TeamViewer integrates with SysAid ITSM

TeamViewer Embedded Service

Launch TeamViewer remote control from tickets in SysAid, without the need for a pre-existing TeamViewer account

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  • Version

    Limited functionality available from SysAid 17.2.04
    Full functionality available from SysAid 17.3.57

  • Sysaid edition

    SysAid Help Desk

    SysAid ITSM

  • Price

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  • Overview

    SysAid customers can access all the features of TeamViewer remote control from SysAid without a pre-existing TeamViewer account, to initiate remote sessions with end users directly from any incident record.

  • Main Features

    • A TeamViewer icon is added to your incident form that allows you to initiate a remote control session from within the incident record
    • Automatic generation of activities for each remote control session
    • Ability to initiate a session to an unattended machine
  • Benefits

    • Enables an IT support representative to launch a secure remote support session directly from within an incident record
    • Enables you to access TeamViewer functionality without a TeamViewer account
    • Enhance your service desk capabilities with an optimized license that accommodates the remote control service desk needs of all your admins

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