popup screen does not include a scroll bar.

Scroll bars appear in all the necessary screens.

Scrollbar missing in the  message window

Inside an SR, clicking the "send message" link makes the scrollbar in the message window disappear.

Scrollbars appear in the necessary popup screens.

Port and encryption state in Remote Control

When closing and then re-opening SysAid remote control, the port and the encryption state are not saved.

The port and the encryption state are saved in SysAid remote control.

Download an update for Windows

SysAidServerPatchv5.1.01exe

Download an update for Linux

sp_5_1_01_linux.bin

Re-install Full version for Windows*

Windows Full Version Reinstall 5.1.01

Re-install Full/Free version for Linux*

Linux Reinstall 5.1.01 

Re-install Free version for Windows*

Windows Free Version Reinstall 5.1.01