var windowprops = "location=no,menubars=no,toolbars=no,resizable=yes,left=50,top=50,width=800,height=600";
var newwin;
function openHelpWindow(helpPageId,edition){
	if (edition!=0) edition=2;
	if ((helpPageId+'').indexOf('http')>-1) {
		//alert('http');
		newwin = window.open('"'+helpPageId+'"', 'helpWin', windowprops);
	}
	else
		newwin = window.open('help-page.htm?helpPageId='+helpPageId+'&edition='+edition+(location.href.indexOf('beta')>-1?'&version=v8.5.01':''), 'helpWin', windowprops);
	//newwin = window.open("help-page.htm?helpPageId="+helpPageId+"&edition=2&version=v7.0.01", "helpWin", windowprops);
	newwin.focus();
}

function handleZoom() {}
//return;
//if (document.getElementById('content-left').innerHTML.indexOf('lightbox')==-1) return;
/*if (document.getElementById("page-wrapper").innerHTML.indexOf('lightbox')==-1) return;
var allLinks=document.getElementsByTagName('a');
for (i=0; i<allLinks.length; i++)
	if (allLinks[i].rel.indexOf('lightbox')>-1 & allLinks[i].href.indexOf('youtube')==-1) {
		allLinks[i].style.position='relative';
		var anchorHTML=allLinks[i].innerHTML.toLowerCase();
		while (anchorHTML.indexOf('"')>-1) anchorHTML=anchorHTML.replace('"','');
		//alert(anchorHTML);
		if (anchorHTML.indexOf('img class=left')>-1) {
			allLinks[i].style.float='left';
			allLinks[i].innerHTML='<span class="zoomLeft"></span>'+allLinks[i].innerHTML;
			//alert('left');
		}
		else if (anchorHTML.indexOf('img class=right')>-1) {
			//allLinks[i].style.float='right';
			allLinks[i].innerHTML+='<span class="zoomRight"></span>';
		}
	}
}*/

function getURLParameter(strParamName) {
	var strReturn = "";
	var strHref = window.location.href;
	if ( strHref.indexOf("?") > -1 ) {
		var strQueryString = strHref.substr(strHref.indexOf("?"));
		var aQueryString = strQueryString.split("&");
		for ( var iParam = 0; iParam < aQueryString.length; iParam++ ) {
			if (aQueryString[iParam].indexOf(strParamName + "=") > -1 ) {
				var aParam = aQueryString[iParam].split("=");
				strReturn = aParam[1];
				break;
			}
		}
	}
	return unescape(strReturn);
}

function getURLParameter2(strParamName) {
	var strReturn = "";
	var strHref = window.location.href;
	if ( strHref.indexOf("?") > -1 ) {
		var strQueryString = strHref.substr(strHref.indexOf("?"));
		var aQueryString = strQueryString.split("&");
		strReturn=getParameter(aQueryString,strParamName);
		if (strReturn!='') return unescape(strReturn);
	}
}

function getParameter(strArray,strParamName) {
	for ( var iParam = 0; iParam < strArray.length; iParam++ ) {
		if (strArray[iParam].indexOf(strParamName + "=") > -1 ) {
			var aParam = strArray[iParam].split("=");
			strReturn = aParam[1];
			return strReturn;
		}
	}
	return '';
}

function URLencode(sStr) {
    return escape(sStr);
    //.replace(/\+/g, '%2C').replace(/\"/g,'%22').replace(/\'/g, '%27');
 }
var qsParm = new Array();

function qs() {
	var query = window.location.search.substring(1);
	var parms = query.split('&');
	for (var i=0; i<parms.length; i++) {
		var pos = parms[i].indexOf('=');
		if (pos > 0) {
			var key = parms[i].substring(0,pos);
			var val = parms[i].substring(pos+1);
			qsParm[key] = val;
		}
	}
 }
 
function includeJS(destination) {
	var e=window.document.createElement('script');
	e.setAttribute('src',destination);
	window.document.body.appendChild(e);
}
function startChat(){
	window.open("http://helpdesk.ilient.com/ChatEnduserWelcomePage.jsp?queue=2&accountID=support","","width=400px,height=660px,toolbar=no,resizable=no,directories=no,menubar=no,location=no");
}
function chatInvite(){
	var chatImage = document.getElementById('ChatImage');  
	if (chatImage.src.indexOf("online")>=0) {
		//alert("invite chat");
		document.getElementById('chatInvitePopup').innerHTML = '<div id="popupchat" style="position:absolute;top:150px;left:100px;z-index:1">'+
		'<table cellpadding="0" cellspacing="0"><tr><td><a href="#"><img border="0" src="images/LivePerson/need_help_on.gif" onclick=document.getElementById("popupchat").style.display="none";startChat() title="invitation popup window for live chat with an online representative"/></a>'+
		'</td><tr><td align="right"><a href="#" onclick=document.getElementById("popupchat").style.display="none">'+
		'<img border="0" src="images/LivePerson/close_off.gif" onmouseover=this.src="images/LivePerson/close_on.gif" '+
		'onmouseout=this.src="images/LivePerson/close_off.gif"></a></td></tr></table></div>';
	}
}

function isQuotePage(u) {
	var quotePage='help-desk-software-prices.htm,pro-quote.htm,enterprise-quote.htm,thanks-quote.htm'.split(',');
	for (i=0; i<quotePage.length; i++) if (u.indexOf(quotePage[i])>=0) return true;
	return false;
}

var referrer=document.referrer;
var url=window.location.href;
var protocol=document.location.protocol;
qsParm['adgrp'] = null;
qs();
var convParam='';
if (window.conv) {
  convParam='&'+conv+'=YES';
}
if (window.price) {
  convParam=convParam+'&price='+price;
}



//<script type="text/javascript" src="http://sysaidchat.sysaidit.com:80/ChatImage?queue=1&script=yes"></script>




//alert("queue="+chatQueue);
//includeJS("http://sysaidchat.sysaidit.com:80/ChatImage?queue="+chatQueue+"&script=yes");
/*chat start*/
var chatQueue="1";
var chatAccnt='support';
var chatUrlPreffix="http://helpdesk.ilient.com:80/";
offlineImage="/images/chat/live-chat-offline-idle.png";
onlineImage="/images/chat/live-chat-online-idle.png";
/*chat end*/

if (window.chatQueue) {
	//alert('aa')
	chatQueue=isQuotePage(url)?'2':'1';
    if (isQuotePage(referrer) && !isQuotePage(url)) {
      //alert("popup chat invitation");
      chatQueue="2";
      setTimeout ( "chatInvite()", 2000 );
    }
	if (url.indexOf('/live-85')==-1 & url.indexOf('/live-81')==-1 & url.indexOf('/beta-release-85')==-1 & protocol!='https:')
		document.write('<div id="chatInvitePopup"></div>'+
		'<scr'+'ipt type="text/javascript" src="'+protocol+'//helpdesk.ilient.com/ChatImage?queue='+chatQueue+'&script=yes" ></scr'+'ipt>');
	else
		document.getElementById("chatImageSpan").id='';
}
var securedLetter=location.href.substring(0,5)=='https'?'s':'';
document.write('<iframe height="0" width="0" src="'+protocol+'//www.ilient.com/website/conv.jsp?site=ilient.com&url='+URLencode(url)+'&referrer='+URLencode(referrer)+'&adgrp='+URLencode(qsParm['adgrp'])+convParam+'"></iframe>');

/*if (location.href.indexOf('/beta-release-85')>-1)
	window.onload=function() {document.getElementById('chatZone').innerHTML='<span id="chatImageSpan"></span><div style="color: #7A7B7F;font-weight: bold;font-size: 8px;" id="sysaidChatInc" ><br><a href="http://www.ilient.com"><img style="border:0;cursor:pointer" src="http://helpdesk.ilient.com:80/icons/chat/powered-by-SysAid.png" alt="SysAid Help Desk Software"></a></div><script type="text/javascript">var chatQueue="9"; var enduserportal="0";var chatAccnt="support";var chatUrlPreffix="http://helpdesk.ilient.com:80/";offlineImage="images/chat/beta-chat-offline.jpg";onlineImage="images/beta-chat-online.jpg";</script><script type="text/javascript" src="http://helpdesk.ilient.com:80/ChatImage?queue=9&amp;script=yes"></script>';};
*/
if (location.href.indexOf('minisite')>-1 | location.href.indexOf('sysaid.com.au')>-1) {
	var myDiv = document.getElementById("topmenu");
	var spanArr = myDiv.getElementsByTagName("span");
	for (var i = 0; i < spanArr.length; i++)
		if (spanArr[i].innerHTML.indexOf('Live Chat')>-1)
			spanArr[i].id='chatImageSpan';
}