SysAid Release 6.0

FR no.

Description

Module

#279

When users are deleted from the LDAP, SysAid will automatically mark them as disabled when it is auto-refreshed.

LDAP Integration

#351

It is now possible to customize different dashboard views for different managers in your organization, according to their preferences and different responsibilities.

Manager Dashboard

#500

SNMP scanning of network devices by SysAid. SysAid can now automatically detect network devices such as printers, Xerox machines, and other SNMP enabled devices. You can define and extract customized OID-s to manage specific device information provided by your vendor.

Asset Management

#511

SysAid can now perform an auto refresh of user information from the active directory, according to a customizable schedule. SysAid also keeps a record of the changes in the Event Log.

LDAP Integration

#562

SysAid now allows you to define a monitoring rule to detect any changes in software/Hardware (installing and uninstalling) on a server and send an automatic notification.

Monitoring Module

#645
#888

SysAid agent is able to collect free disk space. Displays the total free disk space.

Agent

#722

SysAid allows you now to render your news visible in many more pages in the software, rather than only on the Administrator Portal.

News

#760

You can publish news to groups and companies. SysAid enables choosing to publish your news to specific targets: choose a group of users/admins or both, or specific companies to show your news to.

News

#976

We have added an option to publish the same news item for both administrators and end users.

News

#1109

SysAid now allows you to add attachments (such as pictures or PDF files) to Knowledgebase items.

Knowledgebase

#1152

To allow duplications from specific email accounts - you can choose to set SysAid to accept and process emails that arrive with the same subject/body from specific users. This can be used to process service requests from automated services that send emails, when the title/body cannot be controlled.

LDAP Integration

#1343

SysAid helps you avoid duplicates in your database by employing an improved mechanism for assigning the ID of the asset. A combination of the vendor and the serial number ensures a unique ID. Before creating a new asset, SysAid ensures that the above combination does not already exist. If it does, SysAid will update the existing asset, instead of opening a new one.

Asset Management

#1394

SysAid can save and display the source of a service request that was opened via email, SysAid agent, the End User Portal or by an admin.

Helpdesk

#1464

Dropdown lists with many values can be opened in a separate pop-up screen in SysAid, according to your preferences (Preferences > Customize > Appearance).

Helpdesk

#1505

SysAid now allows you to determine mandatory fields for each status defined for service requests that must be filled in to submit the SR. For instance, it may be logical to define that in order to move a SR to the status “closed”, the solution field should be filled out by the administrator.

Helpdesk

#1506

A new control is available in the Helpdesk form which enables links to other entities (Problems, Change management process, Incidents).

Helpdesk

#1521

We have added a link to the catalog details from the Asset form.

Asset Management

#1634

SysAid now allows you to design the layout of the printouts of your service requests. You may design your own layouts using Excel, and use a different layout for each tab. Only the data in the fields defined in the form will be transferred to the layout.

Helpdesk

#1751

You can now see for each incoming service request whether it has also been sent to a third party – CC.

Helpdesk

#1807

An option has been added to your user permission - a special permission for an administrator to purge a service request.

Helpdesk

#1970

We have included a filter for 'Status' in the default view of the End User Portal, in order to make sure end users will be able to choose the status of their service request. (Added to new installation only)

End User Portal

#1985

When customizing a designed form, it is now possible to choose a 'view only' field which cannot be edited in the form.  

Helpdesk

#2136

It is now possible to choose whether to see either the administrator’s full name, user name or both in various places throughout SysAid.

Helpdesk

#2157

ITIL Package: Change Management and Problem Management Modules

New Module

#2157

A link is now available that allows you to integrate the SysAid Self Service Portal as an iframe in the end users’ own websites.

End User Portal

#2179

SysAid now includes a possibility to define in which types of service requests your various statuses are active.

Helpdesk

#2187

We have built a new display for our Gantt charts and added grouping of tasks by category to the display.

Project And Tasks

#2188

You may now display a Gantt of all the projects in the list.

Project And Tasks

#2256

It is now possible to send an SMS message using an escalation rule. A new drop down list has been added for you to select the method of sending: SMS, email or both.

Helpdesk

#2340

SysAid saves the times of most recent access by agents in your database.

Asset Management

#2387

SysAid reports now include the new software versions and license number.  

Analyzer

#2422

New icons and improvements to the SysAid interface.

General

#2464

End Users can now choose a CI that belongs to them in their portal (Preference > End User Portal Settings).

End User Portal

#2493

New reports available regarding your projects and tasks.

Analyzer

#2502

You can map what fields to import from the asset into the CI in the CMDB.

CMDB

#2518

When clicking search KB from within a SR - focus on the KB item with the same categories as  the SR.

Knowledgebase

#2544

It is now possible to edit items in the Knowledgebase, using a variety of colors.

Knowledgebase

#2558

It is now possible to detach an owner from a CI, when necessary.

CMDB

#2589
#552

Common SysAid attributes are now aligned across all SysAid entities: History, links, Custom date fields and attachments are now available in Service Request, Catalog items, CI-s, Assets, Suppliers, Users, Companies, Projects and Tasks.

General

#2615

Enhanced search within more fields in the list and a visual display of searchable fields.

Helpdesk

#2620

In the Activities by Administrator Report - there is an option not to choose a user so that you can leave an empty field for all users.

Analyzer

#2677

It is now possible to use templates for your CI's in SysAid.

CMDB

#2735

The SysAid agent now supports Windows 7.

Agent

#2779

Updated Portuguese translation.

General

#2879

SysAid now shows how many active requests a user has.

Helpdesk

#2923

We have added permissions for administrators that relate to viewing and modifying the SysAid CMDB.

CMDB

#2924

SysAid menus will be displayed in accordance with your license type.

General

#3006

SysAid allows you to define for each category item whether you would like it to be visible in the Self Service Portal.

Helpdesk

#3023

The Gantt Chart has been replaced with a new display.

Projects and Tasks

Please Note: The upgrade is not possible if you are using Firebird Database. For more information, please visit our Derby Migration page. Note that SysAid Release 5.1 or higher is needed in order to upgrade to Release 6.0.