We are happy to offer the immediate availability of SysAid 6.0.09, a minor release that utilizes the SNMP protocol to provide you with automatic access to all network locations with SysAid's Remote Discovery tool.
| fix no. |
Bug Description |
| #682 |
The agent does not detect the Power Edge 2950 server model, lacking the serial number, the model and the manufacturer. |
| #752 |
The agent does not always detect the CPU speed correctly. |
| #3384 |
There is an error in the SysAid Inventory module in which the data type for the field "InstallDate" is invalid. |
| #2205 |
Assets do not consistently report to the agent. |
| #2388 |
Total Memory Banks and Occupied Banks fields are not appropriately displayed in the Asset list. |
| #3510 |
The "Save Fields" action does not save the number of fields and the key field number when importing CIs from a comma delimited file. Users are required to choose a CI name field. |
| #3459 |
In the SysAid Administrative tools, the remote control experiences operational delays when working with RC Vista x86 to Vista x86 . |
| #3326 |
In rare cases, an error occurs when the computer is shut down or when the SysAid agent service is closed. |
| #2082 |
The SysAid agent does not run properly on 64 bit servers. |
| #2412 |
Assets imported to SysAid via the agent contain erroneous spacing in the model and manufacturer fields, rendering it impossible to search for these assets in the inventory list. |
| #3050 |
When installing the SysAid agent on MSSQL2005, the list of services shows only the display name. The Service Name field remains empty. |
| #1019 |
Using a Windows 2003 server, it is impossible to access the login page with the remote control when no console session is available. |
| #1913 |
In some cases, when opening a service request, the asset information is incorrect and does not correspond with the asset that belongs to the request user. |
| fix no. |
Bug Description |
| #2518 |
When selecting "Search" after accessing the Knowledgebase from within a service request , the cursor does not automatically focus on the categories of the appropriate service request. |
| #3363 |
Not all customized fields appear in the "Action" list of a service request. |
| #3630 |
Non-UTF-8 languages cannot be displayed in the caption of customized columns. |
| #3633 |
MSSQL database fails to support UTF-8 characters in some fields. |
| #3598 |
When customizing the SR form and moving the Quicklist field into the Available Fields menu, the Quicklist disappears from the Available Fields menu. |
| #3615 |
Replacing a logo with a corrupted logo file causes the erroneous creation of multiple account configurations. |
| #3613 |
In some cases, SysAid fails to backup when the daily backup hour is set in the format of AM/PM. |
| #3637 |
In some cases, running a SNMP or inventory scan may cause the creation of multiple threads. |
| #3555 |
The inventory report received from SysAid Agent may generate unnecessary history versions in the asset. |
| #3375 |
The Hebrew text appears from left-to-right in the file that contains SysAid texts for translation. |
| #3327 |
The minimal period of time reported in the Service Quality report in the SysAid Analyzer is a day. |
| #3386 |
When there are more than 100 service requests in your system, it is impossible to select a service request from the list when adding a new link to a problem. |
| #3480 |
It is impossible to focus the cursor on a specific incident in the Incidents menu. |
| #3502 |
An error occurs when Javascript is inserted into the SysAid End User Portal under "View Your Old Service Requests." |
| #3610 |
SysAid contains a vulnerability to Javascript insertion that may direct the user to a different website. |
| #3428 |
Under SysAid Problem Management, it is impossible to view the entire list in the "Change Action Item View" dropdown menu. |
| #3260 |
In the Knowledgebase, the popup window that appears when selecting "Add New Knowledge Base item" is too small. |
| #3288 |
When using Oracle9 database, an error occurs in SysAid change template, when sorting by urgency. |
| #3369 |
The "About" page incorrectly displays the number of currently used user licenses, accounting for both existing end users and disabled users. |
| #3371 |
It is impossible to see the administrator manager screen if there are more than 100 administrators. |
| #3387 |
It is impossible for an administrator to print filtered specific service requests according to status or urgency. All service requests are printed regardless of filtering. |
| #3393 |
There is a Gantt Chart error when sorting the helpdesk list by status or urgency if there are more than 100 service requests and several of them have specified due dates. |
| #3409 |
Under SysAid Change Management module, choosing the "More" button that appears under the "Assigned to" dropdown menu does not open a popup screen. |
| #3438 |
When using SysAid email integration, the browser may automatically fill in the user name. Passwords are already filled in on the My settings, EditUser, and user - Change Settings pages. |
| #3474 |
In SysAid Problem Management, the Problem List page does not open. |
| #3509 |
The "Duplicate Service Request" button appears only for the SysAid administrator. |
#3400
#3346
|
Under SysAid Service Desk Activities, activities that were added to Change Processes are missing. |
| #3415 |
When editing the news, a Javascript error may occur. |
| #3453 |
When creating categories in the helpdesk settings, some of the values appear in bold. |
| #3483 |
In the asset list, it is impossible to add a purchase cost field. |
| #3484 |
The Gantt chart is not available for administrators without permission to access the SysAid Tasks and Projects Module. |
| #3485 |
When adding an incident, a problem, or a change in SysAid Service Desk, the focus of the cursor automatically focuses on "All." |
| #3517 |
Under Change Preferences Templates, an incorrect popup window opens when customizing a new workflow tab. |
| #3540 |
When generating a report in the Analyzer that relates to a specific asset group, an error occurs. |
| #3507 |
When using the South African English texts version for the SysAid interface, the time always appears as AM. |
| #3370 |
After setting "Login" as the "Asset Determined By" option in the End User Portal, the username may nevertheless automatically appear in the login screen when launching the End User Portal via the F11 command. |
| #3395 |
In the Action list under SysAid Service Desk, the due dates appear incorrectly. |
| #3401 |
In the SysAid CMDB module, when choosing the view "SelectCIs," the title of the sub-category filter is incorrect. |
| #3444 |
Using Derby database, an email notifying a successful backup may be sent even when the database is corrupted. |
| #2067 |
In some cases, the SysAid deployment tool may recognize only up to 100 assets. |
| #3367 |
After upgrading from SysAid release 5.1 to release 6.0, charts are missing in the display of the Manager Dashboard. |
