Gain Expertise and Deepen Your Knowledge with the SysAid Certification Program

Registration for the February 2012 Course Now Open

SysAid is launching its next SysAid Certification Program! Join us for our live online workshops of 8 two-hour sessions starting February 20, 2011.

The fastest, least expensive way to improve your IT performance is to learn new methods to maximize SysAid. In the SysAid Certification program, you'll learn SysAid best practices from the technical experts that developed SysAid and gain an extensive knowledge base to help you increase your efficiency and cut costs!

The SysAid Certification Program is carefully designed to help you discover exactly what you need to do in order to get more out of SysAid. You'll also have a chance to learn in-detail about the new features and capabilities of our latest release!

We present new methods, techniques, and real-life examples, and you’ll get personalized feedback after every session from our instructors. As a SysAid-certified participant, your expertise will enable you to maximize SysAid and achieve truly superior results!

Language:English
Duration:2-hour sessions twice a week (4 weeks total)
Start Date:February 20, 2012
Price:$795

Get a detailed course syllabus and timetable!

In the SysAid Certification Program, you will learn:

1. Milestones for successful implementation
   Tech talk: learn all about the SysAid Agent, deployment methods, remote control, LDAP integration, and much more.
2. Improving service quality
   Learn how to improve service quality to raise customer satisfaction, increase efficiency, and reduce your workload.
3. SysAid IT toolbox
   Discover how you can better control your network assets, increase availability, track software licenses, and much more.
4. Measurement methods
   Find out how SysAid measurement tools can help you accurately identify the strengths and weaknesses of your IT performance.
5. Customization
   Learn how to make SysAid your own! Customize texts, list views, and form designs, as well as custom fields, notifications, and the End-User Portal.
6. ITIL CMDB
   Understand how you can implement effective configuration management to better track your network elements and predict the business impact of changes.
7. ITIL best practices
   Learn how to implement ITIL Change Management, ITIL Problem Management, and SLA Management according to industry best practices.
8. Maintenance and troubleshooting strategies
   Learn proven techniques for diagnosis, resolution of mishaps, and preparation for disaster recovery.